MarSerena
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Summary of reviewsMarSerena has garnered positive reviews, largely attributed to its prime location, overall cleanliness and excellent service. Conveniently situated a short distance from the beach and Avenida del Mar, guests enjoy easy access to restaurants, pubs and shops in a tranquil yet lively area. This blend of convenience and a cozy atmosphere makes it suitable for both brief retreats and extended vacations. The hotel’s well-maintained green spaces and amenities, such as a heated pool and a jacuzzi, further enhance the guest experience.
The breakfast service receives mixed feedback but has a notable number of positive remarks, particularly for its punctuality, deliciousness and nutritious variety. However, the pre-packaged nature and limited selection have room for enhancement. Dinner offerings are not extensively covered, but the proximity to diverse dining options compensates for any limitations on in-house dining.
Rooms and cabins are typically praised for their spaciousness, cleanliness and comfort with many featuring kitchenettes and terraces ideal for long stays. While there are occasional mentions of maintenance issues such as outdated bathroom fittings and poor internet connectivity, these do not significantly detract from the overall appeal. Cleanliness and hygiene are strong points across all facilities, including public areas and the pool.
The staff at MarSerena frequently receive commendations for their friendliness, attentiveness and professionalism, contributing to a welcoming and comfortable stay. Exceptional service from the night manager and concierge is often highlighted, alongside the overall thoroughness of the cleaning teams.
WiFi has been a source of dissatisfaction due to frequent connectivity issues and poor signal strength, pointing to an area needing substantial improvement. However, the outdoor heated pool stands out as a beloved feature for many guests, described as well-maintained, clean and inviting. Families especially appreciate the kid-friendly amenities, such as the children’s pool and play areas.
Proximity to the beach adds to the convenience and appeal of MarSerena with many guests highlighting the ease of access to seaside activities and dining. Accommodations are noted for total comfort and spaciousness, enhancing the overall guest experience. Beds receive mixed reviews; while some find them comfortable, others point out issues with the bedding quality and furniture's outdated state.
Accessibility is noted as generally good with easy entry, parking and secure facilities. However, some areas, especially older parts of the hotel, could benefit from updates to be more accommodating, particularly for elderly guests.
Overall, MarSerena stands out for its location, cleanliness and guest-friendly services, making it a highly recommended option for travelers seeking a relaxing seaside getaway.
Categories
The breakfast service receives mixed feedback but has a notable number of positive remarks, particularly for its punctuality, deliciousness and nutritious variety. However, the pre-packaged nature and limited selection have room for enhancement. Dinner offerings are not extensively covered, but the proximity to diverse dining options compensates for any limitations on in-house dining.
Rooms and cabins are typically praised for their spaciousness, cleanliness and comfort with many featuring kitchenettes and terraces ideal for long stays. While there are occasional mentions of maintenance issues such as outdated bathroom fittings and poor internet connectivity, these do not significantly detract from the overall appeal. Cleanliness and hygiene are strong points across all facilities, including public areas and the pool.
The staff at MarSerena frequently receive commendations for their friendliness, attentiveness and professionalism, contributing to a welcoming and comfortable stay. Exceptional service from the night manager and concierge is often highlighted, alongside the overall thoroughness of the cleaning teams.
WiFi has been a source of dissatisfaction due to frequent connectivity issues and poor signal strength, pointing to an area needing substantial improvement. However, the outdoor heated pool stands out as a beloved feature for many guests, described as well-maintained, clean and inviting. Families especially appreciate the kid-friendly amenities, such as the children’s pool and play areas.
Proximity to the beach adds to the convenience and appeal of MarSerena with many guests highlighting the ease of access to seaside activities and dining. Accommodations are noted for total comfort and spaciousness, enhancing the overall guest experience. Beds receive mixed reviews; while some find them comfortable, others point out issues with the bedding quality and furniture's outdated state.
Accessibility is noted as generally good with easy entry, parking and secure facilities. However, some areas, especially older parts of the hotel, could benefit from updates to be more accommodating, particularly for elderly guests.
Overall, MarSerena stands out for its location, cleanliness and guest-friendly services, making it a highly recommended option for travelers seeking a relaxing seaside getaway.
Lodge with Parking
MarSerena provides free self parking on site. Parking facilities are available directly at the property for guests.
Accessible Lodge
This lodge is tagged as accessible in our database.
3-Star Lodge
This lodge offers a relaxing atmosphere with amenities like an outdoor pool, hot tub, and table tennis. The availability of kitchenettes in the rooms adds to the convenience for guests.
Lodge with Outdoor Pool
This lodge offers an outdoor pool and is located on the beach, within a 15-minute walk of Sea Avenue and Cuatro Esquinas Beach.
Lodge with Children's Pool
This lodge provides a family-friendly environment with a couple of small, heated pools specifically designed for children. The outdoor kids' pool is well-maintained within green areas, complemented by a dedicated play area and board games.
Lodge near The Beach
Lodge with Swimming Pool
Children's Pool Outdoor Pool
Number of pools 2
Pool 1 information:
Location of the pool: Outdoor pool
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Guest Reviews
MarSerena hotel boasts an excellent location that has received notable praise from its guests. Situated mere steps from the beach and close to Avenida del Mar, the hotel’s proximity to the sea is highly appreciated. Guests enjoy easy access to nearby restaurants, pubs and local commerce, making it a convenient spot for dining and shopping. The area is described as tranquil and ideal for relaxation with a cozy atmosphere that is perfect for both short and extended stays.
The pleasant green areas and well-maintained surroundings of the hotel add to its charm, offering a peaceful environment amidst the bustling tourist area. The easy entry and exit, alongside the friendly and attentive staff, are standout features frequently mentioned by guests. The hotel also features desirable amenities such as a heated pool and a jacuzzi, which are perfect for unwinding after a day of exploring.
In summary, MarSerena's central location close to the beach and key attractions, combined with its clean, well-kept facilities and exemplary service, make it a highly recommended choice for travelers seeking convenience and comfort.
The guest reviews of MarSerena highlight a mixed yet informative perspective on the hotel’s breakfast offerings. On a positive note, many guests found the breakfast to be good, very good or even excellent, praising it for being delicious, complete and delivered on time. The service, including the attention of the breakfast staff, was often described as cordial and attentive, enhancing the overall experience. For some, the breakfast was a pleasant surprise, being nutritious with a variety of options, although it often comes in a pre-packaged box delivered to the room. A few noted that these breakfast boxes fulfilled their purpose and were sufficient.
However, there were several recurring criticisms. Many guests felt the breakfast was basic, poor or not up to standard with little variety and minimal portions. Complaints about the healthiness of the breakfast items frequently emerged with a desire for more fresh and natural choices such as fruits. Some guests were disappointed by the pre-packaged nature of the breakfast and expressed that it did not match the value of their stay. Additionally, issues with the predetermined visitation points and lack of recycling for the breakfast bags were also noted.
Overall, while some guests thoroughly enjoyed the breakfast at MarSerena, others believe there is significant room for improvement, especially in terms of variety, portion size and freshness.
MarSerena offers a very positive dining experience with a few areas for improvement. The location is a major highlight, conveniently close to the beach and various shops, bars and restaurants, providing plenty of nearby dining options. Guests appreciate the comfortable rooms and often mention that the hotel is a very good place to spend a few days.
However, the breakfast draws mixed reviews. While some praise it as very delicious, precise and light, others find it quite poor or believe it could be improved. Breakfast is typically delivered to the room in a lunch bag containing a sandwich, a juice box, cookies, a coffee packet and cream, as well as either yogurt or a cereal bar. This offering is sometimes described as good or even very good, but there is room for enhancement in the variety and substance of the breakfast.
The lunch options seem to be a downside with criticisms about a poor selection and lack of variety. Some guests expressed a desire for more lunch offerings from the hotel. Despite this, the hotel's prime location near myriad dining and entertainment options compensates for these shortcomings, making MarSerena a solid choice for those looking to enjoy a convenient and pleasant stay close to the sea.
MarSerena offers a variety of accommodations that generally receive favorable reviews from guests. The cabins and rooms are described as cozy, comfortable and spacious with many guests appreciating the ample space and well-equipped facilities. Cleanliness is frequently highlighted with many reviewers praising the very clean and well-lit rooms, clean bathrooms and well-maintained towels. The cabins often feature kitchenettes, dining rooms and terraces, adding to the overall convenience for longer stays.
However, some reviews point out areas that could use improvement. Issues like damp smells in the cabin, old and rusty bathroom appliances and noise from thin walls are mentioned. Some rooms reportedly suffer from poor internet connectivity and missing amenities such as microwaves or curtains, which detract from the guest experience.
Despite minor maintenance concerns, such as outdated bathrooms and occasional noise from outside, many guests found the overall comfort and location of the cabins appealing. The proximity to the sea and beautiful gardens were also appreciated, enhancing the charm of the place. The friendly service and attention from staff, combined with a quiet and comfortable atmosphere, make MarSerena a pleasant choice for vacationers looking for a balance of comfort and affordability.
MarSerena receives mixed feedback regarding its beds with many guests finding them quite comfortable and cozy. Some reviews highlight that the beds in the matrimonial rooms are simply two twin beds pushed together, which may not provide the most seamless sleeping experience. There are positive mentions of the beds being excellent and comfortable for sleeping. However, issues are noted with the cleanliness of the bedsheets and the outdated state of the mattresses and furniture. It appears that the beds could benefit from updates, as several comments mention old, squeaky and uncomfortable beds, including mattresses that are too thin, very used or of poor quality. Furthermore, some guests remarked on the small size of the beds and the presence of single beds in rooms that might not accommodate larger groups or families well. Despite some comfort, the overall condition and age of the bedding and associated furniture seem to detract from the potential experience, especially for those staying on a busy street where passing trucks can cause disruptions.
MarSerena boasts a reputation for impressive cleanliness across its various accommodations and facilities. Numerous reviews repeatedly highlight the consistent cleanliness of rooms, cabins and public areas. Guests frequently comment on the well-maintained and clean environment, noting the diligent housekeeping services that ensure fresh towels and clean rooms daily. The attention to hygiene and order is evident, creating a pleasant and comfortable atmosphere that enhances the overall guest experience.
The facilities, including the pool, are commended for their upkeep and cleanliness, contributing to a serene and enjoyable stay. While some reviews mention areas for improvement, such as bathroom maintenance and more thorough cleaning measures, the hotel's overall commitment to cleanliness shines through. Guests appreciate the clean and cozy ambiance, praising the comfortable and organized spaces.
Despite minor criticisms, MarSerena's reputation for maintaining a high standard of cleanliness remains a strong point, making it an appealing choice for travelers who prioritize hygiene and comfort in their accommodation.
Visitors of MarSerena frequently commend the hotel's staff, noting their exceptional service and warm hospitality. Guests consistently describe the personnel as friendly, professional and attentive, creating an inviting atmosphere that makes the stay comfortable. Particular mention is given to the night manager and concierges, whose helpfulness and relaxed demeanor stood out. Many reviews highlight the prompt assistance and general kindness of the staff, including the reception and cleaning teams. Despite a few isolated incidents of inconvenience, such as an initial cold welcome or perceived incompetence, the overarching sentiment emphasizes the staff’s positive attitude, thoroughness and commitment to guest satisfaction. The presence of a well-kept pool and the overall cleanliness further enhance the appeal of the property, making it a highly recommended destination.
The WiFi at MarSerena appears to be a point of contention for many guests. Numerous reviews mention issues with the internet signal, describing it as poor or not working in their rooms. There have also been reports of low capacity and frequent connectivity problems with some guests experiencing complete lack of access. Overall, it seems that the WiFi quality and reach need significant improvement to meet guests' expectations.
MarSerena features a beautifully landscaped, heated outdoor pool that many guests find to be an attractive highlight of their stay. The pool is often described as being well-maintained, clean and safe, adding a touch of calm and relaxation to the overall experience. Guests appreciate the clear, well-lit and large pool, which sits invitingly in front of the cabins, offering a lovely view. Families particularly enjoyed the pleasant atmosphere around the pool, finding it great for kids. Although some mentioned occasional maintenance issues or not using the pool due to weather, its overall functionality and appealing look generally received positive remarks.
MarSerena's location is frequently praised by guests for its exceptional proximity to the beach. The hotel is just steps away with many reviews indicating it is half a block to a block away from the coastline. This makes it incredibly convenient for those looking to spend a significant amount of time by the sea, whether at the public beach or quieter pebble quay beach. The nearby promenade and the ease of access to beaches and restaurants further enhance the convenience of this locale. Guests also remarked on the total comfort and spaciousness of the accommodations, coupled with excellent cleanliness. The combination of proximity to the beach, dining and shopping opportunities makes MarSerena an ideal spot for visitors seeking a relaxing and enjoyable seaside getaway.
MarSerena offers a convenient location that is easy to reach, making it accessible for guests. The hotel provides excellent access to amenities like parking and private bathrooms and boasts good security, service and hygiene standards. Guests find that essential areas are easily accessible and the overall price-quality relationship is satisfactory. However, some reviews mention that the older facilities could benefit from updates, particularly in terms of accessing the first-floor cabins, which can be challenging for elderly guests. Additionally, the hotel could improve eco-friendliness by using recyclable breakfast bags and ensuring consistent replacement of toiletries. Despite these minor issues, the hotel remains close and accessible to key areas, enhancing the overall experience for visitors.
MarSerena provides a pleasant environment for families with several amenities tailored to children. The hotel features a couple of small, heated pools specifically designed for kids, alongside a dedicated play area. The outdoor kids' pool is well-maintained and situated within nicely kept green areas, ensuring a safe and enjoyable environment. Though the pool is large enough for children, there is a suggestion that it should be completely enclosed for added security. Overall, the hotel accommodates children well, creating a friendly atmosphere with various games and activities designed to entertain young guests.
At MarSerena, the outdoor pool is a standout feature frequently mentioned by guests in their reviews. Families appreciate the kids' play area adjacent to the pool, which adds an extra layer of enjoyment for younger visitors. The heated pool receives high praise for its comfort and ambiance with many describing it as amazing and a significant highlight of their stay. Its cleanliness and well-maintained condition do not go unnoticed, contributing to a calm and pleasant experience for visitors. Located conveniently close to the beach, it provides a great spot for both relaxation and fun. The pool's large size and attractive surroundings, including well-kept green areas, enhance its appeal, making it a popular choice especially for children. The swimming pool by the cabins is particularly noted for its convenience and cleanliness.
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Location
The pleasant green areas and well-maintained surroundings of the hotel add to its charm, offering a peaceful environment amidst the bustling tourist area. The easy entry and exit, alongside the friendly and attentive staff, are standout features frequently mentioned by guests. The hotel also features desirable amenities such as a heated pool and a jacuzzi, which are perfect for unwinding after a day of exploring.
In summary, MarSerena's central location close to the beach and key attractions, combined with its clean, well-kept facilities and exemplary service, make it a highly recommended choice for travelers seeking convenience and comfort.
Breakfast
However, there were several recurring criticisms. Many guests felt the breakfast was basic, poor or not up to standard with little variety and minimal portions. Complaints about the healthiness of the breakfast items frequently emerged with a desire for more fresh and natural choices such as fruits. Some guests were disappointed by the pre-packaged nature of the breakfast and expressed that it did not match the value of their stay. Additionally, issues with the predetermined visitation points and lack of recycling for the breakfast bags were also noted.
Overall, while some guests thoroughly enjoyed the breakfast at MarSerena, others believe there is significant room for improvement, especially in terms of variety, portion size and freshness.
Dinner
However, the breakfast draws mixed reviews. While some praise it as very delicious, precise and light, others find it quite poor or believe it could be improved. Breakfast is typically delivered to the room in a lunch bag containing a sandwich, a juice box, cookies, a coffee packet and cream, as well as either yogurt or a cereal bar. This offering is sometimes described as good or even very good, but there is room for enhancement in the variety and substance of the breakfast.
The lunch options seem to be a downside with criticisms about a poor selection and lack of variety. Some guests expressed a desire for more lunch offerings from the hotel. Despite this, the hotel's prime location near myriad dining and entertainment options compensates for these shortcomings, making MarSerena a solid choice for those looking to enjoy a convenient and pleasant stay close to the sea.
Rooms
However, some reviews point out areas that could use improvement. Issues like damp smells in the cabin, old and rusty bathroom appliances and noise from thin walls are mentioned. Some rooms reportedly suffer from poor internet connectivity and missing amenities such as microwaves or curtains, which detract from the guest experience.
Despite minor maintenance concerns, such as outdated bathrooms and occasional noise from outside, many guests found the overall comfort and location of the cabins appealing. The proximity to the sea and beautiful gardens were also appreciated, enhancing the charm of the place. The friendly service and attention from staff, combined with a quiet and comfortable atmosphere, make MarSerena a pleasant choice for vacationers looking for a balance of comfort and affordability.
Beds
Cleanliness
The facilities, including the pool, are commended for their upkeep and cleanliness, contributing to a serene and enjoyable stay. While some reviews mention areas for improvement, such as bathroom maintenance and more thorough cleaning measures, the hotel's overall commitment to cleanliness shines through. Guests appreciate the clean and cozy ambiance, praising the comfortable and organized spaces.
Despite minor criticisms, MarSerena's reputation for maintaining a high standard of cleanliness remains a strong point, making it an appealing choice for travelers who prioritize hygiene and comfort in their accommodation.
Staff
Wi-Fi
Pool
Beach
Accessible
Children's Pool
Outdoor Pool
Yes, MarSerena has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at MarSerena.
No, MarSerena doesn't allow dogs.
Yes, parking facilities are available at MarSerena.
No, MarSerena doesn't have a gym.
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