The Best Inn & Suites is highly regarded for its convenient and accessible location, making it a favored choice for travelers attending events at the Tinley convention center or those commuting via the nearby highway. Its proximity to downtown Chicago and various restaurants further enhances the guest experience. The professionalism and helpfulness of the staff significantly contribute to a comfortable stay, offering a level of service that adds warmth to the hotel's clean and competitively-priced environment.
While the breakfast experience offers fresh and tasty options for some, there are mixed reviews regarding its variety and availability, particularly on weekends. Nevertheless, the free parking is seen as a valued addition for guests.
Room experiences are generally comfortable, featuring a beautiful and cozy layout with new laminate flooring. The large beds are appreciated for their comfort, providing a restful environment. Despite this, the rooms face challenges with humidity, cleanliness, and maintenance, revealing areas needing improvement. The presence of mold, outdated bedding, and inadequate basic amenities highlight a need for better housekeeping and upkeep of facilities.
Cleanliness in some areas, notably bathrooms and flooring, receives praise, though issues such as dirt on floors and soap scum in showers indicate inconsistency. The attentive and accommodating staff are acknowledged for enhancing the overall experience despite these challenges.
Although the staff at The Best Inn & Suites generally receive overwhelmingly positive feedback for their friendliness and professionalism, enhancing the guest experience through efficient and courteous service, consistency remains an area for improvement. Overall, the hotel provides a promising experience but could benefit from addressing maintenance and service issues to fully meet guest expectations.
Nestled conveniently near Interstate 57, the Quality Inn & Suites Matteson enjoys praise for its prime location, providing easy access to highways and drawing visitors with its proximity to various dining and shopping options, as well as prominent concert venues. Guests frequently appreciate its accessibility and the quiet atmosphere, despite being close to major roadways and the hotel's pet-friendly policy enhances its appeal to many travelers.
Breakfast at the hotel receives mixed reviews. On the positive side, guests note the freshness, cleanliness and complimentary nature of the offerings. Many find the breakfast plentiful and the dining area well-maintained. However, others feel that the selection is limited, lacking variety and hot options and express concerns about inconsistent service and restocking.
The condition of the rooms has garnered varied reactions. Positive reviews commend the spaciousness, comfort and cleanliness of the rooms and beds. Yet, issues such as outdated decor, noticeable cigarette odors and instances of uncleanliness, particularly in bathrooms, detract from the overall experience for some guests. The general consensus indicates a need for improvement in room maintenance and housekeeping services.
Cleanliness is an area where the hotel falls short for numerous guests. Reports of dirty carpets, unpleasant odors and unclean linens and bathrooms are common, although there are some mentions of clean and pleasant stays. The overwhelming sentiment suggests a significant need for enhanced cleaning standards and upkeep throughout the property.
Experiences with the staff are mixed with many guests praising the friendliness and helpfulness of certain staff members, notably Ms. Kim at the front desk, who is frequently highlighted for her exceptional service. However, there are also numerous complaints about unprofessional and unfriendly behavior from some staff, as well as slow check-in processes and concerns about adequate training.
The beds at the hotel also receive mixed feedback. While many guests find them comfortable and praise the good quality pillows, others report issues with cleanliness, such as stains and smells and discomfort from the hardness or lumpiness of the mattresses. When the beds are in good condition, they contribute positively to the guests' overall comfort.
Overall, the Quality Inn & Suites Matteson near I-57 has several commendable aspects, including its location and some positive staff interactions, but it faces significant challenges in terms of cleanliness, breakfast variety and maintaining room standards.
The Spark by Hilton Matteson Chicago I 57 receives generally positive reviews, particularly for its advantageous location and attentive staff. Situated in a quiet, safe area with easy access from the highway, it is ideal for travelers attending local events or exploring the region. The proximity to various dining options and a new Walmart adds convenience, contributing to the overall pleasant experience of guests.
The complimentary breakfast is well-received, offering hot items like waffles and a variety of juices, although some guests note limited variety. The clean and organized breakfast area enhances the appeal of starting the day at the hotel.
Rooms are spacious, modern, and affordable, appreciated by many for their comfort and cleanliness. Despite occasional maintenance issues or unpleasant odors, the well-lit and recently remodeled rooms largely satisfy visitors. Comfortable beds are a noted highlight, ensuring restful nights for most guests.
Cleanliness experiences vary; while some praise the pristine conditions and attentive housekeeping, others suggest improvements are needed, especially in certain areas like bathrooms and carpets.
The staff at Spark by Hilton Matteson Chicago I 57 stand out for their friendliness and helpfulness. The team, including front desk members Andy and Wisdom, and staff like Robbie, Terry, Doris, and Kaleitha, are frequently commended for their dedication to customer service, enhancing the overall stay. Though there are minor instances of less favorable interactions, the staff's supportive nature remains a prominent positive factor.
Overall, this hotel provides a comfortable, budget-friendly option in the Matteson - Chicago area, with its location, staff, and comfortable amenities being key attractions for visitors.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 21-40 out of 200+ hotels in and around Homewood