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Summary of reviewsSuper 8 by Wyndham Newburgh/West Point Stewart Intl Airport boasts a prime location that appeals to budget-conscious travelers, offering easy access to nearby attractions like West Point and a variety of dining options within close proximity. The hotel's pet-friendly policy is an additional advantage for guests traveling with animals. Despite its promising location and affordable pricing, the establishment struggles with cleanliness and maintenance issues. Guests have reported concerns such as dirty fixtures, bug infestations, and outdated furnishings, indicating a need for significant refurbishment.
Breakfast offerings at the hotel are minimal, often limited to basic items like granola bars and oatmeal packets, leaving guests to seek fuller options at nearby eateries. The accommodation faces further challenges in room conditions, with reports of cleanliness issues and maintenance problems, including pest infestations and plumbing issues. Room hygiene and amenities frequently fall short of expectations, casting a shadow over the hotel's appeal.
On a positive note, the staff at Super 8 receive commendations for their friendliness and helpfulness, contributing positively to the guest experience. The front desk personnel, in particular, are praised for their professional and responsive service, often addressing issues promptly. However, inconsistencies in service have been noted.
Regarding bedding, guest experiences are mixed. Some appreciate the bed's comfort and cleanliness, while others find discrepancies in bed sizes and conditions, including sagging mattresses and mold-related issues, detract from their stay.
In summary, while the Super 8 by Wyndham Newburgh/West Point Stewart Intl Airport benefits from a strategic location, pet-friendly options, and commendable staff service, its potential is significantly undermined by ongoing cleanliness, maintenance, and breakfast service challenges that require attention and improvement.
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