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Summary of reviewsGrot Hotel, located in the heart of Malbork, offers a prime location for travelers wanting to explore the city's historic and cultural treasures, including the renowned Malbork Castle. Guests appreciate the convenience of being within walking distance of major attractions, shops, restaurants and transport connections, despite occasional noise from the bustling surroundings.
The breakfast experience at Grot Hotel receives high praise for its quality, variety and taste. Guests frequently highlight the fresh and delicious offerings, including a large selection of cheeses, cold cuts and hearty items like scrambled eggs with onions. Despite some mentions of the breakfast being modest, it is generally regarded as abundant and satisfying, complemented by excellent service from the attentive staff.
The hotel's restaurant also earns accolades for its dinner options with many guests commending the tasty, fresh dishes and reasonable prices. While a few diners had less satisfactory experiences, the overall sentiment is positive, making dining at the Grot Hotel a favorable aspect of the stay.
Rooms at the Grot Hotel present a mixed experience. Many guests appreciate the spaciousness, cleanliness and convenience of amenities such as daily replenished mineral water, refrigerators and rented kettles. However, the rooms are often described as outdated with worn furnishings and a need for renovation. Issues like small windows, lack of air conditioning and occasional cleanliness lapses in bathrooms detract from the overall experience.
Cleanliness at Grot Hotel is another area with mixed reviews. While some guests find the hotel clean and tidy, others report issues such as dirty bathrooms and worn-out decor. The contrast in cleanliness standards suggests a need for more consistent cleaning protocols and a refresh of the hotel's interior.
The staff at Grot Hotel consistently receive high praise for their friendliness, helpfulness and professionalism. Guests frequently highlight the team's dedication to providing excellent service, contributing significantly to the hotel's favorable reputation.
Parking facilities at the hotel are appreciated for their convenience and security, especially the locked garage for motorcycles and the accessible underground parking via an elevator. However, the tight and narrow underground spaces can be challenging to navigate, particularly for larger vehicles.
The comfort of the beds at Grot Hotel elicits mixed feedback. While many guests commend the large and comfortable beds, others note issues with hard or overly soft mattresses, torn upholstery and small sheets. Despite these concerns, the sleeping experience is generally positive but could benefit from some updates.
In summary, Grot Hotel offers a superbly located base in Malbork with generally positive reviews for its breakfast, dinner and staff service. While there are areas in need of improvement, particularly regarding room decor and cleanliness, the hotel's key strengths lie in its convenient location and the friendly, helpful nature of its staff.
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