InfoSummary of reviewsArabella Hotel, Golf and Spa, located in the breathtaking Arabella Country Estate, receives acclaim for its serene and picturesque environment. The prime location overlooking a beautiful bay, coupled with well-maintained gardens and tranquil atmosphere, makes it an exceptional destination for leisure, whale watching and especially golf enthusiasts. The hotel's convenience, including its proximity to Cape Town and ease of access from the N2 highway, adds to its allure.
Breakfast at Arabella receives high praise, described as exceptional, varied and fresh with many guests appreciating the inclusion of Halaal options and superb service from the staff. While there were minor critiques regarding the comfort of the breakfast room and occasional changes in the selection, the overall quality makes breakfast a standout feature.
The dinner experience is also largely positive with guests commending the delicious and well-prepared dishes, though some noted a limited menu and high prices. Despite these, the overall food quality is often held in high regard.
Rooms at the hotel are modern, clean and comfortable, featuring spacious layouts and stunning views of the lagoon, golf course and mountains. While a few reviews suggested room upgrades or noted minor maintenance issues, the majority of feedback highlights the rooms as a welcoming and relaxing retreat, enhanced by comfortable bedding and well-maintained grounds.
Cleanliness across the hotel is generally excellent with guests frequently noting the high standards in rooms and common areas, including the sauna, steam room and hydro pool. Some areas, such as the outdoor pool and carpets, could use more attention, but overall, the hotel's cleanliness and calm environment are well-regarded.
The staff at Arabella Hotel stand out for their friendliness, professionalism and commitment to guest satisfaction. Consistently praised for their welcoming and helpful nature, the receptionists and restaurant staff contribute significantly to the positive experience, despite occasional lapses in service consistency.
The spa facilities are a highlight, offering spacious, well-maintained amenities and exceptional massages. The serene ambiance and professional therapists create a fantastic spa experience, though some guests found the prices high and certain amenities closed due to Covid.
The pool areas, often described as beautiful and well-kept, provide an enjoyable and relaxing environment with clear waters and stunning views. While some guests found the pool cool, especially in winter, the overall feedback is positive, emphasizing the refreshing and serene poolside experience.
Family-friendly amenities at the hotel are excellent with spacious suites, child-friendly services and ample play areas highly appreciated by guests. Although some found the hydro spa pool too cold for children, the welcoming atmosphere and thoughtful amenities make it a great choice for families.
For golf enthusiasts, Arabella Hotel is a top destination with a superbly maintained course and excellent service. The picturesque surroundings and well-designed course contribute to memorable golfing experiences, making it a preferred spot for special occasions and leisurely golf retreats.
The beds at the hotel are widely praised for their comfort, though some guests noted issues with pillows and mattresses. However, the majority of reviews point to a very positive sleep experience.
In terms of luxury, the hotel delivers a first-class experience with its excellent breakfast, prime location and serene setting. While some aspects such as dining quality and certain facilities have room for improvement, Arabella Hotel, Golf and Spa remains a highly regarded and enjoyable destination for those seeking comfort and relaxation in a stunning environment. Show more
