InfoSummary of reviewsThe Grand Naniloa Hotel, a Doubletree by Hilton, is celebrated for its stunning location in a picturesque bay area, offering breathtaking ocean views and easy access to Hilo’s diverse attractions. The proximity to the airport and the convenience of free parking further enhance the appeal for guests exploring the Big Island. The hotel's beautiful garden and welcoming atmosphere complement the natural setting, making it a favored spot for both leisure and business travelers.
Guests enjoy spacious rooms that are clean and well-equipped, featuring captivating sea views and reliable air conditioning. However, some note minor issues such as plumbing noise and limited electrical outlets, indicating ongoing upgrades to improve the guest experience. Despite occasional cleanliness concerns, including neglected balcony furniture, the staff’s responsiveness and willingness to provide room upgrades when needed are appreciated.
The staff at Grand Naniloa Hotel are frequently praised for their warmth, friendliness, and professionalism, contributing significantly to a memorable stay. The genuine hospitality, swift valet service, and added touches like free morning coffee further enhance guests’ satisfaction. Although there are occasional mentions of service inconsistencies, most guests feel well-cared for and valued by the attentive team.
The pool area, while small, offers a scenic ambiance with beautiful surroundings for lounging, adding to the hotel's charm. The valet parking service is recognized for its efficiency and worth, though the challenges of self-parking and the separate parking fee may compel guests to opt for valet service.
Breakfast receives mixed reviews, with positive remarks about food quality and an excellent à la carte menu. However, service inconsistencies and limited food options can detract from the dining experience. Despite these aspects, the overall positive features of the hotel, including its remarkable location and welcoming staff, make it an appealing destination for travelers to Hilo. Show more
InfoSummary of reviewsHilo Hawaiian Hotel, Trademark Collection by Wyndham enjoys a prime location on the picturesque shores of Hilo Bay, offering breathtaking ocean views, serene surroundings and easy access to a variety of attractions. Guests appreciate its proximity to Coconut Island, Japanese gardens and local beaches. The central position in Hilo makes it an excellent base for exploring the Big Island’s east coast, including Mauna Kea, Volcanoes National Park and several scenic waterfalls. The hotel’s location, combined with free parking and a laid-back atmosphere, ensures a comfortable stay and convenient excursions.
The breakfast at Hilo Hawaiian Hotel, Trademark Collection by Wyndham receives mixed reviews. Many guests commend the restaurant for its good value, delicious food, big portions and great service with highlights such as tasty croissants and good coffee. However, some were dissatisfied with the complimentary continental breakfast, citing issues like insufficient variety, lackluster service and overpriced items.
Dinner options at the hotel's two on-site restaurants are generally well-received, especially WSW Steakhouse, which guests praise for its excellent food and late hours. Commendations include high-quality steak and lobster dishes and a pleasant bar atmosphere. Although some guests felt the prices were high and service occasionally slow, the overall dining experience is positive, enhanced by picturesque bay views.
The spacious rooms are noted for their comfort, spectacular oceanfront views and well-equipped amenities. However, some reviews highlight the dated furnishings, noisy air conditioning and occasional cleanliness issues due to infrequent housekeeping. Despite these drawbacks, many guests find the rooms satisfactory thanks to beautiful views and spaciousness.
Cleanliness at the hotel also receives mixed feedback. Many praise the clean and well-maintained rooms and common areas, while others report issues such as dirty furniture and visible stains. Some guests were disappointed with the less frequent housekeeping services and noted the need for renovations.
The staff at Hilo Hawaiian Hotel, Trademark Collection by Wyndham are often described as friendly, helpful and accommodating, particularly at the front desk. While most interactions leave a favorable impression, there are occasional mentions of inconsistency in service quality.
Free wifi is available but receives mixed reviews. Some guests find it reliable and easy to connect, while others encounter slow speeds and connectivity issues. The security of the connection is also a concern for some.
The hotel’s pool area is clean and tranquil, though some guests find it small and dated. The cool water temperature and early closing times are noted drawbacks, but the pool remains a popular spot for families and children.
While the hotel is not right on a beach, it offers beautiful views of Hilo Bay and is within walking distance to local beaches. The serene waterfront and nearby small park add to the tranquil environment.
Parking at the hotel is frequently praised for being ample and free with options including an underground garage. Despite occasional challenges when the hotel is fully occupied, the overall sentiment is positive due to the convenience and proximity of parking spaces.
The hotel proves to be a great choice for families with spacious rooms, ample parking and a kid-friendly atmosphere. Families enjoy the variety and quality of food at the restaurant and the water activities available, making it a memorable destination for a family vacation.
Beds are generally praised for their comfort, which significantly enhances the guest experience. Some guests do mention the need for better maintenance of bedding and pillows, but the spacious rooms and comfortable beds remain a strong point.
Overall, Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers a mix of positive and constructive feedback. Its superb location, pleasant dining experiences, spacious rooms and welcoming staff are highlights, while areas such as breakfast variety, room updates, cleanliness and wifi could use improvement. The hotel remains a solid choice for travelers seeking convenience and natural beauty in Hilo. Show more
InfoSummary of reviewsHilo Reeds Bay Hotel is highly praised for its excellent location in Hilo, providing stunning views of Hilo Bay and easy access to local attractions, parks and the beach. The prime positioning offers a tranquil escape with the relaxing sound of waves and cool breezes, making it an ideal spot for nature lovers and those wanting to explore the scenic surroundings. Guests appreciate its proximity to the airport and downtown Hilo, which adds to its convenience for travelers.
The rooms are commended for their cleanliness, comfort and spaciousness, often featuring beautiful sea views and practical amenities like kitchenettes. The daily room service and plentiful supply of fresh towels enhance the guest experience. While some reviews mention that the hotel and its rooms could benefit from modern updates and improved decor, the overall sense is that the accommodations provide a comfortable and pleasant stay.
Cleanliness throughout the property is another highlight with well-maintained facilities and common areas. Guests frequently mention the daily cleaning services and the helpful, friendly staff who contribute significantly to the upkeep of the hotel, ensuring a neat and tidy environment.
The staff at Hilo Reeds Bay Hotel are celebrated for their exceptional hospitality. Their friendly, helpful and welcoming demeanor consistently receives high praise from visitors. The team’s attentiveness and cheerful attitudes significantly enhance the overall guest experience, creating a warm and inviting atmosphere.
While the free Wi-Fi service has received mixed reviews with many guests noting issues with connectivity and reliability, the hotel makes an effort to provide this amenity, though improvements could enhance guest satisfaction.
The courtyard pool receives mixed reactions. Despite its small size and occasional closures, it offers a quiet and pleasant spot for relaxation. Guests enjoy the peaceful ambiance and the lovely views it provides.
The hotel's beach access is a significant draw with guests relishing the beautiful ocean views and the convenience of being just steps away from the serene Reeds Bay Beach Park. The location on Banyan Tree Street adds further charm, providing both convenience and a quiet retreat.
Parking at the hotel is generally appreciated for its security and convenience with plenty of spaces and overnight security measures creating a sense of safety. Although some found the parking area a bit tight, the overall feedback is positive.
The beds are frequently described as very comfortable with clean and inviting bedding enhancing sleep quality. While occasional mentions of hard or lumpy mattresses appear, the majority of reviews highlight the beds as a notable comfort feature.
As a cost-effective option, Hilo Reeds Bay Hotel appeals to budget-conscious travelers, offering clean accommodations and good value for money. However, potential guests should be aware that the hotel is somewhat dated with basic amenities. While it may not meet the standards of a modern three-star property, it remains a satisfactory choice for short stays, particularly for those prioritizing cost and location over luxury. Show more
InfoSummary of reviewsThe Big Island Hostel is highly praised for its incredibly friendly and helpful staff, who are always available and accommodating to guests' needs. Travis, Lotus and Dutch are particularly noted for their welcoming demeanor and multicultural dynamics. Despite a minor issue with the front door, the staff ensures that late arrivals and check-ins are accommodated. Gabriel, the managing director, sets an exceptional standard for customer service with his courteous and understanding approach. Guests appreciate the hostel's location, cleanliness and well-equipped kitchen, making for an excellent and welcoming experience overall. Show more
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