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Summary of reviewsSureStay Plus by Best Western Jonestown Lebanon Valley is highly regarded for its strategic location, ideal for travelers seeking easy access to I-81 and nearby attractions such as Hershey. Guests appreciate its dog-friendly environment and proximity to amenities and parks, noting the clean and quiet surroundings that enhance comfort and convenience. The breakfast experience is a significant highlight, offering a satisfying variety of options that exceed typical hotel fare. Guests are pleased with the quality of the food, including scrambled eggs, meat rolls, and fruit, and commend the helpful staff who contribute to a pleasant start to the day.
The hotel rooms are praised for their cleanliness and comfort, featuring cozy beds, good showers, and useful amenities like mini fridges and microwaves. Despite some mentions of small room and bathroom sizes, and occasional maintenance issues, the rooms provide a generally clean and comfortable environment, further improved by air conditioning. The overall cleanliness of the hotel is noted by many guests, who appreciate well-maintained bathrooms and beds, although some areas, such as the lobby, may have odors that detract from the experience.
The staff at SureStay Plus are consistently praised for their exceptional service, with particular mention of Tristin, a night receptionist, for enhancing the warm reception. Guests highlight the staff’s friendliness, courteousness, and readiness to assist, contributing significantly to a welcoming atmosphere. The beds are also a focal point, with many guests finding them comfortable, particularly the king-size beds, although there are occasional mentions of harder mattresses. Overall, the hotel provides a restful and pleasant stay with its ample bedding provisions.
In summary, SureStay Plus by Best Western Jonestown Lebanon Valley is valued for its convenient location, satisfying breakfast, clean and cozy rooms, and exceptional staff, making it a favored choice for travelers seeking comfort and ease.
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