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Summary of reviewsMarina Heights Hotel Residences receives praise for its strategic and picturesque location, nestled near the sea and offering easy access to Teluk Batik, Marina Island and various dining options. The beachside setting is particularly appreciated, providing beautiful ocean-facing accommodations just a short walk from the shore. Guests find the environment pleasant and ideal for exploring local attractions such as the Pangkor jetty.
The rooms at the hotel are noted for their spaciousness, making them suitable for families and groups. They come equipped with amenities such as mini fridges and multiple beds and many offer lovely sea views. While room size and views are generally positive, some guests mention that improvements in cleanliness and maintenance, including issues with dirt, dust and malfunctioning air conditioning systems, are necessary.
Cleanliness remains a significant concern as numerous reviews highlight areas needing improvement. Complaints about dusty rooms, unclean bathrooms, stained linens and insufficient toiletries suggest a need for more thorough housekeeping. Despite these issues, some aspects like the pool area are reported to be clean and well-maintained, though a murky pool is occasionally mentioned.
Staff service receives mixed feedback. Some guests appreciate the helpfulness and friendliness of the staff, but many others report issues with availability, especially at the reception, where a lack of staff presence has resulted in notable delays during check-in.
The pool is a highlight for many families, appreciated for its size and spaciousness. Children seem to particularly enjoy the pool, although concerns about deepness and absence of lifeguards are noted. Some guests mention that the pool area's cleanliness can vary with occasional murkiness or algae.
Proximity to beaches such as Teluk Batik and Marina Beach is a significant benefit, offering guests stunning views and easy access to seaside activities. Parking facilities are convenient for some but may pose challenges due to limited and narrow spaces.
Marina Heights Hotel Residences is considered family-friendly with various activities available both within the hotel and in the surrounding area. Facilities like a children's park and a kids' pool are well-received, although certain areas, such as baby chairs, may need more attention.
The beds receive mixed reviews; many guests find them comfortable with soft pillows and clean bedding, though cleanliness issues do arise with stained sheets and dusty bed frames.
In summary, Marina Heights Hotel Residences is well-appreciated for its scenic and accessible location, spacious rooms and family-friendly amenities. However, improvements in room cleanliness, maintenance and more consistent staff service could significantly enhance the overall guest experience.
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