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Summary of reviewsHotel Zarauz enjoys high praise for its outstanding location in Zarautz, strategically positioned near a beautiful beach, the city center and various transportation options. This prime setting allows easy access to both bustling city areas and more tranquil spots, making it an excellent choice for short and weekend stays, as well as for those traversing the Camino del Norte route. Visitors frequently highlight the convenience of being mere minutes from the beach and the inviting old town with its rich history and local dining options.
The breakfast at Hotel Zarauz is generally well-received, offering a good, complete and varied selection. Guests appreciate the hearty options, such as croissants and the overall freshness of the offerings. Though there are calls for more variety and better quality in items like coffee and fruit, the breakfast is still seen as substantial and good value for the price.
Dinner receives mixed reviews with many guests praising the affordability and quality of meals, especially the well-priced €16 set dinner, including wine and dessert. While some found the food delicious and the menu to offer good value for money, others experienced basic or mediocre dishes and occasional service delays. Nevertheless, the restaurant is often described as very good with professional service contributing to a generally positive dining experience.
Guests find the rooms at Hotel Zarauz to be spacious and clean with many family-friendly accommodations that cater well to larger groups. Although the decor and amenities appear dated, the cleanliness and roominess are redeeming qualities. Some rooms offer beautiful mountain views, adding charm despite the hotel's antique furnishings and occasional noise issues. Overall, the cleanliness extends throughout the premises, reflecting the thorough efforts of the cleaning staff.
The hotel staff are frequently celebrated for their friendly, efficient and helpful service. Both the reception and restaurant teams receive high marks for their professional yet familiar approach, making guests feel valued and well-cared for. The welcoming demeanor of the staff significantly contributes to an enjoyable stay.
While the free Wi-Fi service has received mixed reviews due to connectivity issues in certain areas, some guests have found it fast and functional, suggesting variability in performance across the hotel.
Many guests laud the hotel's family-friendly atmosphere, highlighting its spacious rooms, child-oriented amenities and pet-friendly policy without extra charges. These features, combined with a convenient location near the beach and charming city center, make Hotel Zarauz an excellent choice for family vacations.
Overall, Hotel Zarauz stands out as a clean, comfortable and functional option with a superb location. Despite needing some modernization, the spacious rooms, friendly staff and convenient amenities offer good value for money, making it a popular choice among travelers seeking both relaxation and accessibility.
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