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Summary of reviewsBest Western Plus Hôtel Belfort Centre Gare enjoys a prime location opposite the train station, making it an ideal choice for travelers seeking convenience and accessibility. Guests appreciate the hotel's central position, which is within walking distance of Belfort's historic old town and city center. Despite its proximity to the train station, the hotel remains quiet at night, ensuring a restful stay. Parking is available but limited and the views from the rooms of the train station and fortress are often praised.
The hotel's breakfast is well-regarded, featuring a good variety of fresh, local products. Guests enjoy the abundant selection, including fine croissants, pain au chocolat and fresh orange juice. The friendly and helpful staff contribute to a positive dining experience. However, some guests feel the breakfast could offer more variety, particularly in terms of fruit options.
Rooms at the hotel are consistently praised for being clean, comfortable and well-maintained. Many guests find the beds exceptionally comfortable and the rooms, though generally small, are well-equipped and cozy. The modern and tidy appearance of the rooms enhances the overall stay. Occasionally, some guests note minor issues such as unpleasant odors or cramped spaces, but these are exceptions rather than the norm.
The hotel's cleanliness is highly commended with numerous guests describing the accommodations as immaculate and well-kept. While there are occasional mentions of rooms not being ready or certain areas needing more attention, the overwhelming sentiment is one of satisfaction with the hotel's cleanliness standards.
The staff at Best Western Plus Hôtel Belfort Centre Gare receive glowing reviews for their friendliness and attentiveness. Guests repeatedly highlight the warm welcomes and professional demeanor of the team, including specific commendations for individuals like Mr. Anouar and Firdous. The efficiency and courteousness of the staff significantly enhance the guest experience.
Opinions on the hotel's Wi-Fi service are mixed. While some guests find it adequate, others criticize the restriction of one connection per guest and the slow, frequently disconnected service. Improvements in this area would elevate the overall stay experience.
The parking options at the hotel are varied and cater to different needs. Guests appreciate the availability of a closed garage, private covered parking and monitored facilities. However, the limited number of spaces often leads to challenges in securing a spot. Despite these issues, the convenience of parking directly at the hotel and the proximity to the downtown area are noted advantages.
Overall, while some guests feel the hotel does not fully meet the standards of its four-star rating, the comfort, location and especially the exceptional staff service make it a solid choice for travelers visiting Belfort. The hotel's prime location, comfortable beds and diligent staff contribute to a pleasant and convenient stay.
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