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Summary of reviewsHotel Palazzo San Lorenzo & Spa enjoys a prime location in the charming old center of Colle di Val d'Elsa, making it an ideal base for exploring the beautiful region of South Tuscany. Guests appreciate its proximity to notable towns such as Siena, San Gimignano, Volterra and Florence. The hotel's positioning at the entrance to the historic upper town offers picturesque views and convenient access to local attractions. The tranquil setting of this historic palace combines old-world charm with modern comfort, providing both a peaceful retreat and an immersive cultural experience. For those traveling by car, the hotel offers convenient parking, making it easy to explore the wider Tuscany area.
The breakfast at Hotel Palazzo San Lorenzo & Spa is a highlight for many visitors. Guests commend the variety, quality and abundance of the offerings, which cater to a wide range of preferences, including dietary restrictions. The breakfast area is noted for its pleasant ambiance, adding to the overall enjoyable experience. Although there are a few suggestions for more variety, particularly for specific dietary needs, the general sentiment is overwhelmingly positive.
Dinner reviews are more mixed. The on-site restaurant, when open, is praised for its ambiance and excellent food, often described as having a peaceful and romantic atmosphere. However, some guests felt that the prices were high for the portions provided and there were instances where the restaurant was closed, leading to frustration. Nevertheless, the affiliated restaurant, Portanova, located nearby, is frequently recommended for its excellent food and unique dining experience.
Guests consistently praise the spacious, clean and comfortable rooms of the hotel. The rooms are well-equipped with modern amenities and luxurious bathrooms. The traditional elegance combined with modern comforts creates a cozy and tasteful environment. While some rooms may not boast impressive views or have harder beds, the general sentiment is positive, contributing to a restful stay.
The hotel maintains high cleanliness standards with guests frequently commenting on the cleanliness of rooms and facilities. The staff is often credited for their attentiveness to hygiene and helpful demeanor, ensuring a pristine environment.
The hotel staff receive high praise for their friendliness, helpfulness and professionalism. Guests appreciate the welcoming and attentive service provided by the team, which significantly enhances the overall experience. Special mentions often go to individuals who go above and beyond to assist guests, creating memorable experiences.
The Wi-Fi service at the hotel receives mixed feedback. Some guests found it excellent, while others experienced issues such as minor interruptions or poor connectivity, often due to the building's thick walls.
The spa is highly regarded for its excellent facilities and professional services. Despite its relatively small size, guests appreciate its cozy and intimate atmosphere with a wide variety of spa services available. The spa is well-maintained, ensuring a relaxing and rejuvenating experience for visitors.
The pool area receives positive feedback for its pleasant environment with a beautiful and well-maintained outdoor pool offering scenic views. Despite some notes about its small size and additional charges for access, the pool area remains a delightful spot for relaxation.
Families find Hotel Palazzo San Lorenzo & Spa to be a comfortable and accommodating choice. Spacious family suites, cleanliness and helpful staff contribute to a pleasant stay. However, children are not permitted in the spa and there is no specific family pool available.
Finally, the beds at the hotel are generally praised for their comfort and size with king-sized and double beds frequently mentioned. While the firmness of the mattresses may not suit everyone, the overall consensus is that the hotel provides comfortable beds that support a restful night.
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