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Summary of reviewsResidencial Castelar has garnered positive reviews for its prime location in Merlo with guests frequently praising its close proximity to the city center, main square and other key attractions. The peaceful and tranquil environment, enhanced by serene parklands and a luxurious pool area, offers a restful retreat. Ines, the owner, is particularly appreciated for her warm hospitality and personal attention, contributing to a welcoming and home-like atmosphere.
The breakfast at Residencial Castelar is another highlight, noted for its delicious, fresh and high-quality offerings, including homemade bread and freshly made pastries. Though some guests find the breakfast options basic and occasionally stale, the general sentiment remains positive due to the personal touch and attentiveness of the staff.
Mixed reviews arise when it comes to the rooms and overall cleanliness. Some guests describe the rooms as comfortable and equipped with necessary amenities while others report issues with small room sizes, old mattresses and poor maintenance. Cleanliness appears variable with some guests praising spotless conditions while others point out significant hygiene concerns and outdated decor. The need for improvements in room upkeep and cleanliness is a consistent remark.
The service provided by the staff, especially Inés, stands out as exceptional, ensuring a pleasant stay for many guests. Despite occasional maintenance issues and criticisms regarding the cleanliness, the friendliness and dedication of the staff make a lasting positive impression.
Parking is noted as a convenient feature with covered parking available for guests, adding to the convenience of the central location. The outdoor areas with grills and seating surrounded by greenery further enhance the overall experience, providing pleasant spots for relaxation.
However, when it comes to bed comfort, the hotel receives mixed feedback. Guests frequently express the need for modernization and better upkeep of mattresses and pillows, describing them as hard, worn and uncomfortable.
Overall, Residencial Castelar offers a combination of excellent location, outstanding personal service and pleasant amenities such as breakfast and a beautiful pool area. While there are areas for improvement in room maintenance and bed comfort, the positive aspects, particularly the hospitality and prime location, make it a favored accommodation choice in Merlo.
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