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Summary of reviewsGlen Capri Inn and Suites - Burbank Universal in a peaceful, middle-class neighborhood is highly regarded for its convenient location, offering guests easy access to Universal Studios and local attractions. Visitors appreciate the tranquility, safety, and amenities in the area, along with clean and spacious accommodations and ample parking. The hotel is praised for its friendly staff, emphasizing security and value.
Rooms at Glen Capri Inn and Suites stand out for their spaciousness, comfort, and Hollywood-themed décor. Guests enjoy large king beds, cozy couches, and bright modern bathrooms, some with jacuzzi tubs. Despite occasional complaints about odors and cleanliness issues, the rooms generally receive positive feedback for modern amenities, including mounted TVs and reliable WiFi.
Cleanliness reviews are mixed, with many guests commending the friendly staff and neat atmosphere. The hotel's prime location is appreciated, though some visitors report concerns with cleanliness, including dirty towels and stained bedding. While the modern interior design is noted, housekeeping issues occasionally detract from the experience.
The hotel's staff is often lauded for their friendliness and professionalism. Cordial, attentive service, particularly from personnel like Samir and Mariam, who are recognized for their exceptional customer service skills, leaves a lasting impression. Though some administration errors and isolated incidents are mentioned, the overall consensus reflects a welcoming and accommodating environment provided by the staff.
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