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Summary of reviewsNeuchâtel City Hôtel is highly regarded for its prime, central location, offering easy access to the train station, old town, lake, castle and a variety of restaurants. Guests find the strategic positioning extremely advantageous for both short and extended stays, making it ideal for exploring Neuchâtel on foot. The helpful and professional staff further enhance this strong positive sentiment about the location.
While the breakfast receives mixed reviews, many guests enjoy the fresh, tasty pastries and the overall presentation, despite the limited variety and the high cost of 22 CHF per person. The absence of hot items and slow replenishment of food prove to be frequent points of critique. Nevertheless, it is considered adequate for short stays or business trips, especially given the hotel’s other positives.
Dinner experiences are varied with some guests praising the quality of food, especially the affiliated Italian restaurant. However, the inconsistency in the availability of in-house dining options and occasional poor service detract from the dining experience.
The rooms are noted for their spaciousness and cleanliness with some offering beautiful views of the lake. The functional and practical layout makes them suitable for short stays. However, decor and furnishings are outdated and issues such as uncomfortable bedding, poor soundproofing and lack of air conditioning during hot months are common complaints.
Cleanliness is another mixed attribute with many guests appreciating the clean and well-maintained rooms and communal areas, while others report problems in the bathrooms and some public spaces, indicating inconsistencies in cleaning standards.
The staff at Neuchâtel City Hôtel receive overwhelming praise for their friendliness, professionalism and helpfulness, significantly enhancing the overall guest experience.
WiFi is generally reliable and sufficient for everyday needs, though some guests encounter minor issues with connectivity and accessing the network.
Parking is a contentious subject. Guests value the availability of parking options, but limited spaces, high costs and confusing access lead to noticeable dissatisfaction. The EV charging facilities are positively noted, although there is room for improvement in terms of availability and logistics.
The comfort of the beds is a mixed aspect; many guests find them large and comfortable, while others criticize the uncomfortable, small and sometimes noisy beds, indicating inconsistencies in bedding quality and maintenance.
Business travelers find the hotel suitable for short stays, appreciating the location, functional rooms and helpful staff. However, issues such as late breakfast service and minimal lighting in rooms pose challenges.
Finally, the hotel is noted to be dog-friendly, making it a welcoming option for travelers with pets. Overall, Neuchâtel City Hôtel’s central location, professional staff and certain conveniences make it a solid choice, though there are areas that could benefit from improvements.
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