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Summary of reviewsHotel Sercotel Ciutat D'Alcoi stands out as a highly recommended destination combining historical charm with modern comforts. Housed in a beautifully converted old hydroelectric power plant, the hotel benefits from a superb, central yet peaceful location in Alcoy, granting easy access to shops, markets, restaurants and bars. Guests favor its strategic positioning, making it convenient for both leisure and business travelers. The proximity to local attractions is complemented by the hotel's tranquil ambiance despite its central location.
The breakfast experience at the hotel is often highlighted as a standout feature with many reviewers praising the variety and quality of the offerings. The buffet features an extensive range of options and the breakfast room's stunning views over Alcoi enhance the dining experience. Although some suggestions for expanding the range of regional specialties and adjusting prices were noted, the overall impression remains overwhelmingly positive.
Dinner services have received mixed reviews. While many guests appreciate the delicious food and competitive prices at the La Hidro restaurant, others noted inconsistencies such as the restaurant being closed on weekends and having a limited menu. Despite these points, the overall dining experience is still considered a positive aspect of the hotel, especially the modern bar with its well-received drinks and complimentary coffee.
The rooms at Hotel Sercotel Ciutat D'Alcoi are frequently praised for their spaciousness, comfort and modern design. Features like large, comfortable beds and clean bathrooms contribute to the guests' positive experiences. While occasional minor issues such as outdated furniture or slight damages were reported, the general sentiment emphasizes the hotel's high standard of room cleanliness and comfort.
Cleanliness is another strong point with most reviews commending the hotel's well-maintained and tidy environment. Daily efficient cleaning, coupled with friendly and attentive staff, ensures comfort throughout the stay. Even though there are rare mentions of minor cleaning lapses, the majority of feedback underscores a high level of cleanliness.
The hotel staff receive consistent praise for their exceptional service, characterized by friendliness, professionalism and attentiveness. The reception team, in particular, is noted for their helpfulness, contributing to a smooth check-in experience and overall positive guest interactions.
Free WiFi at the hotel has been a point of concern with many reviews mentioning frequent disconnections and poor reliability. Issues with weak signals and slow speeds in certain areas underscore the need for the hotel to improve its internet service to meet guest expectations.
The gym facilities have received mixed feedback with some guests appreciating the availability of basic equipment for quick workouts, while others criticize the gym's small size, outdated equipment and occasional closures. Despite these shortcomings, the presence of a gym is still considered a valuable amenity.
Parking options are generally well-received with secure on-site and nearby alternatives catering to various needs. Although some guests find the parking fees to be on the higher side, the overall convenience and security of the parking facilities are appreciated.
Families find the hotel welcoming with amenities such as free accommodation for children under 6 and high chairs ensuring a comfortable stay. While some mention that family rooms can feel small, the hotel’s overall service quality and location create a supportive environment for families.
The beds at the hotel are frequently highlighted for their comfort and cleanliness, contributing significantly to guest satisfaction. Despite minor complaints about bed stability or size, the general consensus is positive.
While the hotel receives high marks in several categories, some guests feel it falls short of the full 4-star experience due to a few missing amenities and inconsistent service. Nonetheless, the combination of excellent rooms, staff and overall value makes it a favored choice, particularly for business travelers who benefit from its central location and professional services. The hotel exudes a modern, minimalist design, enhanced by a comfortable and quiet atmosphere, ensuring a pleasant stay for both leisure and business guests alike.
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