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Summary of reviewsCampanile Lens enjoys a prime location, conveniently situated near major roads and highways, making it an ideal stop for travelers on the go. Its proximity to the city center, Lens2 shopping center, the Louvre Lens and the football stadium adds to its appeal. Guests appreciate the hotel's quiet surroundings, enclosed yard and secure parking, which is especially beneficial for pet owners and those traveling by car.
The breakfast offerings at Campanile Lens receive mixed reviews. While many guests praise the quality and variety, including local products and pastries, there are concerns about organization and restocking, especially later in the morning. Some guests feel the breakfast is overpriced and not fully stocked with the desired items, which affects the overall experience for some.
Dinner experiences at the hotel are generally not favorable with many guests citing limited choices, reliance on pre-cooked frozen food and a lack of variety. The quality of the food and the absence of kitchen staff for freshly prepared meals also receive criticism, although there are occasional mentions of satisfactory meals.
Rooms at Campanile Lens are often praised for cleanliness and comfort, particularly the beds, ensuring a good night's sleep. While the accommodations are generally deemed practical and functional, opinions on room size vary and some aspects like carpets and shower setups could use updates. Minor issues such as missing pillows, cold rooms upon arrival and occasional cleanliness concerns are noted, but the friendly and helpful staff contribute positively to the overall stay.
Cleanliness at the hotel is mostly praised with many guests highlighting the clean and comfortable rooms. However, a few reviews mention inconsistencies, such as questionable cleanliness behind and under beds, visible stains and occasional issues in bathrooms. Despite these criticisms, the overall sentiment towards cleanliness remains positive.
The staff at Campanile Lens receives high marks for their friendliness, professionalism and efficiency. Guests consistently mention the warm, welcoming nature of the team, which enhances the overall guest experience.
Parking facilities are highly appreciated for their security and convenience, featuring private, free parking with a coded gate and charging stations for electric vehicles. While space can occasionally be an issue during large group stays, the parking amenities are generally well-regarded.
The hotel's beds generally receive positive reviews with many guests finding them comfortable and conducive to restful sleep. However, there are some concerns about hard and worn-out mattresses and insufficient pillows, which can affect the overall comfort for some guests.
In summary, Campanile Lens stands out for its convenient location, calm atmosphere, clean rooms and exceptional staff. While breakfast and dinner offerings could see improvements and some room updates are needed, the hotel provides a comfortable and practical stay for most travelers.
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