Info
Summary of reviewsHampton Inn & Suites Mishawaka/South Bend at Heritage Square is highly regarded for its advantageous location and quality service. Situated within a vibrant shopping center, the hotel offers convenient access to numerous shops and dining options, enhancing the appeal for guests who enjoy exploring on foot. Its proximity to Notre Dame provides easy access without the inconvenience of the nearby hustle, while a local grocery store adds an extra layer of convenience. The safe, walkable atmosphere combined with its modern, clean setting makes it a popular choice among travelers.
Guests appreciate the hotel's breakfast offerings, noting the variety and excellent taste, and commend the friendly and attentive staff who maintain cleanliness in the dining area. Although a few guests suggest improvements like adding more fresh fruit, the overall breakfast experience tends to leave a good impression.
The rooms receive consistent praise for their cleanliness, spaciousness, and comfort. Visitors highlight the restful experience attributed to the comfortable beds and the quiet environment. While some minor feedback points to rooms feeling small or industrial, most guests find the accommodations cozy and well-suited for a pleasant stay. The updated decor, including a beautiful lobby, enhances the overall guest experience.
Cleanliness at the hotel is generally perceived positively, with many finding the premises clean and appealing, reminiscent of a near-new condition. However, some inconsistencies, such as unclean rooms or maintenance issues, are noted, indicating room for improvement in maintaining uniform cleanliness standards.
The hotel's staff stands out for their exceptional service, with numerous guests praising their friendliness, professionalism, and helpfulness. Staff members like April and Brittany receive special recognition for their courteousness and attentiveness. The team's commitment to diversity and inclusivity further enhances the guest experience, even displaying the LGBTQI flag, which sparked positive comments despite some mixed reactions. Overall, the staff's dedication to providing excellent service contributes significantly to the hotel's reputation as a preferred choice for travelers in the area.
Show moreRead review summaries for all categories
Categories
