National 9 Inn Gillette is well-regarded for its convenient location, situated close to the interstate and a variety of restaurants, making it an ideal spot for travelers and a favorable choice for comfort and value. Guests frequently highlight the ease of check-in and check-out processes, the affordable cost, appealing breakfast options and exceptionally friendly staff.
Breakfast at the inn is a standout feature with many guests praising the breakfast vouchers for the adjacent Lariat Cafe. The food is described as delicious, extensive and freshly prepared, offering a variety of options like eggs, bacon and hash browns. The full-service, sit-down breakfast experience is often deemed the highlight of the guests' stay, significantly enhancing the overall value and enjoyment.
The review of the rooms presents a mixed picture. Many guests appreciate the spaciousness, large beds and amenities like a refrigerator and microwave. Some rooms are noted for their cleanliness and comfort. However, several negative reviews highlight significant cleanliness issues, including filthy carpets, strong cigarette smells and poor bathroom conditions. Maintenance appears to be a recurring problem with calls for better upkeep and updates to ensure a more pleasant experience.
Cleanliness is a major concern with reports of dirty carpets, bathrooms, old sheets and leftover trash detracting from the overall experience. Despite these issues, some guests observed that housekeepers worked hard to manage the challenging conditions and basic toiletries are provided.
The staff consistently receives high praise for their exceptional service, being described as lovely, friendly and attentive. This positive interaction from check-in to check-out significantly contributes to guests' positive experiences with the restaurant staff also receiving commendations for their friendly demeanor and efficient service.
Guests frequently highlight the comfort of the beds, which are clean and well-made, providing a cozy and refreshing sleep experience. Despite some minor concerns about the condition of certain beds, the overall consensus is that the beds are very comfortable.
In summary, while the National 9 Inn Gillette excels in location, breakfast, staff service and bed comfort, there are notable issues with the cleanliness and maintenance of the rooms that need addressing to ensure a consistently pleasant guest experience.