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Summary of reviewsHotel Schloss Neustadt-Glewe offers an enchanting experience with a blend of historical charm and modern convenience. Situated in the picturesque heart of Neustadt Glewe, near the magnificent Elde River, the location is perfect for both tranquil retreats and regional exploration. The hotel's central position allows for easy access to local attractions like Neustadt-Glewe Castle, quaint shops and cozy cafes. Its proximity to the highway adds convenience for travelers journeying between major cities like Hamburg, Berlin and Schwerin.
The breakfast service is a notable highlight, set in a historic castle basement that adds charm to the dining experience. An extensive and varied buffet, catering to diverse tastes including vegan options, consistently impresses guests with its fresh and delicious offerings. The possibility of enjoying breakfast on the terrace by the moat further enhances the experience.
Rooms in the main building of the hotel receive high praise for their spaciousness, cleanliness and ornate decor, contributing to a regal and cozy atmosphere. Beautiful stucco ceilings, wooden floors and ample space make stays memorable, particularly in the suites. The family-friendly accommodations also stand out with multi-bed rooms and family suites providing ample space and comfort for groups traveling with children.
Staff at the hotel are frequently commended for their friendliness and helpfulness, contributing significantly to the welcoming atmosphere. Although they sometimes appear overwhelmed during peak times, their attentiveness and professionalism remain a strong positive aspect of the hotel.
However, there are areas in need of improvement. The in-house restaurant's persistent closure for dinner has been a source of disappointment, though nearby dining alternatives offer satisfactory solutions. Cleanliness can be inconsistent, particularly in the annex building where some guests have noted issues with dated furnishings and occasional maintenance lapses. WiFi reception is another area of concern with connectivity issues prevalent in rooms, especially on the second floor and in the annex. Additionally, the quality of the beds has received mixed reviews with some guests finding them uncomfortable and in need of renovation.
Despite these drawbacks, Hotel Schloss Neustadt-Glewe offers a unique and memorable stay, blending historical allure with modern comforts. Its beautiful setting, grand and comfortable rooms, excellent breakfast and friendly staff make it an attractive destination for both relaxed retreats and business travelers.
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