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Summary of reviewsNovotel Saint Avold is celebrated for its strategic and convenient location close to the A4 motorway, making it an excellent choice for travelers on long road journeys who seek a comfortable stopover. The tranquil, forest-surrounded setting ensures a peaceful stay, away from the noise of highways, while maintaining easy access to major travel routes. The large parking facilities and nearby amenities like a restaurant and supermarkets enhance its appeal.
The breakfast at Novotel Saint Avold has a mixed reception. It is often praised for its variety and quality with highlights including fresh croissants, fruits and a selection of both sweet and savory items. However, views are divided due to the high price and occasional organizational issues. Despite the negative points, many guests find it in line with typical French standards.
Dinner service, however, faces significant criticism. Guests frequently report that the food quality does not match the high prices with some likening the offerings to canteen food. Issues such as limited menu options, cold or improperly cooked meals and poor service are common complaints. Despite the pleasant dining decor, improvements are necessary to meet guest expectations.
The rooms receive mixed feedback. Newly renovated rooms are appreciated for their modern aesthetics, cleanliness and comfort—particularly the comfortable beds and spacious environments suitable for families. However, some rooms are outdated with complaints about worn-out furnishings, musty smells and inconsistent air conditioning. Cleanliness standards vary with some rooms noted as spotless while others suffer from maintenance issues.
The hotel's cleanliness overall shows inconsistencies. Many guests report clean and well-maintained rooms but some areas suffer from issues like dirty carpets and mold, possibly due to ongoing renovations. Despite some lapses, many find the basic cleanliness adequate.
Staff at Novotel Saint Avold are frequently praised for their friendliness and professionalism. Guests appreciate their warm, welcoming attitudes and helpfulness, though there are occasional mentions of slow service and language barriers. Overall, the staff's positive interactions enhance the guest experience significantly.
The free WiFi receives commendable feedback, often described as reliable and functional, making it a dependable option for guests needing connectivity.
The outdoor pool is a well-liked feature, noted for its cleanliness and family-friendly atmosphere. Despite occasional maintenance issues and closures, the pool remains a delightful addition to the hotel amenities, providing a pleasant experience for both adults and children.
Parking facilities at the hotel attract consistent praise for being ample, free, secure and convenient, especially beneficial for those traveling by car.
Novotel Saint Avold is generally family-friendly with spacious family rooms, a pleasant pool and amenities that accommodate children, making it a suitable choice for family stays. Although there are minor inconsistencies in family services, the overall experience is positive.
The beds at the hotel are another strong point, frequently described as very comfortable with high-quality bedding, contributing to a good night's sleep. However, some guests noted issues with sofa beds and the occasional stained bedding.
In terms of its four-star rating, guest opinions are divided. While some find it a pleasant and adequate four-star experience, others feel the hotel falls short of the expected standards, citing issues like unrenovated rooms and general wear and tear. Overall, travelers might find Novotel Saint Avold a decent stopover, particularly if fortunate to stay in one of the more modernized rooms, but should temper expectations in line with the varied feedback.
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