Ascott Gurney Penang
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Summary of reviewsAscott Gurney Penang is highly praised by travelers for its strategic and tranquil location near the new Gurney recreation park. It offers seamless access to the beach, popular shopping centers like Gurney Plaza and Gurney Paragon and a vast array of dining options along Gurney Drive. Its central position between Batu Feringgi and George Town ensures convenient connectivity, whether by car or Grab services, making it an excellent choice for both leisure and business travelers. Guests appreciate the modern amenities, spacious rooms with stunning ocean views and clean, well-maintained facilities, which together make for a highly recommended stay.
The breakfast experience is generally positive with many guests enjoying the variety and quality, praising the mix of Asian and Western options and the fresh Italian coffee. However, some find the variety limited, particularly for desserts and vegetarian dishes and note that improvements can be made to better cater to international tastes. Despite occasional issues with space constraints and crowding, the overall feedback highlights a satisfying breakfast.
Dinner services receive mixed reviews with certain dishes like nachos with homemade guacamole being standouts. Yet, the limited selection, especially for vegetarians, leaves some guests wanting more. The hotel's advantage lies in its proximity to numerous dining establishments, offering extensive culinary choices when in-house options fall short.
Rooms are frequently highlighted for their spaciousness and modern design. Guests appreciate the comfortable beds, ample amenities like kitchenettes and walk-in wardrobes and the stunning sea views. While minor issues such as bathroom drainage are occasionally noted, the general consensus is highly positive.
Cleanliness is consistently commended with guests lauding the spotless rooms, modern design and very clean facilities including bathrooms and pools. The housekeeping staff are noted for their efficiency and friendliness, ensuring a pristine environment that enhances the luxurious feel of the hotel.
The staff at Ascott Gurney Penang receive high praise for their professionalism, friendliness and attentive service. Guests appreciate the welcoming reception, prompt room service and the staff’s dedication to resolving issues swiftly. Specific staff members receive accolades, though there are isolated mentions of areas needing improvement in courtesy.
The WiFi service, while generally strong and fast, occasionally faces issues with connectivity. Despite these hiccups, the overall sentiment remains positive when the service is functional.
The infinity pool is a standout feature, frequently mentioned for its stunning views and relaxing ambiance. Both adults and children enjoy the pool facilities with dedicated areas and amenities like the poolside bar adding to the experience. Some minor issues with towel availability and occasional cleanliness do not significantly detract from the overall praise.
Reviews regarding the beds are mostly positive with many guests finding them comfortable and highlighting the quality of the bedding. However, there are occasional mentions of variations in comfort levels, suggesting some inconsistencies across rooms.
The hotel's five-star rating is supported by numerous positive reviews, celebrating its stylish decor, spacious and clean rooms and comprehensive amenities. While a few remarks suggest areas for improvement, the general feedback affirms Ascott Gurney Penang as a fitting example of a luxury hotel.
Accessibility is well-managed with facilities designed to be easily navigable, enhancing the experience for all guests. Despite some minor inconveniences, such as the design of the carpark and the single check-in counter, the hotel's accessibility features receive commendations.
The infinity pool, located on the seventh floor, stands out for its magnificent views and elegant design, elevating the overall experience and ensuring a memorable stay for visitors. Altogether, Ascott Gurney Penang offers a luxurious and comfortable stay, supported by excellent service, facilities and a prime location.
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The breakfast experience is generally positive with many guests enjoying the variety and quality, praising the mix of Asian and Western options and the fresh Italian coffee. However, some find the variety limited, particularly for desserts and vegetarian dishes and note that improvements can be made to better cater to international tastes. Despite occasional issues with space constraints and crowding, the overall feedback highlights a satisfying breakfast.
Dinner services receive mixed reviews with certain dishes like nachos with homemade guacamole being standouts. Yet, the limited selection, especially for vegetarians, leaves some guests wanting more. The hotel's advantage lies in its proximity to numerous dining establishments, offering extensive culinary choices when in-house options fall short.
Rooms are frequently highlighted for their spaciousness and modern design. Guests appreciate the comfortable beds, ample amenities like kitchenettes and walk-in wardrobes and the stunning sea views. While minor issues such as bathroom drainage are occasionally noted, the general consensus is highly positive.
Cleanliness is consistently commended with guests lauding the spotless rooms, modern design and very clean facilities including bathrooms and pools. The housekeeping staff are noted for their efficiency and friendliness, ensuring a pristine environment that enhances the luxurious feel of the hotel.
The staff at Ascott Gurney Penang receive high praise for their professionalism, friendliness and attentive service. Guests appreciate the welcoming reception, prompt room service and the staff’s dedication to resolving issues swiftly. Specific staff members receive accolades, though there are isolated mentions of areas needing improvement in courtesy.
The WiFi service, while generally strong and fast, occasionally faces issues with connectivity. Despite these hiccups, the overall sentiment remains positive when the service is functional.
The infinity pool is a standout feature, frequently mentioned for its stunning views and relaxing ambiance. Both adults and children enjoy the pool facilities with dedicated areas and amenities like the poolside bar adding to the experience. Some minor issues with towel availability and occasional cleanliness do not significantly detract from the overall praise.
Reviews regarding the beds are mostly positive with many guests finding them comfortable and highlighting the quality of the bedding. However, there are occasional mentions of variations in comfort levels, suggesting some inconsistencies across rooms.
The hotel's five-star rating is supported by numerous positive reviews, celebrating its stylish decor, spacious and clean rooms and comprehensive amenities. While a few remarks suggest areas for improvement, the general feedback affirms Ascott Gurney Penang as a fitting example of a luxury hotel.
Accessibility is well-managed with facilities designed to be easily navigable, enhancing the experience for all guests. Despite some minor inconveniences, such as the design of the carpark and the single check-in counter, the hotel's accessibility features receive commendations.
The infinity pool, located on the seventh floor, stands out for its magnificent views and elegant design, elevating the overall experience and ensuring a memorable stay for visitors. Altogether, Ascott Gurney Penang offers a luxurious and comfortable stay, supported by excellent service, facilities and a prime location.
Luxury Hotel
Offering luxury serviced apartments, Ascott Gurney Penang provides spacious and well-appointed accommodation with upscale amenities and services, suitable for longer stays or those desiring apartment-style luxury.
Dog Friendly Hotel
This hotel is known to be pet-friendly. Ascott Gurney Penang welcomes two pets up to 10 kg in designated rooms for an additional fee of MYR 500 per night. Both dogs and cats are allowed.
Hotel with Swimming Pool
Ascott Gurney Penang offers a luxurious stay with well-maintained facilities, including a swimming pool. Its location along Gurney Drive provides easy access to local attractions.
Infinity Pool Panoramic View Pool Pool Water Slide Outdoor Pool
Accessible Hotel
Ascott Gurney Penang is a great option with accessibility and comfort for a pleasant stay. It's near Society Of Disabled Persons Penang.
5-Star Hotel
Situated on Gurney Drive, this serviced apartment offers spacious accommodations with modern amenities and stunning sea views. Guests can enjoy a swimming pool, a fitness center, and convenient access to nearby attractions, ensuring a comfortable and convenient stay.
Hotel with Outdoor Pool
Located along Gurney Drive, this property features an outdoor infinity pool. It also offers a children's wading pool with slides, making it suitable for families.
Hotel with Panoramic View Pool
Located in George Town, this apartment hotel offers a panoramic view pool. The apartments are well-equipped and offer great comfort.
Hotel near Nightlife Spots
Skyscraper Hotel
Hotel with Infinity Pool
Hotel with Pool Water Slide
Guest Reviews
Ascott Gurney Penang enjoys a highly favorable location that has been widely appreciated by guests. Positioned near the new Gurney recreation park, it offers easy access to the beach, shopping centers like Gurney Plaza and Gurney Paragon and the lively dining options along Gurney Drive. Guests have highlighted the convenience of being within walking distance to these malls and a variety of local eateries, providing both local and international cuisine options.
The hotel's location between Batu Feringgi and George Town makes it easily accessible to various tourist attractions and it is well-connected for those using Grab services. The site is described as strategically located, offering both proximity to the city center and a more tranquil setting compared to busier areas. The nearby waterfront allows for scenic seaside walks, enhancing the stay experience.
Ascott Gurney Penang is also praised for its convenient parking facilities, making it easier for guests to explore Penang by car. Aside from the advantageous location, guests enjoyed the hotel's modern amenities, cleanliness and spacious rooms, often with stunning ocean views. The presence of a nearby mall, Gurney Walk, featuring cafés, restaurants and retails stores, adds to the convenience and appeal of the location.
In summary, the hotel's prime, central yet calm location, coupled with its excellent amenities and accessibility, makes Ascott Gurney Penang a highly recommended stay for both leisure and business travelers seeking to explore Penang comfortably.
The breakfast experience at Ascott Gurney Penang offers a variety of mixed reviews from its guests. Many appreciated the good selection and noted the buffet as excellent with a combination of Asian and Western alternatives. Guests consistently described the breakfast as great, delicious and marvelous, praising the fresh Italian coffee and friendly, hardworking staff.
However, several areas for improvement were highlighted. Some guests found the variety lacking and desired more options, especially for desserts and vegetarian dishes. There were also mentions of the buffet quality needing enhancement with some food items running out or being served cold. Particular dissatisfaction was noted regarding options suitable for Middle Eastern and Arab guests with calls for more international or continental choices.
Space constraints and crowding during breakfast were noted and while some found the quality good, others found it average or slightly below expectations. Despite the contrasting opinions, guests largely seem pleased with the breakfast, recognizing its overall good quality and variety but suggesting room for diversification and better accommodation of specific dietary needs.
Nestled within an area bustling with diverse culinary options, Ascott Gurney Penang provides its guests with a dining experience that receives mixed reviews. The dinner menu, while praised for its good quality and taste, particularly highlights nachos with homemade guacamole, jalapenos and cheese as standout items. Nonetheless, the selection is noted to be quite limited, especially for vegetarians, which might leave some guests wanting more variety.
The hotel's location offsets these limitations with plenty of nearby restaurants and shops conveniently positioned in the adjacent building, offering a wide array of dining choices. While lunch at the hotel is well-priced and flavorful and the ambiance is appreciated, dinner service sometimes falls short due to understaffing. The restaurant staff and kitchen also handle room service orders, which could impact the efficiency of the dining experience in-house. Despite this, for those seeking easy access to a broader culinary scene, Ascott Gurney Penang's dining is complemented well by its convenient location.
Ascott Gurney Penang boasts a range of spacious and clean rooms that are praised for their size and modern design. Guests frequently mention the large, comfortable beds and the abundance of amenities, including kitchenettes and walk-in wardrobes. Many rooms offer stunning sea views and are well-equipped with beautiful, modern furnishings. The rooms' cleanliness and maintenance are consistently highlighted, providing a pleasant and comfortable stay. Though there are minor issues with bathroom drainage in some reviews, the overall impression is highly positive. The hotel's large infinity pool and additional facilities contribute to a relaxing and value-for-money experience.
Ascott Gurney Penang garners a mix of opinions about its beds, though the majority of feedback leans positive. Guests frequently mention the comfort of the beds, describing them as very comfortable, comfy and featuring plush beds and pillows. There are consistent mentions of large, extra-large and king-size beds enhancing the overall comfort. Many highlight the clean and comfortable beddings with positive remarks on the quality of the bedding and the spacious, clean rooms that add to the cozy atmosphere.
However, a few comments note that some beds were hard or not very comfortable, suggesting that the bed quality might vary between rooms. Some guests found the mattresses too hard or the pillows too soft, indicating that while many found the comfort satisfactory, there could be areas for improvement.
Overall, the beds at Ascott Gurney Penang are mostly praised for their comfort and size, contributing to a pleasant stay for many guests.
The Ascott Gurney Penang consistently impresses guests with its high standards of cleanliness. Many reviewers highlight the hotel as very clean with spotless and well-maintained rooms and facilities. The clean and modern design of the hotel, along with the spacious rooms, adds to its appeal. The cleanliness of the bathrooms, pools and lobby washrooms receives commendations, making the accommodations feel luxurious and comfortable.
The warm and efficient housekeeping staff further enhance the experience, ensuring rooms are tidied regularly and maintained in pristine condition. Despite a few isolated comments about dust and cleanliness issues, the overall feedback remains overwhelmingly positive.
Guests appreciate the spacious and tidy rooms, luxurious bathrooms and great maintenance of the entire property. The hotel’s ambiance and cleanliness receive frequent praise, making it a highly recommended choice for travelers seeking a clean and comfortable stay. The clean and well-kept facilities, combined with friendly service, create a welcoming atmosphere that many guests seem eager to return to.
Ascott Gurney Penang is consistently praised for its exemplary staff and exceptional service. Guests highlight the warm and welcoming demeanor of the front office with many recounting friendly and accommodating interactions from the moment they check in. The reception staff are particularly noted for their efficiency, professionalism and attentiveness, ensuring a seamless experience for visitors. Room service also receives positive feedback for its promptness and attentiveness.
Guests can expect courteous and well-mannered staff who go above and beyond to ensure a pleasant stay. For instance, the staff's quick response to lost items and their proactive approach to solving issues stand out as testament to their commitment to excellent customer service. Specific staff members like Winnie Lim, Peggy and Ryan receive individual accolades for their professionalism and exceptional service.
However, there are occasional mentions of staff needing more training on courtesy with a few instances where guest expectations were not met. Despite these outliers, the overwhelming sentiment is one of satisfaction and commendation for the staff's friendliness, helpfulness and professionalism. This consistent level of service adds significant value to the overall guest experience at Ascott Gurney Penang.
Ascott Gurney Penang offers strong and consistent WiFi with very good speed, commonly praised alongside its modern facilities. However, some guests have experienced issues with the WiFi not working, including poor room WiFi and instances where the service was unavailable until the next day. Despite these occasional problems, many reviews highlight the good quality of the WiFi when it is functioning properly.
Ascott Gurney Penang offers an excellent selection of swimming pools that cater to both adults and children. The main highlight is the infinity pool located on the seventh floor, providing stunning views of the sea and beach and promising an enjoyable experience for all visitors. Families particularly appreciate the dedicated children's pool area, complete with a water slide, which makes it a hit among kids. The overall layout with both adult and kiddie pools, ensures that guests of all ages have a great time.
Many reviews emphasize the cleanliness and maintenance of the pools, adding to the pleasant experience. Guests also enjoy the poolside bar, which efficiently complements the pool area, making it a lovely spot for relaxation. Though a few guests noted availability issues with towels and occasional cleanliness problems in certain pools, these drawbacks are overshadowed by the overall positive feedback.
The rooftop pool, in particular, is frequently praised for its relaxing ambiance and impressive view, making it a firm favorite. The onsite gym is also well-received, often mentioned alongside the pool as part of the excellent facilities provided by the hotel. Overall, the pool facilities at Ascott Gurney Penang are widely regarded as a major asset, contributing significantly to a delightful stay.
Ascott Gurney Penang is frequently praised for its five-star rating and for living up to high expectations. Guests describe the hotel as beautiful with a modern and stylish decor that complements the impressive sea views. Rooms are noted for being spacious, clean and well-maintained with amenities that justify the stay at such a luxurious establishment.
The hotel is highlighted as a great choice in George Town, providing an outstanding and authentic five-star experience. Many reviews affirm that it matches the standards of a true international five-star hotel chain, making it the preferred choice for discerning travelers. Despite a few remarks that the hotel could improve to fully meet five-star standards, the majority of feedback celebrates the exceptional quality and service offered by Ascott Gurney Penang.
Ascott Gurney Penang generally stands out for its accessibility features. The hotel is accessible via lift and escalator, providing a seamless experience for guests with disabilities. The facilities, including a gym room, yoga room, kids' playroom, outdoor playground and pingpong table are all accessible, making it convenient for everyone to enjoy. Additionally, there is an accessible 24-hour convenience store on-site.
The city center is easily reachable by Grab, enhancing mobility for guests. Free accessible parking is available for overnight stays, although the parking design is slightly unusual and the carpark can be small. While there is no valet service, the helpful cleaners contribute positively to the overall accessibility experience. However, the single check-in counter can sometimes lead to prolonged waiting times. Despite these minor inconveniences, Ascott Gurney Penang provides a comfortable and accessible stay with amenities catering to both adults and children.
The infinity pool at Ascott Gurney Penang is a standout feature frequently praised by guests. Positioned on the seventh floor, it offers a magnificent view, making it an ideal spot for relaxation. This large, 23-meter lap pool is perfect for both leisure and doing laps. The pool's beautiful and lovely design, combined with its marvelous setting, enhances the overall experience. Guests have highlighted the pool's aesthetic appeal and the serene atmosphere. Overall, the infinity pool effectively complements the hotel's offerings, ensuring a memorable stay for visitors.
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Location
The hotel's location between Batu Feringgi and George Town makes it easily accessible to various tourist attractions and it is well-connected for those using Grab services. The site is described as strategically located, offering both proximity to the city center and a more tranquil setting compared to busier areas. The nearby waterfront allows for scenic seaside walks, enhancing the stay experience.
Ascott Gurney Penang is also praised for its convenient parking facilities, making it easier for guests to explore Penang by car. Aside from the advantageous location, guests enjoyed the hotel's modern amenities, cleanliness and spacious rooms, often with stunning ocean views. The presence of a nearby mall, Gurney Walk, featuring cafés, restaurants and retails stores, adds to the convenience and appeal of the location.
In summary, the hotel's prime, central yet calm location, coupled with its excellent amenities and accessibility, makes Ascott Gurney Penang a highly recommended stay for both leisure and business travelers seeking to explore Penang comfortably.
Breakfast
However, several areas for improvement were highlighted. Some guests found the variety lacking and desired more options, especially for desserts and vegetarian dishes. There were also mentions of the buffet quality needing enhancement with some food items running out or being served cold. Particular dissatisfaction was noted regarding options suitable for Middle Eastern and Arab guests with calls for more international or continental choices.
Space constraints and crowding during breakfast were noted and while some found the quality good, others found it average or slightly below expectations. Despite the contrasting opinions, guests largely seem pleased with the breakfast, recognizing its overall good quality and variety but suggesting room for diversification and better accommodation of specific dietary needs.
Dinner
The hotel's location offsets these limitations with plenty of nearby restaurants and shops conveniently positioned in the adjacent building, offering a wide array of dining choices. While lunch at the hotel is well-priced and flavorful and the ambiance is appreciated, dinner service sometimes falls short due to understaffing. The restaurant staff and kitchen also handle room service orders, which could impact the efficiency of the dining experience in-house. Despite this, for those seeking easy access to a broader culinary scene, Ascott Gurney Penang's dining is complemented well by its convenient location.
Rooms
Beds
However, a few comments note that some beds were hard or not very comfortable, suggesting that the bed quality might vary between rooms. Some guests found the mattresses too hard or the pillows too soft, indicating that while many found the comfort satisfactory, there could be areas for improvement.
Overall, the beds at Ascott Gurney Penang are mostly praised for their comfort and size, contributing to a pleasant stay for many guests.
Cleanliness
The warm and efficient housekeeping staff further enhance the experience, ensuring rooms are tidied regularly and maintained in pristine condition. Despite a few isolated comments about dust and cleanliness issues, the overall feedback remains overwhelmingly positive.
Guests appreciate the spacious and tidy rooms, luxurious bathrooms and great maintenance of the entire property. The hotel’s ambiance and cleanliness receive frequent praise, making it a highly recommended choice for travelers seeking a clean and comfortable stay. The clean and well-kept facilities, combined with friendly service, create a welcoming atmosphere that many guests seem eager to return to.
Staff
Guests can expect courteous and well-mannered staff who go above and beyond to ensure a pleasant stay. For instance, the staff's quick response to lost items and their proactive approach to solving issues stand out as testament to their commitment to excellent customer service. Specific staff members like Winnie Lim, Peggy and Ryan receive individual accolades for their professionalism and exceptional service.
However, there are occasional mentions of staff needing more training on courtesy with a few instances where guest expectations were not met. Despite these outliers, the overwhelming sentiment is one of satisfaction and commendation for the staff's friendliness, helpfulness and professionalism. This consistent level of service adds significant value to the overall guest experience at Ascott Gurney Penang.
Wi-Fi
Pool
Many reviews emphasize the cleanliness and maintenance of the pools, adding to the pleasant experience. Guests also enjoy the poolside bar, which efficiently complements the pool area, making it a lovely spot for relaxation. Though a few guests noted availability issues with towels and occasional cleanliness problems in certain pools, these drawbacks are overshadowed by the overall positive feedback.
The rooftop pool, in particular, is frequently praised for its relaxing ambiance and impressive view, making it a firm favorite. The onsite gym is also well-received, often mentioned alongside the pool as part of the excellent facilities provided by the hotel. Overall, the pool facilities at Ascott Gurney Penang are widely regarded as a major asset, contributing significantly to a delightful stay.
5 Star
The hotel is highlighted as a great choice in George Town, providing an outstanding and authentic five-star experience. Many reviews affirm that it matches the standards of a true international five-star hotel chain, making it the preferred choice for discerning travelers. Despite a few remarks that the hotel could improve to fully meet five-star standards, the majority of feedback celebrates the exceptional quality and service offered by Ascott Gurney Penang.
Accessible
The city center is easily reachable by Grab, enhancing mobility for guests. Free accessible parking is available for overnight stays, although the parking design is slightly unusual and the carpark can be small. While there is no valet service, the helpful cleaners contribute positively to the overall accessibility experience. However, the single check-in counter can sometimes lead to prolonged waiting times. Despite these minor inconveniences, Ascott Gurney Penang provides a comfortable and accessible stay with amenities catering to both adults and children.
Infinity Pool
Yes, Ascott Gurney Penang has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Pool Water Slide, Outdoor Pool.
No, a spa isn't available at Ascott Gurney Penang.
Yes, Ascott Gurney Penang welcomes dogs.
No, parking facilities aren't available at Ascott Gurney Penang.
No, Ascott Gurney Penang doesn't have a gym.
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