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Summary of reviewsAparthotel Lumen emerges as a well-regarded choice for travelers, particularly noted for its prime location, friendly staff and excellent value for money. Strategically situated on Krakow's outskirts, it provides easy access to the city center and popular tourist destinations via nearby highways. Its close proximity to amenities such as supermarkets and dining options adds to its appeal. Despite being in an industrial area, the hotel maintains a quiet and peaceful environment, boasting free and secure parking which is a significant advantage for those traveling by car.
The hotel's breakfast service is a highlight, receiving widespread praise for its generous, varied and tasty offerings. Guests appreciate the abundance and quality, which cater to different tastes, ensuring a satisfying start to the day. The dining experience, though somewhat mixed, generally receives positive feedback for the quality and creativity of the food, despite minor inconveniences such as limited dinner hours and occasional noise from restaurant celebrations.
The rooms at Aparthotel Lumen are consistently commended for their cleanliness, spaciousness and comfort. They are described as well-maintained with practical amenities that meet basic needs efficiently. However, the lack of air conditioning and minor maintenance issues are noted concerns. Despite these, the overall sentiment is that the rooms offer a comfortable and pleasant stay.
Cleanliness throughout the hotel is often remarked upon positively with high standards that contribute to a welcoming atmosphere. Any lapses in hygiene appear to be isolated incidents, overshadowed by the frequent praise for the well-kept environment.
The staff at Aparthotel Lumen are a standout feature, earning high marks for their friendliness, helpfulness and professionalism. Guests report feeling genuinely valued and well-cared-for with the staff's ability to speak multiple languages further enhancing the guest experience.
While the free Wi-Fi service receives mixed reviews, it works well in common areas like the reception. Some guests face connectivity issues in their rooms, reflecting the variability in network performance.
The comfort of the beds also garners positive feedback with the majority of guests finding them clean and conducive to a good night's sleep. Occasional complaints about bed firmness or squeakiness are noted but do not detract significantly from the overall comfort.
For those traveling with pets, Aparthotel Lumen is an excellent option, widely praised for its dog-friendly policies and amenities, making it a convenient stop for pet owners.
In summary, Aparthotel Lumen offers a strategic, comfortable and clean lodging option with outstanding staff service, making it a favorable choice for travelers passing through or exploring the Krakow area.
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