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Summary of reviewsHotel Canto del Mar enjoys high praise for its exceptional beachfront location on Avenida del Mar, offering stunning ocean views and direct access to the beach. Guests appreciate its proximity to numerous restaurants, cafes and shops, making it an ideal spot for both relaxation and exploration. The convenience of being situated on a bustling avenue with lively nightlife and easy access to tourist attractions adds to its appeal.
The hotel's cleanliness consistently receives positive mentions with rooms, bathrooms and overall facilities described as spotless. The attentive and friendly cleaning staff contribute significantly to the pleasant stay, ensuring a tidy environment throughout the property. Although a few reviews noted minor issues such as the need for signs to request room cleaning and occasional dirty towels, the general consensus is one of high standards.
Staff at Hotel Canto del Mar are frequently lauded for their friendliness and professionalism. The reception, kitchen and housekeeping staff are recognized for their courteous demeanor and eagerness to assist guests, enhancing the overall experience. While there are occasional mentions of less favorable interactions, they are exceptions rather than the norm.
The breakfast service receives a mix of opinions. While many guests enjoy the good and delicious breakfast options, including fresh fruits and a well-presented buffet, others point out a need for more variety and improvements in quality. Despite this, the breakfast generally meets expectations for many guests.
Dinner at the hotel's restaurant is highly praised with guests appreciating the sea view and excellent menu. The restaurant's ambiance and quality of food make for a delightful dining experience. However, some guests mention the early closure of the kitchen and lack of room service as drawbacks, requiring them to seek alternative dining options late at night. Despite this, the overall sentiment towards the dining experience remains positive.
Room quality varies with many guests enjoying comfortable and clean accommodations with stunning ocean views. However, issues such as small room sizes, lack of air conditioning and maintenance concerns like broken window latches and clogged bathrooms were noted. Noise insulation is another area needing improvement. Despite these shortcomings, the friendly staff and beachfront location make it a viable choice for travelers.
While the hotel's WiFi service receives mixed reviews with some guests facing challenges with poor coverage and intermittent signals, the overall feedback on other amenities is mostly positive. Guests enjoy comfortable beds, though some have reported discomfort due to worn-out mattresses and hard pillows.
As a three-star establishment, Hotel Canto del Mar offers a modest experience. While its excellent location and friendly staff provide a comfortable stay, the hotel could benefit from updates to its facilities and amenities. Despite these areas for improvement, the hotel's beachfront setting and scenic views make it an attractive destination for many travelers. Show more
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Beachfront Hotel
Located on Avenida del Mar, this hotel offers comfortable accommodations with a focus on providing a relaxing beach experience. Its proximity to the ocean allows for convenient beach access and enjoyment of sea views.
Hotel near The Beach
Positioned on Avenida del Mar, Hotel Canto del Mar offers direct access to the beach. The location allows guests to easily enjoy beach activities and scenic walks along the coast. As a beachfront hotel, it provides essential amenities for a comfortable stay.
Business Hotel
Offers a business center and a conference room, along with wireless internet access in public areas. Room service and a 24-hour front desk are also available.
3-Star Hotel
Situated in La Serena, this hotel offers comfortable accommodations with ocean views. Its location near the beach makes it ideal for travelers seeking a relaxing coastal getaway. Guests can enjoy easy access to local attractions and water activities.
Room Types
Standard Double Room with City ViewOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, a carpeted floor, a flat-screen TV with cable channels, as well as mountain views. The unit offers 1 bed.
Superior Twin Room with City ViewFeaturing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room features a flat-screen TV with cable channels, a wardrobe, a safe deposit box, a sofa as well as mountain views. The unit has 2 beds.
ApartmentThis apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which has kitchenware, an oven, a microwave and a toaster. The apartment features a minibar, a dining area, a wardrobe, a flat-screen TV with cable channels, as well as city views. The unit has 3 beds.
Standard Double Room with Sea ViewFeaturing free toiletries, this single room includes a private bathroom with a bath. The single room has sea views.
Guest Reviews
7.7
Good
Location
Hotel Canto del Mar is highly praised for its exceptional location, situated right on the beach and providing easy access to a plethora of restaurants, cafes and shops. Guests consistently highlight the hotel's prime beachfront position, making it ideal for enjoying ocean views and the tranquil sound of the waves. The convenience of being on Avenida del Mar, a bustling avenue with lively nightlife and tourist attractions, adds to the allure. Visitors appreciate the proximity to local amenities, ensuring they can easily explore the area on foot or via short rides.
Cleanliness and helpful staff also receive positive mentions, contributing to a pleasant stay. The breakfast offered is frequently noted as good, complementing the scenic views from the dining area. The rooms are described as comfortable and spacious, often with stunning sea vistas directly from the windows.
The hotel's strategic location makes it particularly appealing for both leisure and business travelers. Its surroundings, replete with gastronomic centers and commercial activities, ensure that guests have everything they need within reach. Despite a minor mention of noise due to nearby construction, the overall feedback underscores a valued experience, solidified by the excellent location and the attentive service provided.
Breakfast
Hotel Canto del Mar offers a variety of opinions when it comes to its breakfast service. The prevailing positive sentiment highlights good and delicious breakfast options, fresh fruits and a generally well-received buffet variety. Many guests appreciated the fresh fruits, machine coffee and the abundant and well-presented buffet.
However, a significant number of reviewers mentioned that the breakfast could benefit from more variety with some finding it repetitive and lacking in options, especially for those with dietary restrictions. While some guests found the breakfast to be excellent, others noted that it was quite basic with limited sweets and less variety over consecutive days. A few criticisms included poorly presented buffets, cold food and even issues with flies.
Overall, though there is a mix of reactions, the hotel’s breakfast generally meets expectations for many with room for improvement in variety and quality. The hotel's location and clean spaces complement the dining experience, making it a pleasant stay for most guests.
Dinner
The dining experience at Hotel Canto del Mar is generally met with high praise from guests. The hotel's restaurant receives commendations for its sea view and excellent menu. Guests appreciate the convenience of having a top-notch restaurant on-site, often highlighting the high quality and cleanliness of the food served. The ambiance of the restaurant, complemented by a sea view, creates a delightful setting for meals.
Reviews often describe the restaurant as very good, first-class and excellent, emphasizing the pleasure of enjoying lunches and delicious dinners close to their rooms. The breakfast, too, is noted for being excellent and abundant with very friendly staff enhancing the overall dining experience.
However, the restaurant's service hours have been a point of contention for some guests. The kitchen's early closure and the lack of room service options have resulted in certain inconveniences, such as having to seek alternative dining options late at night. Despite these occasional hiccups, the overall sentiment about the hotel’s restaurant remains positive with many guests willing to return for more meals.
Rooms
Nestled along the main avenue by the beach, Hotel Canto del Mar offers a picturesque setting with stunning ocean views from various rooms. The hotel stands out for its comfortable and clean accommodations, as many guests appreciated the comfort and cleanliness of the beds and rooms. Rooms with balconies or large windows, in particular, provide a beautiful panorama of the seafront, enhancing the lodging experience.
However, several areas need attention for the hotel to reach its full potential. Many guests noted that the rooms are quite small and lack essential amenities such as air conditioning and mini refrigerators. The lack of air conditioning often made rooms uncomfortably warm, especially during hotter periods, necessitating the opening of windows which led to issues with kitchen odors and street noise.
Maintenance appears to be a recurring issue with some rooms exhibiting signs of age and neglect, from broken window latches and clogged bathrooms to stained linens and poor upkeep. The absence of an elevator and limited parking spaces also posed inconveniences for guests. Additionally, noise insulation is poor, leading to disturbances from neighboring rooms and street chatter.
Though some rooms have a modern, pleasant ambiance, others are described as overly basic, lacking necessary updates and decorations. Despite these shortcomings, the friendly staff and excellent location along the beachfront make Hotel Canto del Mar a viable choice for travelers seeking a comfortable stay with a great view, provided they are prepared for some variability in room quality and amenities.
Beds
Hotel Canto del Mar offers a mixed experience when it comes to their beds. Many guests found the beds to be comfortable and clean, often praising the comfort that allowed for a good night's sleep. Phrases such as "comfort of the beds," "comfortable bed," and "beds were comfy" frequently appeared in the reviews. Some guests even highlighted how the mattresses were in good condition and how a comfortable bed could make one forget when they had fallen asleep.
However, there's a noticeable flip side to these positives. Some guests pointed out issues such as uncomfortable beds, worn-out mattresses and beds that creaked. There were mentions of small double beds, stained bed linens and even beds that wobbled or had sunken sides with a raised lump in the middle. Additionally, a few reviews mentioned hard pillows and bedspreads that had seen better days.
In summary, while many visitors to Hotel Canto del Mar found their sleep experience to be satisfactory and comfortable, there is a significant number of guests who faced discomfort due to issues with the beds. Travelers considering a stay might want to keep this in mind and perhaps inquire about room specifics when booking.
Cleanliness
Hotel Canto del Mar receives high praise for its cleanliness with numerous mentions of the cleanliness of rooms, bathrooms and overall facilities. Guests frequently highlight the excellent and attentive cleaning service provided by the staff, who are described as very kind and prompt in their duties. The hotel's superb organization and cleanliness extend to the comfortable and spotless rooms, making it a welcoming place to stay. The cleaning staff's dedication is evident, maintaining a very clean environment throughout the property.
However, there are some concerns. A few reviews noted issues such as rooms not being cleaned unless a sign was placed on the door and the presence of dirty or smelly towels. Some guests also observed that certain areas, like bathrooms and showers, could use more attention, mentioning dirt and neglected maintenance. Despite these occasional lapses, the general consensus emphasizes a high standard of cleanliness with the hotel mostly delivering a pristine and comfortable experience.
Overall, while there are areas for improvement, the consistent positive feedback on cleanliness and service suggests a commendable effort by the hotel staff in keeping the accommodation tidy and pleasant for guests.
Staff
Hotel Canto del Mar is notable for the consistent friendliness and professionalism of its staff. Reviewers frequently mention the attentiveness and helpfulness with many guests praising the staff’s courteous and kind demeanor. The reception staff, in particular, often receives accolades for their warm welcome and impeccable service.
Beyond the reception, the kitchen staff and housekeeping also come highly recommended. There are numerous mentions of their responsiveness and willingness to go the extra mile to meet guests' needs. The wait staff at the restaurant receive commendations for their friendly and attentive service, adding to the positive dining experience.
Despite these glowing reviews, there are occasional mentions of less favorable encounters. A few guests noted instances of unfriendliness or lack of empathy from certain staff members, particularly at reception. This, however, appears to be an exception rather than the norm, as the majority of feedback highlights a very positive engagement with the hotel’s personnel.
Overall, guests seem to be impressed by the level of care and attention they receive at Hotel Canto del Mar, contributing to an enjoyable and pleasant stay. The mix of professionalism and genuine friendliness from the staff leaves a lasting positive impression on travelers.
Wi-Fi
Hotel Canto del Mar has had mixed reviews regarding its WiFi service. While there are some commendations for good or excellent WiFi connections, especially in the common areas, many guests have faced challenges with the internet during their stay. The WiFi is often described as unreliable with poor coverage, especially on the second floor and intermittent or weak signals. Several guests noted that the WiFi frequently failed to work, leading to a disappointing experience for those needing a stable internet connection. While there are a few positive remarks, the general consensus suggests that the hotel needs to improve its WiFi service to meet the expectations of its visitors.
Beach
Hotel Canto del Mar boasts an exceptional location that is repeatedly praised by guests for its proximity to a beautiful beach. Nestled right on the beachfront, this hotel offers direct access to the sea, making it ideal for beach enthusiasts. The coastal location not only places visitors a few steps from the sand but also provides stunning ocean views from the hotel, which are frequently highlighted as spectacular and wonderful.
The beachfront setting also ensures that guests are close to various dining options, as the hotel is within walking distance of many good restaurants. Patrons frequently commend the excellent beach views with some describing the vista as lovely and picturesque, enhancing the overall serene experience. The convenient access to the beach combined with magnificent views makes Hotel Canto del Mar an attractive destination for those looking to stay right at the heart of coastal beauty.
3 Star
Hotel Canto del Mar, classified as a three-star establishment, offers a modest and basic experience. While the hotel is in a good place and boasts an excellent location, it struggles with outdated facilities and a need for urgent remodeling. The hotel has the potential to be more, but current conditions include old furniture, insufficient amenities such as missing mini-fridges and hair dryers and a wobbly bed.
Cleanliness is a recurring issue noted with dirty glasses and poorly maintained towels and pillows. Noise is also a problem due to non-double-paned windows. The staff's inattentiveness and lack of friendliness further detract from the stay.
Despite these drawbacks, for its category, it provides a comfortable enough experience. However, the simplicity of the accommodations and the perceived lack of value for the price make it less appealing for those expecting more from a three-star hotel.
Beachfront
Nestled right in front of a beautiful beach, Hotel Canto del Mar boasts an excellent beachfront location that offers an amazing oceanfront view. Guests appreciate its proximity to both the nightlife and a variety of restaurants, making it not just a scenic retreat but also a convenient spot for entertainment and dining. The hotel's prime position, facing the beach and practically next to it, allows for stunning beach views directly from the rooms. This ideal beachfront setting places the hotel in the first line towards the sea, making it a top choice for those looking to enjoy the ocean right at their doorstep.
No, Hotel Canto del Mar doesn't have any pool.
No, a spa isn't available at Hotel Canto del Mar.
No, Hotel Canto del Mar doesn't allow dogs.
No, parking facilities aren't available at Hotel Canto del Mar.