Info
Summary of reviewsPuerta de Segovia, nestled on the outskirts of Segovia, offers a tranquil retreat with convenient access to the city's historic center. Despite some distance from the heart of the city, the hotel is well-connected by public transport and opinions on its location are predominantly positive. Its serene surroundings provide a peaceful environment for a restful stay, complemented by ample, free on-site parking which guests appreciate.
One of the standout features is the hotel's spacious and clean rooms, earning consistent praise for their comfort, generous size and modern amenities such as minibars and large bathrooms. While a few guests pointed out minor drawbacks like outdated lighting and furniture, the overall sentiment is positive regarding room quality.
The breakfast experience at Puerta de Segovia receives mixed reviews. Some guests appreciate the variety and quality of the offerings, enjoying a substantial buffet at a reasonable price. However, other reviews highlight the need for improvement in terms of variety, quality and service speed, suggesting that the breakfast does not fully meet four-star standards.
The dining experience, particularly dinner, also garners mixed feedback. While some guests commend dishes like paella and Castilian soup and enjoy the poolside dining atmosphere, others point to issues with food quality, menu variety and service efficiency. These inconsistencies suggest room for enhancement in the hotel's restaurant offerings.
The hotel excels in cleanliness with guests frequently praising the immaculate condition of the rooms and common areas. The outdoor pool is a favorite among guests, especially during summer, due to its size, cleanliness and well-maintained surroundings, though occasional crowds and access issues were noted.
The staff at Puerta de Segovia generally receive high marks for their friendliness, professionalism and attentiveness, contributing positively to the overall guest experience. Isolated incidents of less favorable interactions were reported, primarily at reception and during breakfast service, but these did not significantly detract from the overall positive sentiment.
For families, the hotel is well-regarded, offering spacious family rooms and child-friendly amenities such as a large pool and play areas. The quiet location is another benefit, providing a safe and peaceful environment for family stays.
However, the hotel's WiFi service is a notable area of concern with many guests reporting weak signals and instability, particularly in guest rooms. Additionally, while the beds are generally comfortable, issues with mattress and pillow quality were mentioned, highlighting an area for potential improvement.
Overall, Puerta de Segovia provides a comfortable and convenient option with excellent cleanliness, friendly staff and a peaceful environment—though it falls short in some areas, including breakfast quality, dining experiences and WiFi service, leading some guests to question its four-star rating.
Show moreRead review summaries for all categories
Categories
