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Summary of reviewsDom Joao Hotel is a well-regarded lodging option praised particularly for its prime location, which offers easy access to the city center and nearby train station. Guests benefit from the accessibility and tranquility of the area, finding convenience in the short travel times to explore Lisbon and its outskirts. The hotel's proximity to notable sites such as the National Railway Museum, along with the availability of ample free parking, adds to its appeal.
The breakfast at Dom Joao Hotel has generally positive reviews with guests appreciating the quality and organization of the offerings, including scrambled eggs, fruits, cereals, breads and deli meats. While some found the variety limited for a four-star hotel, many still considered the breakfast satisfactory and a pleasant start to the day.
Rooms at Dom Joao Hotel score highly for their spaciousness, cleanliness and modern decor. Large beds, good lighting in ensuite bathrooms, balconies, air conditioning and effective sound insulation contribute to a comfortable and restful experience.
Cleanliness is one of the hotel's standout features with guests consistently mentioning the impeccable standards maintained in both rooms and common areas. The well-maintained environment, coupled with modern touches, enhances the overall guest experience.
The hotel's staff receive raving reviews for their exceptional service. Guests repeatedly commend the team for being friendly, professional and very helpful. The staff’s dedication significantly enhances the welcoming atmosphere and overall guest satisfaction.
However, several guests found the Wi-Fi service lacking, as it is only available in the reception area and not in the rooms. This restriction on internet access proved inconvenient for those needing connectivity in their accommodations.
Feedback on the beds is mixed with many guests finding them comfortable, especially the larger ones. Nonetheless, there were occasional complaints about the condition and comfort of some mattresses, indicating inconsistency in this regard.
Lastly, the hotel's four-star rating receives mixed opinions. While some guests appreciate the value for money, others feel the amenities and services fall short of four-star expectations, noting limitations in breakfast variety and the absence of in-room internet access.
Overall, Dom Joao Hotel is recognized for its strategic location, high cleanliness standards, comfortable rooms and commendable staff service, offering a balanced and pleasant stay despite some areas highlighted for improvement.
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