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Summary of reviews'Albergo Italia' holds a prime location in Novara, setting it as an ideal base for exploring local attractions. Its proximity to the city center, Novara train station and a variety of restaurants makes it exceptionally convenient for guests. The hotel exudes an old-fashioned charm reminiscent of the '60s and despite its aged exterior, it maintains a warm and welcoming atmosphere, largely attributed to its friendly and hospitable staff. Many travelers find it offers good value for money considering its central location, particularly those attending events or visiting local hospitals.
Breakfast at Albergo Italia receives mixed reviews with many guests appreciating the abundance and variety of both sweet and savory options. Fresh products and in-house baked goods are commonly praised along with the attentive breakfast staff. However, there are some criticisms regarding the quality and variety of the breakfast with reports of watered-down juices and limited fresh fruit, indicating room for improvement to better align with the hotel's advertised four-star rating.
The rooms at Albergo Italia present a blend of vintage charm and dated amenities. Some guests commend the spaciousness and nicely furnished décor of certain rooms, though many highlight a need for extensive renovations. Issues such as old furniture, thin walls, lack of cleanliness and inadequate amenities are often mentioned. Specifically, bathrooms are frequently criticized for being small and lacking necessary updates.
Cleanliness is another area with varied feedback. While some guests find the bathrooms and general environment clean, many raise concerns about issues like ants, dirty carpets and a neglected appearance overall. A lack of daily cleaning and fresh towels further detract from the cleanliness standards expected at a four-star hotel.
The hotel's staff is frequently highlighted in reviews for their friendliness, attentiveness and professionalism. Guests often describe the personnel as welcoming and supportive with the reception team receiving particular praise. However, there are occasional mentions of less responsive or rude behavior, though these incidents appear isolated.
The free Wi-Fi service at Albergo Italia has mixed reviews. Despite some guests experiencing issues with connectivity, others find the Wi-Fi adequate and reliable.
Beds at Albergo Italia are another point of contention. While a few guests report finding them comfortable, a significant number of reviews criticize the quality, describing the mattresses as old, uncomfortable and in need of replacement. Cleanliness of the bedding also raises concerns with some describing it as very dirty and unwelcoming.
Overall, Albergo Italia seems to struggle with maintaining the standards expected of a four-star rating. The consistent feedback suggests that while the hotel’s prime location and friendly staff are significant positives, numerous issues with room conditions, cleanliness and amenities highlight a need for modernization and improvement.
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