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Summary of reviews'd'primahotel Airport Jakarta Terminal 1A' is highly praised for its exceptional location within Terminal 1 of Jakarta Airport, making it an ideal choice for passengers with early morning or late-night flights. Its close proximity to airline counters, check-in areas, the Skytrain and shuttle buses ensures seamless transfers and a stress-free experience for travelers, particularly those on domestic flights. Despite mixed reviews regarding room views, the convenience and practicality of the hotel's location significantly outweigh any minor inconveniences.
The hotel's rooms, although small and many without windows, are modern, clean and designed for short stays. Despite the compact space, guests find them comfortable and well-equipped with amenities such as good Wi-Fi, TV and air conditioning. Occasional issues like faulty air conditioning, musty smells and noise from the corridors are noted, but the hotel's commitment to cleanliness and functional comforts makes up for these shortcomings. Free room upgrades for some guests further enhance the experience.
Cleanliness is generally well-regarded with many guests appreciating the clean and comfortable environment. Fresh, tidy rooms and bathrooms are common highlights. However, certain areas could benefit from more consistent cleaning practices, as some guests reported issues like dirty towels, stained linens and occasional mold. Despite these occasional lapses, the overall cleanliness of the hotel remains commendable.
The staff at d'primahotel Airport Jakarta Terminal 1A receive widespread acclaim for their friendliness, efficiency and dedication. Guests appreciate the proactive assistance with luggage and transportation advice and the staff's attentiveness at all hours. Politeness, professionalism and exceptional service from the new manager further enhance the welcoming atmosphere. Despite minor language barriers, the overall service is remarkable, contributing significantly to a positive guest experience.
A notable drawback is the lack of breakfast options with many guests disappointed by the absence or poor quality of breakfast offerings. Additionally, Wi-Fi service faces significant challenges with many guests reporting connectivity issues or poor internet speed. While a few enjoyed good Wi-Fi, overall, this area needs improvement, compounded by poor cell phone reception in some rooms.
The beds, however, are a standout feature, consistently receiving positive feedback for their comfort and cleanliness. Guests often describe the beds and pillows as very comfortable, contributing to a restful and pleasant stay.
In summary, d'primahotel Airport Jakarta Terminal 1A excels in its strategic airport location, cleanliness and exceptional staff service, providing a comfortable and convenient option for transit passengers. Improvements in Wi-Fi connectivity and breakfast options would further enhance the overall guest experience.
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