Info
Summary of reviewsProtea Hotel by Marriott Mahikeng presents itself as an excellent accommodation choice, benefiting from a central location on Nelson Mandela Road. The hotel offers easy access to popular attractions, public transport, shopping malls, restaurants and is conveniently close to both the city center and the Botswana border. While some guests have noted that the surrounding area and access roads may need some improvement, the location remains highly appreciated for its convenience.
Guests consistently praise the clean, spacious and well-maintained rooms. The comfort of the beds, often highlighted for their feather comforters, contributes to a restful stay. The rooms are equipped with essential amenities and the decor is pleasant, adding to the overall positive experience. While there are occasional comments about noise and minor functional issues like air conditioning, the high level of maintenance and cleanliness stands out.
The dining experience, particularly breakfast, receives positive feedback for its variety and taste with omelets and buffet options often highlighted. The breakfast staff’s friendliness and the cleanliness of the dining area are well-received. Dinner also garners compliments for the quality of the food, especially the steak. However, occasional criticisms regarding the variety, service speed and pricing suggest some areas for improvement.
Staff at the Protea Hotel by Marriott Mahikeng are frequently commended for their friendliness and professionalism. From the reception to the kitchen, the team is attentive and dedicated to ensuring guests have a comfortable stay. Minor issues like understaffing during peak times do not overshadow the overall positive impression of the staff's service.
Cleanliness is a significant strength of the hotel with both rooms and common areas consistently described as immaculate. This focus on hygiene adds to the welcoming atmosphere of the hotel.
While free Wi-Fi receives mixed reviews with some guests experiencing good connectivity and others finding it unreliable or noting the lack of a complimentary allowance, the need for improvement in this area is clear.
The on-site parking, though secure, is not covered and sometimes congested. Security measures are in place, but additional covered spaces could enhance guest satisfaction.
Business travelers find the hotel accommodating with well-equipped facilities and a convenient location suitable for meetings and events. The staff's supportive attitude contributes positively to the business-friendly environment.
Overall, Protea Hotel by Marriott Mahikeng offers a clean, comfortable and well-located option with commendable customer service, making it suitable for both leisure and business travelers.
Show moreRead review summaries for all categories
Categories
