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Summary of reviewsMantra Parramatta enjoys a favorable position in the heart of Parramatta, making it a highly sought-after location for both leisure and business travelers. The hotel offers close proximity to major amenities such as the Westfield shopping center, Parramatta train station and an array of restaurants, cafes and essential shops. This central location also provides convenient access for those attending events at venues like Sydney Olympic Park. The friendly and efficient staff further enhances the positive experiences of many guests.
Breakfast at Mantra Parramatta generally receives positive remarks with many appreciating the variety and quality of the buffet-style breakfast. The dining experience features freshly cooked items and reasonable pricing, although some guests encountered issues like basic options, poor coffee and confusion around charges. Dinner service, however, is less consistent with the restaurant and room service often unavailable during evenings and weekends. While the limited menu offers tasty meals, the lack of availability at key times is a drawback.
Guest rooms are described as clean, comfortable and spacious, featuring amenities like gyms, pools, kitchenettes and balconies. However, some aspects of the rooms need modernization with reports of dated decor, old fittings and issues such as non-functioning temperature control and noisy air conditioning. Despite occasional complaints, the rooms are generally well-received for their size and comfort.
While cleanliness is praised by many, inconsistencies in housekeeping services are noted. Positive reviews highlight clean and modern amenities, though numerous guests reported dirty carpets, unclean bathrooms and inadequate room servicing. Nonetheless, the hotel's central position and good service positively impact overall guest experiences, even if some rooms may require better maintenance.
The hotel’s staff is consistently praised for being friendly, helpful and accommodating. Positive interactions with specific staff members, such as a praised young manager and receptionist, enhance guests' stays. However, there are instances of poor customer service experiences with issues like long waits and overcharging, but overall, the staff receives high marks for their professionalism and attentiveness.
Mantra Parramatta's wifi service receives mixed reviews. While some find it good, others report poor connectivity, limited data usage and high charges for access. The lack of clear instructions on connecting to the wifi further exacerbates this issue.
The hotel’s gym and pool facilities also receive varied feedback. While the gym is occasionally described as amazing, criticisms include broken equipment and a need for repairs. Similarly, the pool is enjoyed by many but is noted to be cold at times and occasionally shut for maintenance. Both amenities are appreciated but could benefit from better upkeep.
In summary, Mantra Parramatta is a well-located hotel offering comfortable and spacious rooms, friendly service and convenient access to local amenities. While some aspects, such as the dining service and room maintenance, could be improved, the overall experience for many guests remains positive.
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