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Summary of reviewsThe Inn by Ilawu enjoys a highly favorable location in the central business district, offering guests an easily accessible and convenient stay within close proximity to shops, restaurants, offices and key city attractions. Despite the bustling surroundings, the hotel's peaceful ambiance and safe environment have been well received by both business and leisure travelers.
The breakfast service is frequently praised for its quality, variety and the friendly, attentive staff. Guests appreciate the well-prepared and delicious meals, although minor issues such as occasional delays and some excessively oily dishes have been noted. Overall, the breakfast experience is considered satisfying and enjoyable.
Guests find the rooms at The Inn by Ilawu generally clean and comfortable, appreciating the neatness and straightforward amenities, like the inclusion of an iron. However, many have commented on the small room size and some maintenance concerns, such as dated décor and noise disturbances from poor soundproofing. Despite these issues, the peaceful atmosphere and clean environment contribute positively to their stay.
Cleanliness reviews are mixed with some guests enjoying clean and comfortable rooms facilitated by friendly staff, while others report various cleanliness issues, including dirty corridors and grimy floors. These inconsistencies highlight the need for improved maintenance across the hotel.
The staff at The Inn by Ilawu are regularly applauded for their friendly and welcoming demeanor, displaying professionalism and efficiency. From the reception to the restaurant, the courteous and accommodating attitude of the staff significantly enhances the guest experience.
Feedback on the Wi-Fi service is mixed; while some guests report a strong signal, others experience intermittent connectivity and slow speeds, indicating an area for improvement.
The pool area is well-maintained and appreciated for its design and cleanliness, serving as a delightful and refreshing amenity. Although some guests mentioned issues with the pool temperature and functionality, the staff's responsiveness to these concerns is notable.
Parking at the hotel presents challenges due to limited spaces and tight maneuverability. While secure, the parking area could benefit from expansion and better organization to accommodate all guests conveniently.
The beds receive mixed reviews regarding comfort and cleanliness. While some guests find them clean and comfortable, others note discomfort from spring-loaded mattresses and issues with bed linens, requiring replacements upon request.
In summary, The Inn by Ilawu stands out for its excellent location, friendly staff and enjoyable breakfast. However, the hotel would benefit from addressing room size, cleanliness inconsistencies, Wi-Fi speed, parking space and bed comfort to enhance the overall guest experience.
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