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Summary of reviewsThe Ramada by Wyndham Sofia City Center offers a highly convenient location near central transport hubs, making it easy for guests to access public transportation and the Sofia Airport. Its proximity to the city center—within walking distance—adds value without sacrificing a quieter environment. Guests appreciate the overall value for money, especially the complimentary access to the spa with a pool, sauna and gym.
Breakfast receives high marks for its variety and quality. The buffet caters to a wide range of tastes with local Bulgarian dishes, fresh fruits, vegetables and pastries, ensuring a good start to the day. The dining experience at dinner also receives positive remarks, particularly for the flavorful cuisine available throughout the day. Both the restaurant and the lobby bar offer tasty and satisfying options, although some guests note the dinner menu could benefit from more variety.
The rooms are spacious and generally clean, featuring comfortable beds and modern amenities like electric kettles and irons. However, maintenance issues such as outdated furniture, poor soundproofing and occasional cleanliness concerns are noted. Despite these drawbacks, the location's convenience and facilities like large parking lots add to the appeal.
Cleanliness varies with common areas generally well-maintained but some discrepancies in room upkeep, including dusty furniture and mold in bathrooms. Higher floors tend to fare better in terms of cleanliness.
The staff are often described as friendly, professional and accommodating. Guests praise their helpfulness and good customer service, although there are occasional reports of inconsistent service, particularly in the reception and housekeeping departments.
WiFi quality is inconsistent; some guests enjoy strong and fast connections, while others experience weak and unstable signals.
The hotel's spa is a significant highlight with excellent amenities and professional services, including impressive massage treatments and saunas. The gym also receives positive feedback for being well-equipped and spacious, further enhancing the overall stay.
The pool area is clean, large and praised for its pleasant atmosphere, despite minor crowding and occasional maintenance issues. The parking facilities are convenient, though they come with a notable fee that some guests find expensive.
The beds receive mixed reviews with some guests finding them comfortable while others mention they are too hard or worn out.
Overall, the Ramada by Wyndham Sofia City Center offers a blend of convenience, comfort and amenities, making it a strong choice for travelers, albeit with some areas that could benefit from improvement.
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