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Summary of reviewsRosenhaus - HomeClub offers a centrally located apartment that is highly praised for its convenience and accessibility, providing easy access to Shopping Mueller, Centreeventos Cau Hansen, tourist attractions, museums, and shopping venues. Guests appreciate the excellent location and the practical self check-in and check-out systems, with many highlighting the cost-effectiveness and safety of the area during the day. Although the nighttime ambiance was slightly awkward for some, others found it secure and pleasant to explore. The central position of the apartment also provides a beautiful cityscape view, enhancing its overall appeal.
Despite the advantageous location and spacious, comfortable accommodations, there are notable concerns regarding cleanliness and maintenance. Issues such as dirty floors, walls, and windows, as well as mold and humidity in bedrooms and bathrooms, are frequently reported. The presence of cockroaches, ants, and spiders, along with maintenance problems like a broken shower head and clogged pipes, detracts from guests' experience. While the staff demonstrated a willingness to assist with alternative accommodations, improved cleaning protocols and maintenance would significantly enhance the overall stay.
The staff service experiences are mixed. Some guests appreciated the friendly and attentive service, particularly from employees at the parking lot, and found WhatsApp communication helpful for flexible check-in. However, others faced challenges with communication, encountering rude staff at the entrance and experiencing an unresponsive host, leading to inconveniences such as a lack of bedding and towels on the first night. Despite these issues, some guests had positive interactions with staff and were satisfied with their stay.
Lastly, the bed setup raises concerns for potential guests, as comfort appears to be inconsistent. While some reviewers found the mattress comfortable, others experienced discomfort due to old, noisy, and soft beds, which could be bothersome for those preferring firmer surfaces. Feedback about broken beds and intrusive noise suggests that travelers seeking a restful sleep might consider these factors before booking.
Overall, Rosenhaus - HomeClub offers a well-located, spacious, and comfortable stay with room for improvement in cleanliness, maintenance, and bedding quality. With attentive service and enhanced protocols, it has the potential to provide a more satisfying guest experience.
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Apartment with Swimming Pool
Apartment with Free Wi-Fi
