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Summary of reviewsEastern Al Montazah Hotel, situated within a shopping mall, provides a tranquil retreat for business travelers and those seeking a quieter stay, despite its distance from downtown Alexandria and major attractions. The hotel's immediate vicinity lacks scenic views and well-maintained surroundings, but its serene ambience is appreciated by those preferring a relaxed environment.
The breakfast service garners generally positive reviews for its variety and tasteful offerings, featuring omelette and waffle stations, pastries, cheeses and more. Specific staff members receive commendation for their attentive service, albeit some guests noted repetitive menu options and occasional slow service. Dinner experiences vary with many praising the generous portions and tasty meals, although some guests desire more variety and better flavor.
Rooms at Eastern Al Montazah Hotel are frequently praised for their spaciousness, modern design and comfort, particularly those with pool access and on higher floors with sea views. Guests appreciate the cleanliness and luxurious feel, though some report issues with maintenance, noise and outdated furniture. Cleanliness is a standout feature with high standards maintained throughout the property, despite sporadic concerns about specific amenities.
The staff are largely viewed as friendly and accommodating with numerous positive interactions highlighted with specific staff members praised for their exceptional service. Despite some mixed feedback about reception service, the overall staff experience contributes significantly to a pleasant stay.
WiFi service at the hotel, however, is an area needing improvement with common complaints about weak and inconsistent connectivity. The gym and spa facilities meet basic fitness and wellness needs, though they could benefit from greater accessibility and space. The pool facilities receive mixed reviews; guests enjoy the clean, elegant pools while some express concerns about maintenance and cleanliness.
Parking facilities are secure and convenient, despite a separate charge and occasional navigation issues within the underground garage. Family travelers find the hotel particularly accommodating with spacious rooms, kid-friendly activities and excellent hospitality service enhancing their experience.
Overall, Eastern Al Montazah Hotel offers a mostly positive experience with commendable service, spacious and clean rooms, varied dining options and family-friendly amenities. Areas for improvement include WiFi, pool maintenance and gym accessibility, but the hotel remains a highly regarded choice for a serene stay in Alexandria.
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