Georgetown, 66, Jalan Penang5.421375,100.332475(Show on Map)
8.7
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Cititel Penang is a highly regarded 4-star hotel strategically located in the heart of George Town, Penang, earning accolades for its convenience and accessibility. Situated within walking distance of key attractions like the UNESCO World Heritage area, Little India, and Chinatown, guests enjoy effortless exploration of the city's cultural and culinary landscape. The proximity to a plethora of dining options, shopping centers like Komtar Mall, and popular local sites contributes to its popularity among travelers seeking both leisure and convenience.
The hotel's breakfast experience is widely praised for its variety and quality, with an extensive buffet offering Asian and international dishes that cater to diverse tastes. Positive remarks highlight memorable items such as the egg station and freshly made roti canai. Commendable service from the breakfast staff, notably individuals like Evelyn, amplifies the dining experience, leaving a lasting positive impression despite minor suggestions for more variety from day to day.
Cititel Penang also shines in its dinner offerings, with in-house restaurants like Kopi Tiam and Kirishima receiving commendations for their delicious cuisines and reasonable pricing. Guests appreciate the convenience of dining options both within the hotel and in nearby food outlets, further elevating their culinary journey in Penang.
The rooms at Cititel Penang are consistently noted for their cleanliness, comfort, and spaciousness. Guests enjoy stunning views of the cityscape or sea, complimented by modern furnishings and big comfortable beds, which provide a restful retreat. While a few rooms are mentioned as dated or having minor maintenance issues, the overall experience remains positive, thanks largely to the friendly and efficient hotel staff.
The hotel's meticulous cleanliness is frequently highlighted, with commendations for well-maintained rooms and common areas, contributing to a welcoming atmosphere. The diligent housekeeping staff ensure rooms are spick and span, enhancing the guest experience with details like a pleasant aroma throughout the property.
Staff at Cititel Penang are frequently described as friendly, helpful, and attentive, with standout service from individuals like Bani at the front desk. Efficient check-in processes and a willingness to accommodate guest needs create a welcoming and memorable stay experience. Despite persistent issues with Wi-Fi connectivity, which some guests find inconsistent for a 4-star establishment, the overall service quality receives high marks.
Renowned for its comfortable beds, Cititel Penang ensures guests enjoy restful sleep with spacious rooms and plush bedding, contributing to an overall pleasant stay. While occasional feedback on mattress firmness is noted, solutions like bed toppers are readily provided to enhance guest comfort.
Overall, Cititel Penang stands out as a recommended accommodation, garnering positive reviews for its value, prime location, exceptional service, and comprehensive amenities, making it an ideal choice for visitors exploring the rich heritage of Penang.
Categories
Sustainability Journey
Cititel Penang incorporates energy-efficient features and environmentally friendly practices in its design. The hotel reinvests at least 10% of its profits into community and sustainability efforts and sources at least 80% of its food locally. It provides biodegradable coffee stirrers and drinking straws, has no plastic coffee stirrers, drinking straws, or soft drink bottles, and uses reusable cups and tableware. The hotel also features double-glazed windows and an electric car charging station.
Nightlife
Located on Penang Road, Cititel Penang is near Upper Penang Road, known for its nightlife. The hotel offers comfortable accommodations and easy access to nearby bars and clubs.
4 Star
Cititel Penang offers a comfortable and convenient stay with its well-equipped rooms and central location. Its good services and facilities make it a suitable option for travelers looking for a reliable and accessible hotel.
Family
Accessible
Room Types
Standard Double RoomThis air-conditioned standard double room opens up to views of the city. It is fitted with a flat-screen satellite TV, minibar and a desk. The en suite bathroom includes shower facilities and free toiletries.
Superior King Located on higher floors, this air-conditioned superior double room opens up to views of the city or the sea. It is fitted with a flat-screen satellite TV, minibar and a desk. The en suite bathroom includes shower facilities and free toiletries.
Deluxe King Located on levels 12 to 19, this air-conditioned deluxe double room opens up to views of the city and the sea. It is fitted with a flat-screen satellite TV, sofa and a desk. The en suite bathroom includes shower facilities and free toiletries. Ironing facilities are available.
Deluxe Twin RoomLocated on levels 12 to 19, this air-conditioned deluxe twin room opens up to views of the city and the sea. It is fitted with a flat-screen satellite TV, sofa and a desk. The en suite bathroom includes shower facilities and free toiletries. Ironing facilities are available.
Standard Twin RoomThis air-conditioned standard twin room opens up to views of the city. It is fitted with a flat-screen satellite TV, minibar and a desk. The en suite bathroom includes shower facilities and free toiletries.
Superior TwinLocated on higher floors, this air-conditioned superior twin room opens up to views of the city or the sea. It is fitted with a flat-screen satellite TV, minibar and a desk. The en suite bathroom includes shower facilities and free toiletries.
Guest Reviews
8.7
Very Good
Review Summaries
Location
Cititel Penang boasts a superbly convenient location in the heart of George Town, offering guests easy access to a plethora of attractions and a vibrant array of dining options. Centrally positioned, the hotel provides ideal proximity to the historic old town and must-visit sites such as the UNESCO World Heritage area, Little India, and Chinatown. Guests appreciate the short walking distances to popular eateries, iconic streets like Campbell Lane, and places of interest such as Chowrasta Market.
This strategic location enables travelers to explore the city's cultural and culinary highlights effortlessly, with many attractions and food outlets available on foot. Additionally, the hotel’s advantageous position allows for quick transit connections and easy access to shopping centers like the Komtar Mall, making it an excellent choice for city travelers.
The locality of Cititel Penang is complemented by the friendly, accommodating staff, adding to the comfort and convenience of the stay. Whether it’s the stunning views of the cityscape from the rooms or the nearby coastal vistas, guests find the overall experience welcoming and satisfying. With its impressive accessibility and central placement, Cititel Penang stands as a comfortable and pragmatic base for exploring the rich heritage of Penang.
Breakfast
At Cititel Penang, the breakfast experience garners a lot of positive attention from guests, drawing praise for its variety and quality. The breakfast buffet is particularly appreciated for offering an extensive array of both Asian and international dishes, catering to diverse palates. Guests highlight memorable items such as the egg station and the freshly made roti canai, along with an impressive spread that includes Japanese options like chawanmushi and miso soup. Many commend the rich assortment of flavors available, noting the freshness of the food and the vibrant atmosphere of the breakfast café.
The hotel staff, especially Evelyn and her team, receive accolades for their attentive and friendly service, significantly enhancing the dining experience. While some guests feel that the breakfast spreads could vary more from day to day, the overall feedback remains largely positive, with many attendees finding the options both satisfactory and expansive. Despite occasional remarks about the timeliness of the service or specific items not meeting expectations, the breakfast at Cititel Penang is widely regarded as comprehensive, delicious, and an excellent start to the day.
Dinner
Cititel Penang offers a delightful culinary experience for guests looking for diverse dining options. The hotel's proximity to a myriad of eating places makes it convenient for visitors to explore local flavors. Within the hotel, the Kopi Tiam and Kirishima, a Japanese izakaya, receive positive mentions for their delicious cuisine and reasonable prices. Diners appreciate the in-house Chinese and Asian Contemporary restaurants as well, enjoying sumptuous meals without venturing far from their accommodations.
The added convenience of valet services for those dining at the hotel further enhances the dining experience, allowing guests to indulge with ease. For those seeking a taste of local life, the nearby food stall area, Red Garden, situated diagonally across the hotel, offers an atmospheric dining experience with budget-friendly options. Whether dining within the hotel or exploring the nearby culinary offerings, Cititel Penang is a hub for food enthusiasts.
Rooms
Nestled in the heart of George Town, Cititel Penang boasts rooms that consistently receive praise for their cleanliness, comfort, and spaciousness. Offering stunning views of the sea and city, many rooms are a visual treat with modern furnishings that have been thoughtfully updated. Guests particularly appreciate the big, comfortable beds and the overall cozy ambiance. The hotel staff are commended for their friendliness and efficiency, contributing significantly to an enjoyable stay. Central to everything, the hotel's location is ideal for exploring local attractions. However, some rooms are noted to be slightly dated and smaller than expected, with occasional issues such as inefficient air conditioning or minor maintenance needs. Despite these minor setbacks, the overall impression is positive, making Cititel Penang a favored choice for travelers seeking a comfortable and conveniently located stay.
Beds
When staying at Cititel Penang, guests repeatedly remark on the remarkable comfort of the beds, making it a highlight of their stay. The majority of guests enjoy generously sized, comfortable beds, often highlighted by the additional comfort of king-size options and plush pillows, which contribute to a good night's sleep. The spacious rooms paired with these cozy beds provide a relaxing retreat after exploring Penang. Cleanliness and the welcoming nature of the bedding add to the overall pleasant experience. While some guests found the mattresses firm, the responsive hotel staff readily provided solutions like bed toppers to enhance comfort. Despite a few mentions of firmness and isolated issues with pillows, the overall consensus reflects a consistently positive experience with Cititel Penang's bedding.
Cleanliness
Cititel Penang has garnered glowing praise for its impeccable cleanliness, making it an appealing choice for travelers seeking a tidy and comfortable stay. Guests frequently commend the hotel's well-maintained rooms and common areas, often highlighting the spotless condition of both the accommodations and facilities. The housekeeping team is noted for their diligence in keeping the rooms spick and span, with many reviewers appreciating that the spaces are always neat and well-stocked with necessities. The pleasant aroma in the lobby and throughout the property adds to the welcoming atmosphere, contributing to a peaceful and refreshing experience.
Beds are described as very comfortable, with guests often noting the restful sleep they enjoy thanks to comfortable bedding. The hotel’s location is praised for its convenience, and visitors appreciate the strategic positioning and ease of access to various attractions, further enhancing their stay. In addition to its pristine environment, Cititel Penang is also recognized for its friendly and accommodating staff, who contribute positively to the overall experience. With a good price-quality ratio and additional perks like a smoke-free environment, Cititel Penang stands out as a reliable and appealing option for guests looking for a clean and welcoming hotel experience in the heart of the city.
Staff
Cititel Penang consistently shines through its commendable staff, who are frequently described as friendly, helpful, and attentive. From the reception to the breakfast restaurant, guests are welcomed with warm smiles and an accommodating attitude. Standout individuals, such as Bani at the front desk and Evelyn in the breakfast area, are highlighted for their exceptional service. The check-in process is noted for being efficient and quick, setting a positive tone for the stay. Guests appreciate the staff's responsiveness and professionalism, with particular praise for their willingness to go the extra mile, such as allowing late check-outs and promptly attending to requests. The consistent kindness and dedication of the staff create a welcoming atmosphere that enhances the overall experience at the hotel, making it a memorable and enjoyable stay for visitors.
Wi-Fi
Cititel Penang's Wi-Fi service has undergone noticeable improvements, with some guests acknowledging the progress since their last visit. However, the connection remains inconsistent for many, often described as weak or unstable. Users have reported difficulties maintaining a steady connection, and issues seem to arise when attempting to connect multiple devices in one room. The problem extends to various aspects of the property, with no connectivity available in the lobby area. While some commend the connection as good when coupled with a comfortable room, others still find the speed lacking, and the overall reliability underwhelming for a 4-star establishment. Despite the efforts to enhance the Wi-Fi experience, the service continues to be a concern for guests requiring a dependable internet connection during their stay.
4 Star
Cititel Penang stands out as a well-regarded 4-star hotel that exudes traditional prestige. Guests consistently commend its comfortable, well-kept rooms and excellent service, describing the experience as akin to a five-star service at a more affordable price. The hotel's prime location further enhances its appeal, with numerous highly-rated cafes, eateries, and restaurants nearby, making it an ideal choice for both leisure and culinary explorers.
Although the facilities are on the older side, they are maintained with care, which reinforces the hotel’s reputable standing. While some guests point out areas for improvement, such as breakfast offerings and in-room amenities like complimentary flavored water, these details do not overshadow the overall positive experiences. The soundproof rooms ensure privacy and tranquility, adding to the comfort offered by the hotel.
Despite a few critiques related to pricing and expectations, Cititel Penang remains a recommended accommodation, offering good value for money with its reasonable rates for the quality of service and facilities provided. It achieves its four-star status with honors and continues to garner recommendations from satisfied guests.
FAQ
No, Cititel Penang doesn't have any pool.
No, a spa isn't available at Cititel Penang.
No, Cititel Penang doesn't allow dogs.
No, parking facilities aren't available at Cititel Penang.
