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EPISODE Hsinchu, JdV by Hyatt Hotel

Hsinchu City , No.111, Section 2, Gongdao 5th Road, East District (Show on Map)

8.7

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEPISODE Hsinchu, JdV by Hyatt Hotel has received favorable feedback across various categories, showcasing its strengths and appeal to travelers. The hotel's location is praised for its strategic position near major highways, offering convenience for business professionals and those traveling by car. Although slightly removed from Hsinchu's bustling city center, it provides quiet comfort with nearby access to local attractions like the Qingda Night Market. The tranquil setting is complemented by thoughtful amenities such as bath salts, face masks, and yoga classes, enriching the overall guest experience.

Guests consistently commend the spacious and well-designed rooms, noting their comfort and cleanliness. Spacious quadruple and duplex layouts cater to families and individuals seeking extra space, featuring large windows, elegant design, and additional details like capsule coffee machines. Excellent soundproofing and comfortable beds further ensure restful sleep, although some minor mismatches in amenities are occasionally mentioned.

Cleanliness is a key highlight, with above-standard maintenance evident throughout the hotel, from the pet-friendly lobby to the meticulously kept rooms and bathrooms. The modern and chic decor, along with attentive staff, adds to the welcoming atmosphere, despite minor cleanliness issues that may occasionally arise.

Staff service is repeatedly praised for its warmth and attentiveness, making guests feel valued and comfortable. The frontline and housekeeping teams are recognized for their proactive and helpful demeanor, contributing to a positive overall experience.

Parking facilities are favorably reviewed for their convenience, offering free and ample spaces that allow ease of movement during guests' stays. While minor improvements such as better signage have been suggested, the overall experience remains positive.

The hotel excels in providing exceptional bedding comfort, with guests frequently highlighting the beds' ability to promote restful sleep through high-quality mattresses and cozy linens. Bedding updates ensure a consistently fresh sleep environment, contributing to a relaxing stay.

Though the breakfast offerings receive mixed reviews, with suggestions for greater variety and improved service, EPISODE Hsinchu, JdV by Hyatt Hotel continues to deliver a well-rounded and accommodating experience, balancing tranquility with accessibility for travelers seeking a comfortable and connected visit.
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Categories

Hotel Taking Steps Towards Sustainability

In line with the global eco-friendly travel trend, this hotel provides single-use amenities only upon request as of May 1, 2024. This measure aims to reduce waste and promote sustainability.

Family Friendly Hotel

This hotel offers stylish, comfortable rooms suitable for families. It is located near Hsinchu Zoo and other cultural attractions.

Business Hotel

This hotel offers meeting facilities, including a rooftop venue overlooking the city that can host up to 100 guests. On-site event staff are available to assist with every detail, including custom catering and audiovisual technology.

Accessible Hotel

This hotel provides accessible routes in hotel areas such as the fitness center, registration area, public restrooms, guest rooms, and restaurants. It also offers accessible parking options and service animals are welcome.

Hotel with EV Charging Stations

Hotel for Honeymoon

Romantic Hotel

Hotel with Parking

EV charging stations

Hotel with Gym

4-Star Hotel

Room Types

Studio Suite The spacious suite features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.

King Room The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 1 bed.

Twin Room The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 2 beds.

Family Suite The spacious air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 3 beds.

Loft Suite The spacious suite features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels.

Family Loft Suite The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a carpeted floor. The unit has 3 beds.

Deluxe Queen Room with Two Queen Beds The spacious quadruple room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.

King Room Pure rooms are treated with a cutting-edge process that cleans the air, providing the comfort level for those sensitive to airborne particles.

About EPISODE Hsinchu, JdV by Hyatt Hotel

License: 新竹市旅館068號

Guest Reviews

8.7

Very Good

Location

EPISODE Hsinchu, JdV by Hyatt Hotel boasts a location that caters well to professionals and those traveling by car, thanks to its proximity to major highways and easy access to transportation routes like the 68 Expressway and the Zhongshan Expressway. Situated near a highway interchange, the hotel offers a convenient parking solution behind the property, ensuring ease of travel for guests with vehicles.

While the location offers quiet and comfort, it is slightly removed from the lively city center of Hsinchu, which means limited dining and shopping options within immediate walking distance. For those who love exploring local culture, the Qingda Night Market is close enough to reach on foot, providing a taste of local life.

The hotel environment is complemented by thoughtful amenities such as bath salts, face masks, and free yoga classes to enhance the guest experience. Despite the quiet surroundings, the hotel is strategically positioned for quick access to both Hsinchu city and Zhubei, rendering it a practical choice for business travelers. With its understated yet luxurious interior and friendly service, EPISODE Hsinchu balances convenience with tranquility, making it a comfortable base for those looking to escape the bustle while staying connected to the city.

Breakfast

At EPISODE Hsinchu, JdV by Hyatt Hotel, breakfast experiences evoke mixed impressions. Positively, guests appreciate the deliciousness and richness of the breakfast offerings, which include an extensive array of European and Asian options. The buffet style allows guests to choose a main dish and accompany it with plentiful choices such as bread, salad, fruits, and drinks, creating a balanced and satisfying start to the day.

However, some guests find the breakfast offerings too simplistic, desiring more variety and larger portion sizes. The absence of certain Chinese hot dishes and an overall limited selection leave some visitors underwhelmed, especially when compared to the offerings of similar hotels. Concerns about the cleanliness of coffee cups and long waiting times for breakfast service, particularly if specific dietary requirements are not pre-announced, add to these critiques.

The breakfast setup, while substantial and offering convenience in its presentation, seems to fall short of the sumptuous experience anticipated at a top-tier hotel, and its value is questioned when considering the cost. For future visits, there is a noted opportunity for enhancements to better align the breakfast service with guest expectations, making it a more compelling aspect of the hotel experience.

Rooms

Guests at EPISODE Hsinchu, JdV by Hyatt Hotel consistently commend the spaciousness and comfort of the rooms. Many reviews highlight the ample size, especially of the quadruple and duplex layouts, making them ideal for families or individuals seeking extra space. The large floor-to-ceiling windows, elegant design, and thoughtful details like small blankets and capsule coffee machines add to the overall cozy atmosphere. Cleanliness is a notable feature, with rooms consistently described as clean and tidy. The well-equipped facilities contribute to a relaxing experience, with offerings such as bathtubs, facial masks, bath salts, and AVEDA toiletries enhancing the stay. Comfortable beds and effective soundproofing further ensure a restful night. Despite occasional mismatches in room details or amenities, guests appreciate the combination of spaciousness, cleanliness, and comfort in these well-designed accommodations.

Beds

Travelers seeking restful nights will find EPISODE Hsinchu, JdV by Hyatt Hotel exceptionally accommodating. Guests frequently praise the hotel beds for their outstanding comfort, attributing this to high-quality mattresses that alleviate back pain. The rooms feature spacious, clean, and impressively large beds, complemented by cozy pillows and blankets. Many visitors remark on the unusually large room size, which adds to the relaxing experience. With bedding of moderate softness, the beds promise complete relaxation as soon as guests settle in. Regular updates to the bedding ensure a consistently fresh and comfortable sleep environment.

Cleanliness

EPISODE Hsinchu, JdV by Hyatt Hotel impresses with its overall above-standard cleanliness, a key highlight noted by guests. The lobby welcomes visitors with a pet-friendly atmosphere complemented by a delightful fragrance. The rooms stand out for their meticulous cleanliness, spaciousness, and comfortable ambiance, aided by high ceilings that enhance the sense of space. Guests appreciate the variety of pillows available, allowing for personalized comfort. The bathroom facilities are particularly satisfying, with an abundant water supply ensuring a rejuvenating shower or bath experience. Adding to the positive experience is the modern and chic decoration of the hotel, reflecting its status as a new and well-maintained facility. The attentive and thoughtful staff further enhances the guest experience, making visitors feel at home in a cozy and quiet setting. However, some areas require attention, such as cleaning water stains from sinks and ensuring bathtubs and beds meet cleanliness standards. Despite these issues, EPISODE Hsinchu maintains a clean and welcoming environment that appeals to many travelers.

Staff

EPISODE Hsinchu, JdV by Hyatt Hotel is consistently praised for its warm and friendly staff, making guests feel welcome and valued throughout their stay. The front desk and customer service teams are frequently highlighted for their proactive and thoughtful service; they greet guests with enthusiasm and a helpful attitude. The service quality extends to all staff members, with housekeepers and cleaning personnel noted for their efficiency and friendliness. Despite a few language barriers and concerns over staff levels during peak holiday seasons, the overall service remains excellent and attentive. The professional yet personable approach of the employees ensures that guests have a comfortable and pleasant experience, reflecting a genuine passion for customer satisfaction.

Parking

At EPISODE Hsinchu, JdV by Hyatt Hotel, parking is generally well-regarded, offering a convenient experience for guests with a number of positive aspects. The hotel provides a dedicated parking lot that is both free and spacious, allowing for easy access and movement. Visitors particularly appreciate the convenience of unlimited entry and exit during their stay, making it hassle-free to come and go as needed. Additionally, the parking equipment is noted to be new, adding to the comfort and ease of use. However, some guests have pointed out minor areas for improvement, such as the lack of clear entrance signs and occasional concerns about cleanliness. Despite these, the availability of ample parking spaces and complimentary access largely outweigh any negatives, making it a practical choice for those traveling by car.

No, EPISODE Hsinchu, JdV by Hyatt Hotel doesn't have any pool.

No, a spa isn't available at EPISODE Hsinchu, JdV by Hyatt Hotel.

No, EPISODE Hsinchu, JdV by Hyatt Hotel doesn't allow dogs.

Yes, parking facilities are available at EPISODE Hsinchu, JdV by Hyatt Hotel.

Yes, EPISODE Hsinchu, JdV by Hyatt Hotel has a gym.

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