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Summary of reviewsHotel Excelsior enjoys a prime location, particularly convenient for travelers using the train station right across the street. Guests appreciate the ease of access, making it a strategic choice for business trips or excursions to nearby Rome. The hotel's on-site parking and the cordial staff further enhance its reputation as a practical, comfortable stay.
The breakfast experience at Hotel Excelsior is highly commended for its abundant variety and quality, offering both sweet and savory choices that cater to different tastes. Guests enjoy the homemade items and excellent coffee, served by attentive staff, creating a satisfying start to the day that aligns well with the hotel's convenient location.
Room accommodations at Hotel Excelsior are noted for their spaciousness and general cleanliness. While some aspects, like outdated decor and uncomfortable bedding, require improvement, the room layouts and added features such as terraces are appreciated by guests. Cleanliness in the hotel is mostly satisfactory, with many areas well-maintained, though improvements could ensure consistent standards throughout.
The staff at Hotel Excelsior consistently earn praise for their friendliness and professionalism, contributing to a warm and welcoming environment. Their attentiveness and customer care, particularly during breakfast service, highlight the personal touch that enhances guest experiences.
However, potential visitors should note limitations such as spotty WiFi, particularly in guest rooms, that challenge connectivity. Additionally, while some beds are comfortable, inconsistent mattress quality and bedding present areas for improvement.
Overall, while Hotel Excelsior is rated as a four-star establishment, some guests feel it offers a lower-star experience due to issues like outdated structures and maintenance needs. For travelers prioritizing location and a welcoming atmosphere, it remains a favorable option, though adjusting expectations about luxury amenities might be necessary.
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