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Summary of reviewsHôtel Provence, located in the heart of Draguignan, offers a prime location that guests highly value. Close to major attractions, the old town, shops and restaurants, the hotel’s central yet peaceful environment makes it an ideal choice for both tourists and business travelers. The convenience is further enhanced by secure private and underground parking, appreciated by those traveling by car.
The breakfast at Hôtel Provence receives positive reviews for its hearty and varied options, including a generous buffet with fresh pastries, bread, good coffee and freshly squeezed orange juice. Despite some limitations due to simplicity and room size, the quality and inclusion of breakfast in the room rate add value to guests' stays. Adaptations to Covid-19 measures, such as room service breakfast, have also been well-received.
Rooms at Hôtel Provence are generally noted for their cleanliness, comfort and spaciousness with soundproofing and essential amenities enhancing the stay. However, issues such as outdated decor, worn-out furniture and occasional cleanliness problems, particularly in the bathrooms, are areas needing improvement. Some guests have reported mold, dust and unpleasant smells, which detract from the overall experience.
The cleanliness of the hotel presents a mixed picture. While many guests find the rooms well-maintained and comfortable, significant issues like stains, dust, mold and poor maintenance were also reported. Addressing these concerns could lead to a consistently positive experience.
The staff at Hôtel Provence stands out for their friendliness, professionalism and helpfulness. Numerous reviews highlight the warm and welcoming atmosphere created by the team, making guests feel at home during their stay.
WiFi connectivity at the hotel, however, is problematic with frequent complaints about weak, intermittent signals and unreliable connections. This is a significant concern for those needing dependable internet access.
Parking facilities at Hôtel Provence are generally praised for being easy to access and secure with private and underground options available. However, parking is not free and some guests find the fees and limited spaces challenging.
Families enjoy staying at Hôtel Provence with the spacious and quiet rooms, particularly the family apartments, offering a comfortable setup for those traveling with children. The supportive and welcoming attitude of the staff towards families enhances the overall experience.
Opinions on the beds are mixed with many guests praising their comfort and the quality of bedding, though some have reported issues such as overly soft mattresses, defective pillows and even occasional bed bugs, highlighting the need for better maintenance.
Overall, while Hôtel Provence's offerings align with a basic lodging experience and some guests feel it may better match a 2-star than its official 3-star rating, the hotel generally provides a satisfactory stay with minimal complaints. Improvements in room modernity, cleanliness and WiFi connectivity could significantly enhance the guest experience.
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