Summary of reviewsDoubleTree by Hilton Hotel Cleveland - Independence offers a superb and exceptional stay in the Independence area. Guests have left mostly positive reviews highlighting the hotel's comfortable and affordable facilities and services. While there are a few negative comments regarding the lack of amenities and slamming doors in the hallways, the majority of guests seem pleased with their stay at this 4 star hotel. It's worth noting that the hotel does not offer an open pool or complimentary breakfast. Show more
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Categories
Luxury Hotel
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Room Types
Double Room with Two Double BedsThis room features cable TV, coffee-making facilities, and a desk.
King RoomThis room features cable TV, coffee-making facilities, and a desk.
Double Room with Two Double Beds - Pool ViewThis room features views of the pool, cable TV, coffee-making facilities, and a desk.
King Room with Roll-In Shower - Hearing AccessibleThe spacious double room offers air conditioning, a minibar, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit offers 1 bed.
King RoomThe unit has 1 bed.
Double Room with Two Double BedsThe unit offers 2 beds.
Double Room - Mobility/Hearing Access TubThe unit offers 1 bed.
King Suite with Sofa BedThe suite provides air conditioning, a safe deposit box and heating. The unit offers 2 beds.
About DoubleTree by Hilton Hotel Cleveland - Independence
If you're looking for a hotel that's conveniently located to everything you need, DoubleTree by Hilton Hotel Cleveland - Independence is the place for you! Guests have raved about its prime location within walking distance to a variety of restaurants and stores and a short drive to major attractions. The property is right off the expressway, making it easy to get around. The room sizes are also a plus with many commenting on the spacious accommodations. And the cherry on top? The affordable price for such a great location. Whether you're traveling for business or leisure, the convenient location and comfortable rooms will make your stay at DoubleTree by Hilton Hotel Cleveland - Independence a great one.
Breakfast
The breakfast at DoubleTree by Hilton Hotel Cleveland - Independence seems to have mixed reviews. Some guests found the food delicious with one guest even raving about the Shulas breakfast. However, others felt breakfast arrangements could have been better or that the food was just average quality. Some felt that breakfast should be included in the room price and were disappointed to find out it wasn't. Additionally, some guests reported not receiving breakfast due to Covid or being told they had to pay even though they had already paid for it. Despite these reviews, guests consistently praised the excellent service and staff with specific mentions of Mary Jo and the breakfast staff. Overall, while the hotel may not offer free continental breakfast, those who do dine in the in-house restaurant seem to enjoy the food and appreciate the friendly service.
Rooms
DoubleTree by Hilton Hotel Cleveland - Independence offers decent sized, spacious rooms that are clean and comfortable with big beds and nice couch setups. While some guests did complain about broken furniture and outdated decor, many reviewers mentioned how the room itself felt upscale and well-kept. The majority of guests had positive experiences, noting the cleanliness of the room and the comfortable beds. However, a few guests did have negative experiences with dirty sheets and rooms and broken or problematic amenities such as broken TVs or bathroom fixtures. Overall, the hotel provides adequate rooms for a comfortable stay.
Beds
Guests of DoubleTree by Hilton Hotel Cleveland - Independence have mixed experiences with the beds in the hotel with some finding them extremely comfortable and cozy, while others found them uncomfortable or with issues such as staining or unclean sheets. However, many reviews praise the cleanliness of the rooms and the comfortable pillows. Some guests noted noise from other guests or children on the same floor. The hotel offers both double and single beds, although some guests did find the beds small. While there are opportunities for improvement, most guests found the beds to be comfortable and fit for a good night's sleep.
Cleanliness
The cleanliness of the DoubleTree by Hilton Hotel Cleveland - Independence has been a mixed bag according to guest reviews. While some have complained about outdated and dimly lit rooms with torn up lamps and stained curtains, others have praised the rooms for being clean and worth the amount paid. Some have also mentioned clean bathrooms with hot showers and friendly staff, while others have reported moldy windows, dirt in the bed and tubs that could have received a better scrub. Despite reports of bugs in the bathroom and dirty carpets, some guests found the lobby and hallways to be well maintained with hand sanitizers and Clorox wipes available. However, there were also complaints of cigarette burns, trash and even bedbugs. Overall, the cleanliness of the hotel seems to be a luck-of-the-draw situation and some guests might want to consider requesting a clean room upon arrival or bringing their own cleaning supplies.
Staff
The staff at DoubleTree by Hilton Hotel Cleveland - Independence are a highlight according to guest reviews with many noting how friendly and helpful the staff were during their stay. From Mary Jo and the breakfast staff, to Joyce at the front reception, guests consistently praised the professionalism and welcoming attitude of the hotel's employees. Maintenance staff were also described as prompt and respectful. While some reviews noted issues with the front desk staff being rude or unprofessional, the majority of guests found the staff to be courteous and accommodating. Overall, the staff of DoubleTree by Hilton Hotel Cleveland - Independence were a positive aspect of guests' experiences.
Pool
The DoubleTree by Hilton Hotel Cleveland - Independence hotel offers both indoor and outdoor heated pools, perfect for guests who love to swim. Although there were a few negative reviews regarding the pools, such as closure due to COVID-19 restrictions or occasional lack of cleanliness, most guests enjoyed the convenience and comfort of having a pool available. Some guests were disappointed that the pool was not open during their stay, while others were frustrated by the lack of notice when the pool was closed. However, the hotel received positive feedback for the restaurant in the lobby, which guests described as amazing. Despite some issues with the pool, the hotel provided a pleasant stay for guests.
Family
The DoubleTree by Hilton Hotel Cleveland - Independence hotel may not be the best choice for families with young children who are light sleepers, as some guests have reported noisy kids running up and down the halls throughout the night. Additionally, some guests have expressed concerns about safety in the hotel and have had to cut their stays short. However, the hotel does offer an indoor pool that is a popular draw for families with young children who want to swim. While some rooms may be noisy, others are spacious enough to accommodate larger groups. Overall, those who prioritize having an indoor pool may enjoy their stay at the DoubleTree by Hilton Hotel Cleveland - Independence, but families with light sleepers or safety concerns may want to look elsewhere.
4 Star
If you're looking for a comfortable and affordable stay in the Independence area, DoubleTree by Hilton Cleveland South may be just what you need. Most guests have left very positive reviews with words like "superb" and "exceptional" used to describe their experience. The hotel's facilities and services are generally very good and many guests have had a very satisfying stay. However, there are a few negative reviews from guests who were disappointed by the lack of amenities or thought the hotel should be rated a little lower. Some have also complained about slamming doors in the hallways. Overall, though, most guests seem pleased with their stay at this 4 star hotel, even though it doesn't offer an open pool or complimentary breakfast.
Business
DoubleTree by Hilton Hotel Cleveland - Independence is a great option for business travelers with an excellent value for their money. The hotel has a restaurant and bar, but some guests found the food to be horrible. The hotel offers all the expected amenities of a Hilton brand, but some guests experienced issues during check-in due to an owner outage and computer restart. Despite this, many guests were able to take care of important business during their stay. However, some negative experiences were reported, including mistakes with pricing and the hotel's refusal to provide breakfast even for guests who had prepaid for it. Overall, DoubleTree by Hilton Hotel Cleveland - Independence offers a comfortable stay for business travelers with a convenient location near the tristate area.
Yes, DoubleTree by Hilton Hotel Cleveland - Independence has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at DoubleTree by Hilton Hotel Cleveland - Independence.
No, DoubleTree by Hilton Hotel Cleveland - Independence doesn't allow dogs.
No, parking facilities aren't available at DoubleTree by Hilton Hotel Cleveland - Independence.
Yes, DoubleTree by Hilton Hotel Cleveland - Independence has a gym.