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Summary of reviewsThe Swan Inn by Innkeeper’s Collection in Norfolk is a charming establishment praised for its idyllic location on the edge of the River Bure. This prime spot offers guests stunning scenic views, perfect for birdwatching, leisurely walks and boating activities, fully immersing them in the natural beauty of the Broads. The historic building, along with its picturesque riverside patio, adds to the inviting atmosphere, making it a wonderful base for exploring the area. The village of Horning, where the Inn is located, further enhances the experience with its delightful amenities, such as cafes, shops and restaurants.
Guests describe the rooms at The Swan Inn as clean, spacious and comfortable, often with beautiful river views that add to the peaceful ambiance. Positive feedback highlights the tasteful decor, excellent bed comfort and well-maintained bathrooms, contributing to a warm and welcoming stay. Despite a few mentions of noise, temperature control issues and minor refurbishments needed in older parts of the building, the general sentiment remains positive thanks to the lovely river vistas and the cleanliness maintained by diligent staff.
The breakfast experience at The Swan Inn receives praise for its quality and variety, particularly the delicious full English and cooked options. However, critiques include slow service due to understaffing, limited options and the lack of complimentary breakfast. Despite these occasional drawbacks, many guests still enjoy a delightful and memorable start to their day.
Dinner at the inn is generally well-received with many guests appreciating the fresh, high-quality food and the varied menu. Positive remarks also highlight the pleasant setting and friendly staff. However, some guests experienced slow service and inconsistent dish quality, though these issues do not overshadow the overall enjoyable dining experience.
Cleanliness is a strong point for The Swan Inn with most guests commending the spotless rooms and public areas. Occasional criticisms note minor issues like dirty window sills and need for updates, but these concerns are rare compared to the overall satisfaction with the hotel's tidiness.
The staff at The Swan Inn are frequently praised for their friendliness, helpfulness and attentiveness, contributing positively to the guest experience. While there are occasional mentions of understaffing or unwelcoming attitudes from certain staff members, the overall feedback points to a warm and accommodating service.
The hotel’s free WiFi receives mixed reviews with some guests appreciating the strong, reliable connection, while others experience poor connectivity and find the login process cumbersome. Similarly, the parking situation is mostly positive with ample and free parking options frequently highlighted, though the public access and occasional difficulty finding a space are noted.
For families, The Swan Inn offers a friendly and welcoming environment with spacious family rooms and staff who go above and beyond to ensure a pleasant stay. The inn provides a great setting for family getaways with convenient access to activities that cater to all ages.
While there are mixed opinions about the beds with many finding them too firm, some guests appreciate their firmness. Preferences for bed comfort vary, but the spacious and well-equipped rooms help balance these critiques.
Overall, The Swan Inn by Innkeeper’s Collection stands out as a solid three-star hotel offering a picturesque and comfortable retreat in Norfolk, marked by its beautiful location, clean accommodations and friendly staff, making it a recommendable choice for visitors seeking a serene escape.
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