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Summary of reviewsHoliday Inn - Harare by IHG, emerges as a highly favorable choice for travelers, particularly noted for its strategic location within Harare. Situated in the heart of the city, it offers easy access to various key attractions, such as the National Gallery of Art and an array of local restaurants, while maintaining a serene and secure environment away from the city's hustle and bustle. The convenience of available taxis further enhances the location's appeal.
The hotel's breakfast experience consistently impresses guests with many praising the extensive and diverse selection of both fruit and hot food options available from the buffet. The breakfast team receives frequent commendations for their excellent service, contributing to a satisfying start to guests' days.
Dinner reviews are more mixed with positive notes on the variety of vegetarian options and well-organized buffets. Some guests praised the dinner service and quality, while others felt the food did not meet expectations, particularly critiquing specific dishes like ribs. Additionally, the cost and portion sizes were points of contention for some.
Guests often highlight the spacious and comfortable rooms, appreciated for their cleanliness and cozy bedding. However, some rooms show signs of age with issues such as outdated lighting, a smell of smoke and the need for bathroom maintenance being mentioned. Despite these downsides, the overall reception of the rooms is positive with efficient room service enhancing the experience.
Cleanliness is a standout feature of Holiday Inn - Harare with guests frequently noting the immaculate condition of the rooms and facilities. Super clean bedding and well-maintained surroundings contribute significantly to the positive reviews.
The staff at Holiday Inn - Harare are consistently praised for their friendliness, professionalism and helpfulness. The reception staff, in particular, are noted for their welcoming and courteous service. While there are rare mentions of less positive interactions, the general sentiment underscores the staff's role in significantly enhancing the guest experience.
The comfort and cleanliness of the beds receive high praise with guests consistently describing them as comfortable and well-maintained. Although there were occasional mix-ups with bed types, the overall feedback highlights the bedding as a strong positive aspect of the stay.
Overall, Holiday Inn - Harare by IHG, offers a welcoming and convenient base for visitors with commendable staff, good cleanliness, comfortable beds and a prime location. Despite a few areas needing improvement, particularly regarding dinner quality and room updates, the hotel provides good value for money and a favorable environment for both leisure and business travelers.
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