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Summary of reviewsThe Best Western Plus Cairn Croft Hotel in Niagara Falls is widely admired for its excellent location, impressive amenities and exceptional service. Situated near a variety of restaurants, a grocery store and a gas station, it provides guests with easy access to daily essentials and is just a short distance from Niagara Falls. Visitors appreciate the peaceful atmosphere, which offers a perfect balance between convenience and tranquility away from the crowded downtown area.
The hotel garners mixed reviews for its breakfast. Many guests enjoy the delicious food, friendly service and great value offered at the attached pub. However, some feel the breakfast options are limited and desire more variety, including vegetarian choices.
The dining experience, particularly at Doc McGillian's Irish Pub, receives high praise for its excellent food, drinks and live music. The pub's inviting atmosphere and quality meals make dining at the hotel enjoyable with both dinner and breakfast receiving commendations.
Guest rooms are often highlighted for their cleanliness and comfort, particularly the ultra-comfortable beds and pillows. While some guests feel the décor is a bit dated and certain areas could use updating, the overall feedback emphasizes the pleasant experience provided by the spacious, cozy and well-maintained rooms.
Cleanliness is a standout feature at the Best Western Plus Cairn Croft Hotel. Guests frequently applaud the spotless condition of the rooms and common areas, reflecting the hotel's commitment to impeccable service and attention to detail.
The exceptional staff at the hotel are consistently praised for their kindness, courtesy and helpfulness. From the front desk to the maintenance team, the staff's welcoming demeanor and excellent customer service significantly enhance the guest experience.
The pool area is another major highlight, especially for families. The indoor pool, hot tubs and children's play area are frequently described as clean and beautiful, providing a resort-like atmosphere. Families appreciate the kid-friendly setup and the convenient layout of the rooms surrounding the pool area.
Although the parking situation has its pros and cons with some guests finding the parking fees expensive, the availability of a shuttle service to the tourist section helps mitigate this issue.
Overall, the Best Western Plus Cairn Croft Hotel is highly recommended for its ability to cater to families, offering a memorable and enjoyable experience with its excellent location, comfortable accommodations and exceptional service. Show more
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Categories
Hotel near Golf Courses
This hotel is a prominent golf destination, directly partnering with Niagara Golf Vacations to offer tailored golf packages. It includes a golf simulator and collaborates with numerous local golf courses, providing guests with comprehensive access to golf facilities and experiences.
Family Friendly Hotel
This hotel is considered one of the best family-friendly options in Niagara Falls, featuring an indoor courtyard. It provides a range of amenities suitable for families.
Hotel with Swimming Pool
The hotel provides pool facilities and is known for its comfortable rooms and convenient location. It is suitable for both leisure and business travelers.
Heated Pool Indoor Pool
Business Hotel
As a Best Western Plus, it likely provides standard business amenities such as meeting rooms and business services.
Hotel with Gym
This hotel is known to have fitness amenities.
Hotel with EV Charging Stations
This hotel offers electric car charging stations for guest use. It is located on Lundy's Lane in Niagara Falls and provides a convenient option for EV owners visiting the area.
3-Star Hotel
The hotel provides a comfortable stay with good amenities. Its location offers a balance of accessibility to attractions and a quieter setting, appealing to those seeking both value and relaxation.
Hotel with Indoor Pool
This hotel features a large indoor pool situated in an attractive atrium setting, complemented by a hot tub and a sauna, creating a pleasant environment for swimming and unwinding.
Hotel with Heated Pool
Includes an indoor heated pool and a tropical-themed courtyard, providing a unique and relaxing atmosphere. Offers on-site dining and is family-friendly. Features a distinctive design and comfortable accommodations.
Hotel with Rooms With Fireplace
Hotel for Honeymoon
Hotel with Parking
EV charging stations
Accessible Hotel
Room Types
Queen Room with Two Queen Beds with Courtyard ViewOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as pool views. The unit has 2 beds.
Queen Room - Non-SmokingOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a carpeted floor. The unit offers 1 bed.
Queen Room with Two Queen Beds with Courtyard View - Ground FloorOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as pool views. The unit has 2 beds.
Tower Queen Room with Two Queen BedsOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room offers air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor and a flat-screen TV with cable channels. The unit has 2 beds.
King Room - Non-SmokingOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a carpeted floor. The unit offers 1 bed.
Corner Queen Room with Two Queen Beds - Non-SmokingProviding free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room provides air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor and a flat-screen TV with cable channels. The unit offers 2 beds.
Queen Room with Two Queen Beds - Patio AccessThis air-conditioned quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit offers 2 beds.
King Room with Fireplace - Non-SmokingThe fireplace is the standout feature of this double room. Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.
Large Queen Room with Two Queen Beds - Non-SmokingFeaturing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room features air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor and a flat-screen TV with cable channels. The unit has 2 beds.
King Suite - Non-SmokingFeaturing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.
Standard Queen Room with Two Queen BedsOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room offers air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Standard Queen Room with Two Queen Beds - Guest HouseFeaturing free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room features air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor and a flat-screen TV with cable channels. The unit has 2 beds.
Queen Room with Two Queen BedsOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a carpeted floor. The unit has 2 beds.
Tower King Room - Spa Bath - Non SmokingThe spa bath is a top feature of this double room. The double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.
Large Tower King Room with Balcony - Non SmokingGuests will have a special experience as the double room provides a fireplace. This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 1 bed.
King Room with FireplaceThe fireplace is a top feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV with cable channels. The unit has 1 bed.
King Room - Shower OnlyThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
King Room with WhirlpoolThis double room's special feature is the spa bath. The double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room offers a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Queen Room - AccessibleThe double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room offers a wardrobe, parquet floors, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
The Best Western Plus Cairn Croft Hotel boasts a highly praised location. It sits close to a variety of restaurants, a grocery store, a gas station and other conveniences, making it an ideal spot for travelers looking for easy access to daily essentials. Its proximity to Niagara Falls, being about a 40-minute walk or a short drive away, offers guests the advantage of visiting the iconic natural wonder without being in the midst of the crowded downtown area.
Guests appreciate the peaceful atmosphere, as it's not far from major attractions but still avoids the hustle and bustle of busier spots like Clifton Hill. The hotel's geographical location also provides easy access to its own restaurant and pub, adding to the convenience. Additional positives include its clean and well-maintained property, complete with amenities like a pool and playground, enhancing the overall guest experience.
In summary, the hotel's location strikes a perfect balance between convenience and tranquility, making it a great base for exploring Niagara Falls and its surrounding attractions.
Breakfast
Guests at the Best Western Plus Cairn Croft Hotel have mixed opinions about the breakfast offerings. On the positive side, many visitors praised the breakfast as being excellent, delicious and a great value. Several guests enjoyed generous portions and found the staff to be very friendly and exceptional in their service. The attached pub, where breakfast is served, also received positive remarks for its atmosphere and quality of food.
However, there are notable criticisms. Some guests felt the breakfast menu was limited with only three fixed options and no buffet service. The absence of vegetarian options, along with the lack of variety such as yogurt or fruit, was mentioned by a few reviewers. Others described the breakfast as not filling or of low quality. Service speed at breakfast was also a point of contention with some finding it slow and unsatisfactory.
Overall, while many appreciated the friendly staff and tasty meals, the limited menu options and occasional service issues detracted from the experience for some guests.
Dinner
The dining experience at Best Western Plus Cairn Croft Hotel stands out for its quality and variety. Doc McGillian's Irish Pub, attached to the hotel, has received high praise for its excellent food and drinks. Guests particularly enjoyed the combination of good meals and live music, creating an enjoyable atmosphere. The restaurant offers a range of meals, consistently described as very good or amazing, whether it’s dinner or breakfast. Notably, the breakfast package is also well-received. The pub, described as beautiful, serves typical breakfast and other meals, contributing to the overall positive dining experience. Guests appreciate both the food and the exemplary service, which contribute to a fun and relaxing stay, enhanced by the delightful pool and spa facilities.
Rooms
At Best Western Plus Cairn Croft Hotel, guests frequently commend the cleanliness and comfort of the rooms. The beds and pillows receive high praise for their ultra-comfortable nature, contributing significantly to a restful stay. Many highlight that the rooms are well-maintained, spacious and cozy, making them ideal for a relaxing experience. The bathrooms, though occasionally noted as in need of updating, are often described as spotless.
However, some guests point out that the room decor feels a bit dated with a preference for some renovations and updates to the interiors. A few reviews mention that rooms can be too dark due to the brown walls and curtains. Additionally, temperature control appears to be an issue for some with reports of rooms being too hot.
Despite these minor setbacks, the overall feedback emphasizes the pleasant experience provided by the clean and well-appointed rooms with the comfort of guests being a notable highlight.
Beds
The beds at Best Western Plus Cairn Croft Hotel are frequently praised for their exceptional comfort with many guests highlighting the ultra-comfortable mattresses and pillows. Reviews often mention the overall cleanliness of the rooms, which extends to the beds, sheets and pillows. While a few guests found the beds either uncomfortable or smaller than expected, the majority agree that the beds contribute to a restful stay.
Cleanliness
The Best Western Plus Cairn Croft Hotel impresses with its impeccable service and attention to detail. The staff are known for their courtesy and responsiveness, enhancing the overall experience. Guests consistently highlight the hotel's spotlessness, noting that everything from the rooms to the common areas is kept clean and tidy. The property appears well-maintained with visible updates contributing to its neat appearance. Rooms are frequently described as clean and of a fair size with clean beds and bathrooms ensuring a comfortable stay. Even high-traffic areas like the pool and hot tubs are kept in good condition, reflecting the hotel's commitment to cleanliness. Overall, the hotel is very clean and well put together, providing a pleasant and orderly environment for its guests.
Staff
The Best Western Plus Cairn Croft Hotel is renowned for its exceptional staff, consistently praised by guests for their kindness, courtesy and helpfulness. Visitors laud the welcoming and friendly demeanor of the front desk personnel, noting their efforts to ensure a pleasant stay. The customer service at this hotel is frequently highlighted as excellent with staff members described as accommodating, polite and informative, especially when guiding guests about local amenities such as the shuttle bus service. Overall, the staff’s prompt and kind service significantly enhances the guest experience, making the Best Western Plus Cairn Croft Hotel a well-regarded destination.
Pool
The pool area at Best Western Plus Cairn Croft Hotel consistently garners praise from guests for its inviting and beautiful atmosphere. Frequently described as clean and well-maintained, the pool and spa facilities offer an impressive range of amenities including hot tubs and a children's play area. The design of the pool courtyard gives off a resort-like feel, providing a pleasant escape even on cold rainy days.
Guests with families particularly appreciate the kid-friendly setup with many highlighting the pool's central location and adjacent game room. The indoor pool space is not only spacious but also thoughtfully designed to cater to both relaxation and fun. Parents love that the pool area offers something for everyone, making it a major highlight of their stay.
Moreover, the combination of the pool, hot tubs and attached pub provides a comprehensive leisure experience, contributing significantly to the hotel's charm. Whether traveling with children or looking for some spa relaxation, visitors frequently commend the Best Western Plus Cairn Croft Hotel's pool area as a standout feature.
Parking
Guests at the Best Western Plus Cairn Croft Hotel often commented on the parking situation, which has its pros and cons. Many appreciated the big and decent parking facilities, noting that parking was conveniently close to everything and offered easy outdoor access to their rooms. However, a common point of concern was the parking fee with some finding the cost—ranging from $15 to $20 per night—expensive, especially since it wasn’t included in the room rate. Some guests expressed a desire for free parking, feeling that paid parking added an unnecessary additional fee. Despite this, the availability of a shuttle service to the tourist section helped offset the inconvenience for some visitors, though it was noted that more shuttles, particularly to the falls, would be beneficial for families.
Family
Best Western Plus Cairn Croft Hotel is a standout destination for families, known for its exceptional family-friendly environment and an abundance of activities tailored for kids. The hotel's layout proves convenient for families traveling together with rooms arranged around a central pool area, creating a cohesive and enjoyable atmosphere for all ages.
Guests frequently highlight the excellent indoor pool, which is both gated for added safety and complemented by an engaging waterpark. Young children find plenty to love with parents appreciating the opportunity to relax by the pool and spa while their kids enjoy the water. The terrace space is particularly noted for enhancing the overall experience by providing a comfortable spot for adults to unwind.
The hotel staff receives praise for their friendly demeanor, contributing to a warm and welcoming environment. The various family amenities, from the play structure to the overall facilities, make it an ideal spot for a family getaway. Located conveniently close to Niagara Falls, the hotel offers both recreational fun within its premises and easy access to nearby attractions. Whether it's for a short family rest or a more extended vacation, Best Western Plus Cairn Croft Hotel comes highly recommended for its ability to cater to families, ensuring a memorable and enjoyable experience for all.
Indoor Pool
The Best Western Plus Cairn Croft Hotel features an indoor pool that is highly praised for its appeal to families and children. The indoor pool includes a garden area and many rooms offer direct access, enhancing convenience for guests. The addition of a spa and slides makes the pool area particularly enjoyable for children. Safety is also a priority with the pool being gated. The courtyard area around the pool provides a resort-like atmosphere and the indoor patio adds to the overall ambiance. This pool setup not only offers a relaxing environment but also ensures a fun and secure experience for family visitors.
Yes, Best Western Plus Cairn Croft Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Best Western Plus Cairn Croft Hotel.
No, Best Western Plus Cairn Croft Hotel doesn't allow dogs.
Yes, parking facilities are available at Best Western Plus Cairn Croft Hotel.
Yes, Best Western Plus Cairn Croft Hotel has a gym.