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Summary of reviewsThe Roadhouse Hotel in Carlisle enjoys high praise for its excellent location, nestled in the heart of the city. Guests appreciate the easy access to local attractions like the cathedral and Carlisle Castle, as well as the proximity to shops, restaurants, bars and transport options such as the train and bus stations. The convenience extends to nearby amenities, including supermarkets, making it a practical choice for both business and leisure travelers, although parking can be a challenge.
Breakfast at the hotel receives mixed reviews. When available, it is often described as hearty, delicious and good value for money. Guests appreciated the cleanliness and quality of the meals. However, significant issues with the availability of breakfast have been reported, including instances where it was either discontinued or not provided despite being advertised. Miscommunication about this service has detracted from the overall experience.
The hotel does not offer dinner, but its vibrant and welcoming bar atmosphere compensates for this, featuring a commendable selection of drinks and affordable prices. Friendly, efficient staff, lively karaoke nights and additional entertainment like a free pool table enhance the experience. The hotel's central location provides easy access to plentiful dining options nearby, offsetting the lack of on-site meals.
Regarding the rooms, guests often comment on their affordability and the convenience of the hotel’s central location. The rooms are generally clean and comfortable, albeit some are dated and basic. While most rooms are spacious with comfortable beds and clean linen, occasional issues such as stains, lingering smoke odors or noise disturbances have been reported. Essentials like a TV and a kettle are included and the on-site bar with additional activities adds value, making it a reasonable choice for budget-conscious travelers.
The cleanliness of the hotel has garnered mixed feedback. While some guests found clean and comfortable rooms with clean bedding and towels, others noted significant issues like dirty carpets, mold, cobwebs and overall inconsistent maintenance. Specific complaints about hygiene standards suggest a need for improvement in housekeeping practices.
The staff at The Roadhouse Hotel are generally praised for their friendliness and helpfulness, contributing to a warm and welcoming atmosphere. Guests often highlight the staff's warm hospitality, smooth check-in process and responsiveness to inquiries. Despite a few instances of less enthusiastic or unhelpful service, the overall sentiment toward the staff remains positive.
Despite some connectivity issues with the complimentary Wi-Fi, the amenities provided in the rooms, including tea and coffee, are well-received. The beds are particularly appreciated with many guests finding them comfortable and clean, though certain criticisms about hard or collapsed mattresses and occasional stains or hairs in the bed have emerged.
In summary, The Roadhouse Hotel offers a commendable balance of location and value, providing friendly service and decent accommodations in a convenient, central setting. With some improvements in breakfast service communication and room cleanliness, it could greatly enhance the guest experience.
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