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Summary of reviewsLotus Desaru Beach Resort & Spa is strategically positioned near the beach, offering easy access to both seaside views and local attractions such as Desaru Waterpark and Bandar Penawar, making it a popular choice for families. The well-maintained resort features clean rooms, ample parking and a serene atmosphere perfect for short getaways. The beach, noted for its cleanliness and privacy, provides picturesque sunrises and a tranquil setting.
The breakfast at the resort receives positive feedback for its variety and taste with many enjoying the extensive buffet spread that includes local delights and vegetarian options. Guests appreciate the friendly staff and the lovely seaview while dining. Some suggest adding more Western food options and addressing occasional overcrowding. Despite minor criticisms, breakfast remains a highlight of the stay.
While dinner experiences are mixed, many guests praise the variety and taste of the food, particularly at the seafood and Indian restaurants. Room service is also commended for its quick delivery and good taste. Some guests find the buffet dinner overpriced and lacking variety and there are occasional reports of unhelpful staff and slow service. Despite these issues, the resort's dinner offerings are generally well-received.
The resort's rooms are spacious, clean and comfortable, especially suited for families. Guests appreciate the ample space, living areas and balconies in some units. Although the rooms show signs of aging with outdated furnishings and occasional maintenance issues, the overall family-friendly atmosphere and wide array of on-site facilities help maintain a positive impression.
Cleanliness at the resort receives mixed reviews; many guests praise the well-maintained surroundings and efforts of the housekeeping staff, but some report issues with dirty or outdated facilities and occasional pests. Improved cleaning practices could enhance guest satisfaction.
The staff consistently receives high praise for their friendliness and helpfulness, significantly enhancing the guest experience. Security personnel, buggy and shuttle services are noted for their efficiency. Some isolated incidents of unhelpful staff are reported, especially during busy times, but overall, the hospitality is commendable.
The WiFi service at the resort receives mixed feedback; while some find it excellent with fast speeds, many report issues with limited usage, patchy connectivity in rooms and absence of Wi-Fi in common areas. There is a clear need for improvement in the service.
The spa is highlighted for its clean, spacious and well-equipped facilities, providing a soothing and relaxing ambiance. Guests commend the spa massages and the staff's professionalism, though some find the prices high. Expanding services could further enhance the guest experience.
The gym receives mixed reviews with some finding it well-maintained and others noting it looks old and rusted. Despite criticisms, it serves its purpose for fitness enthusiasts.
The resort’s pools, water park, lazy river and dedicated kids' swimming areas are highly appreciated by families, making them a highlight of many stays. The pool experience receives mixed cleanliness reviews with some praising the well-maintained facilities and others suggesting improvements. Overcrowding and the occasional worn-out appearance of the facilities are reported, but the expansive layout helps manage the crowd.
The beach, described as clean and not crowded, offers a private and tranquil environment ideal for relaxation. The beachfront features water slides and a nice bathing area, particularly loved by children.
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