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Summary of reviewsCross Keys by Chef & Brewer Collection offers a delightful experience amidst the picturesque landscapes of northern England, with guests frequently praising its ideal location for exploring nearby towns and attractions. The hotel's strategic position provides convenient access to scenic spots and local sights such as Middlesbrough, Marske, Whitby, and Saltburn. The setting boasts idyllic views, including the iconic Roseberry Topping, contributing to its charm. Ample parking enhances the convenience of the locale, offering a tranquil retreat from city noise.
Guest reviews consistently highlight the genuine warmth and remarkable hospitality of the staff, who are applauded for their professionalism, friendliness, and exceptional service across reception, bar, and restaurant areas. The dining experience is notably satisfying, with hearty meals in a charming bar and restaurant area that serves as a favorite spot for guests seeking good food and a welcoming atmosphere. The breakfast is described as superb, offering a variety of options with well-cooked dishes, and is a memorable part of the stay. Dinner, too, receives praises for its quality and variety, with standout dishes that contribute to a pleasant dining experience.
Accommodation at Cross Keys is generally spacious and clean, featuring comfortable beds that ensure a restful respite for guests. Most rooms are described as cozy and homely, offering comfort despite some signs of aging in decor and facilities. While areas such as bathrooms could benefit from updates, the hygiene standards are commended for maintaining cleanliness throughout the hotel. The overall accommodation provides good value, aligning with the hotel's reputation for a warm and positive atmosphere.
Although the WiFi service is noted to be inconsistent, with some guests enjoying fast internet and others facing connectivity challenges, the overall warmth of the property coupled with the friendly staff makes Cross Keys by Chef & Brewer a solid choice for travelers seeking comfort, convenience, and a touch of northern England's enchanting beauty.
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