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Summary of reviewsApartotel & Suites Villas del Rio, located in a tranquil and safe suburb of San Jose, offers both a convenient base for urban exploration and a serene retreat. Situated in the upscale neighborhood of Escazu, the hotel is close to major shopping centers, grocery stores, bars, restaurants and cafes. The security of the area enhances guests' sense of safety, contributing to an overall pleasant experience.
The hotel’s accommodations are spacious and clean, often likened to comfortable apartments. Many rooms feature private gardens and are equipped with full kitchens and living areas, providing a home-like atmosphere. Though some guests noted minor issues such as outdated furnishings or minor maintenance needs, the general consensus highlights the comfort and completeness of the rooms. The amenities, including a heated pool, hot tub, kids' play area and complimentary breakfast, further enhance the guest experience.
The breakfast at Apartotel & Suites Villas del Rio receives praise for its excellent coffee and luxurious, varied offerings that cater well to both adults and children. Reviews often describe the breakfast buffet as fantastic and abundant, though a few guests noted it could be basic or limited in choices.
Cleanliness stands out as a key feature with consistently high marks. Both the rooms and outdoor amenities, like the pool area, are well-maintained and pristine. Any minor inconveniences, such as occasional air conditioning issues, do not overshadow the overall positive sentiment regarding the hotel's cleanliness and upkeep.
The staff at Apartotel & Suites Villas del Rio is repeatedly commended for their friendliness, professionalism and attentiveness. Their warm and welcoming nature significantly contributes to the overall inviting atmosphere, making guests feel well taken care of throughout their stay.
Wi-Fi at the hotel generally receives good feedback with reliable and sufficient connectivity for most needs. However, some guests experienced issues with signal strength in certain areas or found the separate connections for each room to be inconvenient.
The pool facilities are highly praised, featuring two pools, one of which is heated, along with a hot tub and jacuzzi, providing enjoyable amenities for relaxation and family activities. A minor cleanliness issue was noted during peak usage times, but overall, the pools are well-regarded for their size and warmth.
For families, Apartotel & Suites Villas del Rio is an excellent choice, offering spacious and modern facilities that accommodate all family members, including children and grandparents. The serene environment is ideal for quality family time.
While opinions on the beds are mixed with some guests finding them very comfortable and others noting the need for updates, the general sentiment remains positive. The hotel’s strengths in location, cleanliness, staff service and amenities make it a highly recommended choice for travelers looking for a convenient and comfortable stay in San Jose.
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