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Summary of reviewsNovotel Suites Shanghai Hongqiao is praised for its strategic location near the Hongqiao transportation hub, offering convenient access to the airport and railway station. Despite being situated outside the main city and a slight distance from the metro, the surrounding clean and quiet environment, accompanied by nearby cafes and restaurants, creates a relaxing atmosphere. Rooms are frequently commended for their cleanliness, spaciousness, and comfort, ensuring a restful stay.
Guests particularly appreciate the breakfast experience, highlighting a diverse selection of dishes that cater to both European and Chinese tastes. The dining area provides ample space, enhancing the enjoyment of a wide array of continental foods, drinks, and fruits. While some aspects might be improved to better meet the expectations of foreign visitors, the overall breakfast offerings are seen as hearty and delicious.
The hotel rooms impress with their notable size and comfortable, well-maintained design, resembling mini apartments with modern aesthetics. The unique split-level suite design adds appeal for families or those seeking a luxurious atmosphere. Nearby amenities such as restaurants and supermarkets add convenience, making it an ideal location for travelers. Despite minor issues like noise and occasional smoke odor, guests are largely satisfied with the spaciousness and cleanliness.
Cleanliness is generally well-regarded, with the staff providing good service and maintaining a clean environment throughout the hotel. Rooms and bathrooms are consistently noted for their cleanliness, though some minor improvements in the hallways and mold in certain bathrooms are suggested.
The staff at Novotel Suites Shanghai Hongqiao are valued for their helpfulness and friendliness, with a generally courteous and attentive service. The reception team is particularly supportive, contributing to a welcoming atmosphere. Although language barriers occasionally pose challenges, the warm and attentive nature of the staff generally enhances the guest experience, making for a pleasant stay at this conveniently located hotel.
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