Berjaya Penang Hotel
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Summary of reviewsBerjaya Penang Hotel stands out primarily for its strategic location, receiving high praise for being centrally placed in Penang, near essential amenities like Gurney Plaza and Penang Adventist Hospital. This makes the hotel convenient for both leisure and business travelers, as well as medical tourists and shoppers. The quiet neighborhood, proximity to public transport and nearby eateries enhance its appeal further, providing easy access to major attractions and the town center.
The breakfast service at the hotel receives generally positive feedback, appreciated for its variety and affordability. The diverse menu, which includes vegetarian options, caters to different tastes and is considered a good start to the day. However, some guests noted areas for improvement, such as the consistency and need for more non-vegetarian choices.
Rooms at Berjaya Penang Hotel offer a mixed experience. Family rooms and suites are highlighted for their spaciousness and comfort, making them ideal for larger groups. Some rooms have modern refurbishments and good views. However, standard rooms can be small and in need of renovation with occasional issues like outdated decor and malfunctioning facilities. Cleanliness is generally acceptable, but there are calls for more meticulous housekeeping and upgrades.
Cleanliness throughout the hotel receives mixed reviews. While many areas, including some rooms and bathrooms, are well-maintained, problems like dust, stained linens and unclean communal areas, including the pool, suggest a need for better maintenance. Despite these issues, many guests find the basic level of cleanliness satisfactory.
The staff at Berjaya Penang Hotel is frequently praised for their friendliness, helpfulness and welcoming nature. From the front desk to housekeeping, the team is noted for their polite and attentive service, significantly contributing to a comfortable stay. A few comments suggest the need for more professionalism at the reception, but overall, the staff's exceptional hospitality is a strong point.
Wifi service is another area with mixed feedback. While some guests find it fast and reliable, others report issues with stability and speed, particularly in certain rooms. Despite these concerns, there are areas where the internet service meets visitor needs effectively.
The pool receives a mix of praise and criticism. While some guests enjoy the pool's ambiance and scenic views, issues like cleanliness, safety and overcrowding need addressing. The availability of towels and maintenance during peak times could be improved.
Parking at the hotel is generally seen as convenient and secure, but the limited spaces and the need for frequent validation at reception can be drawbacks. Some guests also mention the parking area's cleanliness and the need for better management.
For families, the hotel offers spacious and cozy family rooms, which are praised for being ideal for vacations with children. The comfortable beds also receive positive feedback for their size and overall comfort, although some guests report cleanliness and maintenance issues with the bedding.
Regarding its four-star classification, the hotel has received mixed opinions. Some guests feel that the facilities and decor do not meet the expectations of a four-star establishment, suggesting it aligns more closely with a two or three-star rating. Despite this, the hotel is considered good value for money, particularly with promotional rates that include breakfast.
Overall, Berjaya Penang Hotel offers a convenient location, friendly staff and suitable amenities for families, though there are areas where improvements in maintenance and modernization are necessary to meet certain guests' expectations fully.
Categories
The breakfast service at the hotel receives generally positive feedback, appreciated for its variety and affordability. The diverse menu, which includes vegetarian options, caters to different tastes and is considered a good start to the day. However, some guests noted areas for improvement, such as the consistency and need for more non-vegetarian choices.
Rooms at Berjaya Penang Hotel offer a mixed experience. Family rooms and suites are highlighted for their spaciousness and comfort, making them ideal for larger groups. Some rooms have modern refurbishments and good views. However, standard rooms can be small and in need of renovation with occasional issues like outdated decor and malfunctioning facilities. Cleanliness is generally acceptable, but there are calls for more meticulous housekeeping and upgrades.
Cleanliness throughout the hotel receives mixed reviews. While many areas, including some rooms and bathrooms, are well-maintained, problems like dust, stained linens and unclean communal areas, including the pool, suggest a need for better maintenance. Despite these issues, many guests find the basic level of cleanliness satisfactory.
The staff at Berjaya Penang Hotel is frequently praised for their friendliness, helpfulness and welcoming nature. From the front desk to housekeeping, the team is noted for their polite and attentive service, significantly contributing to a comfortable stay. A few comments suggest the need for more professionalism at the reception, but overall, the staff's exceptional hospitality is a strong point.
Wifi service is another area with mixed feedback. While some guests find it fast and reliable, others report issues with stability and speed, particularly in certain rooms. Despite these concerns, there are areas where the internet service meets visitor needs effectively.
The pool receives a mix of praise and criticism. While some guests enjoy the pool's ambiance and scenic views, issues like cleanliness, safety and overcrowding need addressing. The availability of towels and maintenance during peak times could be improved.
Parking at the hotel is generally seen as convenient and secure, but the limited spaces and the need for frequent validation at reception can be drawbacks. Some guests also mention the parking area's cleanliness and the need for better management.
For families, the hotel offers spacious and cozy family rooms, which are praised for being ideal for vacations with children. The comfortable beds also receive positive feedback for their size and overall comfort, although some guests report cleanliness and maintenance issues with the bedding.
Regarding its four-star classification, the hotel has received mixed opinions. Some guests feel that the facilities and decor do not meet the expectations of a four-star establishment, suggesting it aligns more closely with a two or three-star rating. Despite this, the hotel is considered good value for money, particularly with promotional rates that include breakfast.
Overall, Berjaya Penang Hotel offers a convenient location, friendly staff and suitable amenities for families, though there are areas where improvements in maintenance and modernization are necessary to meet certain guests' expectations fully.
Hotel near Nightlife Spots
Situated in Georgetown, Berjaya Penang Hotel offers proximity to local dining and entertainment options. It provides a comfortable stay with convenient access to the city's nightlife attractions.
Business Hotel
This hotel features a pillarless Dewan Berjaya Ballroom that can accommodate up to 900 people and can be converted into smaller function rooms. It offers versatile meeting packages with professional services and state-of-the-art facilities.
Hotel with Parking
The hotel provides car parking facilities for its guests. Free parking is available.
Hotel with Gym
Offers a fitness center that is equipped with modern exercise machines. Guests can maintain their fitness routine with ease during their stay.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Berjaya Penang Hotel boasts a strategic location that receives high praise from its guests. Its central placement in Penang makes it convenient for various needs, whether one is visiting for leisure or business. The hotel is praised for being in close proximity to Gurney Plaza, a popular shopping destination and Penang Adventist Hospital, making it an ideal spot for medical tourists and shoppers alike.
Guests appreciate the easy access to town and a plethora of nearby restaurants, enhancing the convenience for food enthusiasts. The quiet neighborhood is another positive point, providing a peaceful retreat while still being close to the bustling town center and major tourist landmarks.
Moreover, the hotel's location is frequently described as ideal and perfect for getting around the island, enabling easy travel to nearby attractions and destinations. Public transport options and local eateries within walking distance add to the hotel's appeal.
Whether traveling for an event, seminar or simply exploring Penang, this hotel’s strategic and convenient location stands out as a major benefit for its guests.
The breakfast at Berjaya Penang Hotel has garnered a mix of opinions, yet many guests found positive aspects worth mentioning. A frequent highlight in the reviews is the good variety and hearty options available, making it an enjoyable and satisfying meal for many. Notable is the diverse breakfast menu that caters to different tastes, including vegetarian-friendly choices due to the Thaipusam Festival, which received appreciation from guests preferring vegetarian options.
Guests noted that the breakfast service was delicious and an excellent value for the cost with some specifically mentioning that the breakfast spread was generous and varied. The positive comments often mention that it was a good start to the day with a selection of different cuisines provided. Others appreciated the affordability and the efficient room service for breakfast.
However, some guests felt there were areas for improvement. There were remarks about the consistency and quality of the offerings with some commenting on the repetitive nature of the breakfast over a multi-day stay and a lack of fresh fruit. Furthermore, a few reviews pointed out that the vegetarian-only options were not universally well-received, especially by those expecting a more varied selection, including meats.
Overall, while there are areas that could benefit from enhancement, particularly in variety and the inclusion of non-vegetarian items, the breakfast service at Berjaya Penang Hotel appears to receive more praise than criticism, especially for its affordability, variety and satisfying nature.
Berjaya Penang Hotel offers a mixed experience when it comes to its rooms. For families and larger groups, the family rooms and suites are noted for being particularly spacious, comfortable and clean with plenty of space to move around and enough room for everyone, providing a cozy environment for a relaxing stay. Many guests appreciated the modern refurbishments in certain rooms, which also boast good views and effective lighting.
However, the size of standard rooms seems to vary with some guests finding them small and cramped, especially for those accustomed to more space. Despite the small size, many rooms are equipped with necessary amenities, though some guests have reported issues such as outdated decor and furniture, a need for renovation and malfunctioning facilities like showers and TVs. The cleanliness of the rooms generally receives positive remarks, although there are occasional complaints about dust or dirt and unpleasant smells.
Some guests felt that the rooms did not offer good value for money, citing the need for upgrades and modernization. The overall comfort of rooms, however, remains largely acceptable with a decent level of cleanliness. The rooms serve their purpose but may leave expectations unmet for those looking for a more contemporary, spacious experience. Despite the mixed reviews, the hotel seems to cater well to families, offering spacious rooms and appropriate furnishings to make their stay comfortable.
Berjaya Penang Hotel has received varied feedback regarding the beds with many guests highlighting their comfort and spaciousness. Terms like "comfortable", "comfy", "really comfortable beds" and "very comfortable" were frequently mentioned, indicating that guests generally found the beds satisfactory for a good night's sleep. Positive notes also mention clean and tidy bedding, soft pillows and additional boosters that add to the overall sleep experience.
Many reviews pointed out the large size of the beds with phrases such as "king size mattress," "wide bed," and "very large bed" creating an impression of spacious comfort. Some guests appreciated the "new mattress" and "good bedding," which contributed to their contentment.
However, it’s important to note that not all reviews were positive. Several guests encountered issues with cleanliness and maintenance, describing beds as "dusty", "itchy and dusty" and "smelly". Observations about "old bedsheets", "stained sheets" and "worn-out bedding" paint a picture of inconsistencies in housekeeping. Complaints about the mattress quality included terms like "very uncomfortable", "not comfortable", "curved mattress" and one remarked that the mattress springs felt out of order or worn out.
Despite these scattered negatives, the general hint of comfort and space provides a relatively good sleep environment for many guests at Berjaya Penang Hotel, especially when the rooms and furniture meet the mark of cleanliness and upkeep.
Berjaya Penang Hotel receives mixed feedback when it comes to cleanliness. Many guests describe the hotel as clean with certain areas, such as the rooms and bathrooms, being notably well-maintained. Words like "very clean," "clean and comfortable," and "clean and tidy" frequently appear in positive reviews, indicating satisfactory housekeeping efforts.
However, a significant number of reviews highlight areas for improvement. Some guests noted that the rooms, although clean, felt outdated and in need of renovation. Issues such as dust, dirty carpets and stained linens were commonly reported, suggesting that a more diligent approach to housekeeping is necessary. Problems like clogged sinks, mouldy grouting and leaky air conditioning were also mentioned, emphasizing the need for better maintenance and refurbishments.
The swimming pool and certain communal areas did not fare well in terms of cleanliness with several guests stating they were not well-maintained. Additionally, specific details such as lipstick-stained mugs and dirty parking routes detract from the overall impression of the hotel's cleanliness.
In summary, while many guests appreciate the basic level of cleanliness and comfort at Berjaya Penang Hotel, there is a clear call for improvements in maintenance, renovation and more meticulous housekeeping.
At Berjaya Penang Hotel, guests consistently praise the friendly, helpful and welcoming nature of its staff. From the front office to housekeeping and the dining team, the service is highlighted as warm and accommodating. Guests mention staff members going the extra mile, such as a thoughtful gesture of giving a child a complimentary breakfast. The bell staff, especially individuals like Nantha, have been noted for their super friendly and helpful demeanor. These positive attributes extend to the cleanliness and responsiveness of the staff with many remarking on the polite and attentive service provided.
However, it's worth noting that there are a few mentions of the staff needing to be more polite and professional, particularly at the reception. Despite these isolated comments, the majority of guest experiences reflect a high level of satisfaction with the enthusiastic and obliging nature of the hotel’s team.
Overall, the staff's exceptional hospitality significantly contributes to a comfortable stay, creating a welcoming atmosphere from check-in to check-out.
The wifi experience at Berjaya Penang Hotel receives mixed reviews. Several guests appreciate the decent and fast wifi service, particularly highlighted by the term "wifi laju." However, there are notable concerns about the stability and speed with some guests describing the wifi as slow or even comparing it to the speed of snails. A few reviews also mention the lack of wifi connectivity in certain rooms and describe the connection as extremely weak or poor. Despite these issues, the hotel offers pockets of strong internet service that meet the needs of some visitors.
The pool at Berjaya Penang Hotel receives a mix of feedback from guests, reflecting both positive and negative impressions. Some guests find the pool to be a highlight of their stay with descriptions of it being nice and great, contributing to enjoyable experiences. Despite the pool being considered medium-sized or large by some, other guests feel it is a bit small.
Issues raised include the pool not being clean with some guests specifically pointing out that the water can be dirty and the facilities can be unsafe. Additionally, the limited availability of towels at the poolside counter and occasional overcrowding with local tourists has been noted. The pool operates from 9am to 8pm and features a children’s area which is not too deep, making it suitable for younger guests.
Overall, while the pool is appreciated by many for its pleasant ambiance and scenic views, improvements in cleanliness and maintenance are needed to enhance guest satisfaction.
Berjaya Penang Hotel offers several parking options, including basement parking and free parking, which many guests find convenient and sufficient. The parking is described as easy and safe with a locked parking area ensuring added security. Ground floor parking is also available and often accessible without much hassle.
However, there are some drawbacks. The parking operates on a first-come, first-serve basis, which can sometimes lead to a congested parking situation. The limited number of parking spaces means guests occasionally have to find alternative parking spots, sometimes in nearby buildings, which may not feel as secure. The car park can also be cramped and narrow and parking management could be improved.
Additionally, parking validation is required at the reception every time guests want to leave, which can be inconvenient. If the hotel parking is full, guests may need to use mall parking, which incurs a fee of RM4 per entry. Some guests have noted that the parking area can be dirty and the parking situation might not be adequately explained at check-in. Despite these issues, those who manage to secure a spot generally find the experience satisfactory.
Berjaya Penang Hotel evidently caters well to families, offering a range of family rooms that have received positive feedback. Many reviews highlight that the family rooms are spacious, cozy and comfortable, making them ideal for family stays. Guests appreciate the accommodation, noting that the family rooms are great for family vacations and that children particularly enjoy features like the bathtub. The hotel is described as being suitable for family visits, ensuring a comfortable experience when traveling with the whole family. Overall, the family-friendly amenities and room features make it a good choice for those planning to stay with kids.
Berjaya Penang Hotel has received mixed reviews regarding its four-star rating with some guests questioning the hotel's classification. The facilities and decor have been described as dated and in need of renovation, suggesting that the hotel's standards may align more closely with a two or three-star establishment rather than four stars. Despite these observations, some guests have found the hotel to offer good value for money, particularly when taking advantage of promotional rates that include breakfast. While it may not meet the expectations of some travelers seeking glamorous accommodations, those looking for budget-friendly options might find it satisfactory.
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Location
Guests appreciate the easy access to town and a plethora of nearby restaurants, enhancing the convenience for food enthusiasts. The quiet neighborhood is another positive point, providing a peaceful retreat while still being close to the bustling town center and major tourist landmarks.
Moreover, the hotel's location is frequently described as ideal and perfect for getting around the island, enabling easy travel to nearby attractions and destinations. Public transport options and local eateries within walking distance add to the hotel's appeal.
Whether traveling for an event, seminar or simply exploring Penang, this hotel’s strategic and convenient location stands out as a major benefit for its guests.
Breakfast
Guests noted that the breakfast service was delicious and an excellent value for the cost with some specifically mentioning that the breakfast spread was generous and varied. The positive comments often mention that it was a good start to the day with a selection of different cuisines provided. Others appreciated the affordability and the efficient room service for breakfast.
However, some guests felt there were areas for improvement. There were remarks about the consistency and quality of the offerings with some commenting on the repetitive nature of the breakfast over a multi-day stay and a lack of fresh fruit. Furthermore, a few reviews pointed out that the vegetarian-only options were not universally well-received, especially by those expecting a more varied selection, including meats.
Overall, while there are areas that could benefit from enhancement, particularly in variety and the inclusion of non-vegetarian items, the breakfast service at Berjaya Penang Hotel appears to receive more praise than criticism, especially for its affordability, variety and satisfying nature.
Rooms
However, the size of standard rooms seems to vary with some guests finding them small and cramped, especially for those accustomed to more space. Despite the small size, many rooms are equipped with necessary amenities, though some guests have reported issues such as outdated decor and furniture, a need for renovation and malfunctioning facilities like showers and TVs. The cleanliness of the rooms generally receives positive remarks, although there are occasional complaints about dust or dirt and unpleasant smells.
Some guests felt that the rooms did not offer good value for money, citing the need for upgrades and modernization. The overall comfort of rooms, however, remains largely acceptable with a decent level of cleanliness. The rooms serve their purpose but may leave expectations unmet for those looking for a more contemporary, spacious experience. Despite the mixed reviews, the hotel seems to cater well to families, offering spacious rooms and appropriate furnishings to make their stay comfortable.
Beds
Many reviews pointed out the large size of the beds with phrases such as "king size mattress," "wide bed," and "very large bed" creating an impression of spacious comfort. Some guests appreciated the "new mattress" and "good bedding," which contributed to their contentment.
However, it’s important to note that not all reviews were positive. Several guests encountered issues with cleanliness and maintenance, describing beds as "dusty", "itchy and dusty" and "smelly". Observations about "old bedsheets", "stained sheets" and "worn-out bedding" paint a picture of inconsistencies in housekeeping. Complaints about the mattress quality included terms like "very uncomfortable", "not comfortable", "curved mattress" and one remarked that the mattress springs felt out of order or worn out.
Despite these scattered negatives, the general hint of comfort and space provides a relatively good sleep environment for many guests at Berjaya Penang Hotel, especially when the rooms and furniture meet the mark of cleanliness and upkeep.
Cleanliness
However, a significant number of reviews highlight areas for improvement. Some guests noted that the rooms, although clean, felt outdated and in need of renovation. Issues such as dust, dirty carpets and stained linens were commonly reported, suggesting that a more diligent approach to housekeeping is necessary. Problems like clogged sinks, mouldy grouting and leaky air conditioning were also mentioned, emphasizing the need for better maintenance and refurbishments.
The swimming pool and certain communal areas did not fare well in terms of cleanliness with several guests stating they were not well-maintained. Additionally, specific details such as lipstick-stained mugs and dirty parking routes detract from the overall impression of the hotel's cleanliness.
In summary, while many guests appreciate the basic level of cleanliness and comfort at Berjaya Penang Hotel, there is a clear call for improvements in maintenance, renovation and more meticulous housekeeping.
Staff
However, it's worth noting that there are a few mentions of the staff needing to be more polite and professional, particularly at the reception. Despite these isolated comments, the majority of guest experiences reflect a high level of satisfaction with the enthusiastic and obliging nature of the hotel’s team.
Overall, the staff's exceptional hospitality significantly contributes to a comfortable stay, creating a welcoming atmosphere from check-in to check-out.
Wi-Fi
Pool
Issues raised include the pool not being clean with some guests specifically pointing out that the water can be dirty and the facilities can be unsafe. Additionally, the limited availability of towels at the poolside counter and occasional overcrowding with local tourists has been noted. The pool operates from 9am to 8pm and features a children’s area which is not too deep, making it suitable for younger guests.
Overall, while the pool is appreciated by many for its pleasant ambiance and scenic views, improvements in cleanliness and maintenance are needed to enhance guest satisfaction.
Parking
However, there are some drawbacks. The parking operates on a first-come, first-serve basis, which can sometimes lead to a congested parking situation. The limited number of parking spaces means guests occasionally have to find alternative parking spots, sometimes in nearby buildings, which may not feel as secure. The car park can also be cramped and narrow and parking management could be improved.
Additionally, parking validation is required at the reception every time guests want to leave, which can be inconvenient. If the hotel parking is full, guests may need to use mall parking, which incurs a fee of RM4 per entry. Some guests have noted that the parking area can be dirty and the parking situation might not be adequately explained at check-in. Despite these issues, those who manage to secure a spot generally find the experience satisfactory.
Family
4 Star
Yes, Berjaya Penang Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Berjaya Penang Hotel.
No, Berjaya Penang Hotel doesn't allow dogs.
Yes, parking facilities are available at Berjaya Penang Hotel.
Yes, Berjaya Penang Hotel has a gym.
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