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Summary of reviewsSheraton Offenbach Hotel enjoys a prime location in the heart of Offenbach, making it an ideal choice for both leisure and business travelers. Guests appreciate its proximity to public transportation, allowing quick access to Frankfurt Messe, the city center, and the airport. The hotel's closeness to the S-Bahn station and vibrant downtown shopping district, as well as the scenic Main River, adds to the convenience and enjoyment of staying there. The quiet, calming environment is complemented by a welcoming atmosphere, accentuated by excellent service from friendly and professional staff who enhance the guest experience.
The breakfast at the Sheraton Offenbach Hotel is generally well-received, with many guests praising its delicious, varied, and well-kept buffet. The attentive service further enriches the dining experience, though some find the price of €24 per person steep, especially when not included in the room rate. Still, for those who indulge, the quality of the breakfast stands out.
Rooms are noted for their spaciousness, comfort, and cleanliness, featuring beds that many guests describe as exceptionally comfortable. While some rooms exhibit modern luxury, there are mentions of outdated bathrooms and furnishings in need of refreshment. Overall, the rooms meet the expectations of a 4-star establishment, with cleanliness often highlighted despite minor issues.
The hotel's staff is frequently commended for friendliness, attentiveness, and excellent service, particularly at the front desk. They contribute significantly to a pleasant and hassle-free experience for guests, both domestic and international, though occasionally there are minor lapses in dining service.
Despite mixed feedback on Wi-Fi, with the lobby service generally satisfactory, guests would benefit from improved in-room internet connectivity. Parking is convenient with an ample underground garage, although some guests find the fees comparable to central Frankfurt and thus overpriced. Nonetheless, the easy elevator access to the garage remains a boon for those seeking convenience.
Guests frequently highlight the beds for their exceptional comfort, with the majority appreciating the cozy, spacious mattresses. The Sheraton Offenbach Hotel shines in its picturesque location with seamless connectivity to greater Frankfurt, providing a comfortable and welcoming stay overall, though some areas could benefit from attention to achieve consistency in guest satisfaction.
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