Info
Summary of reviewsSerema Palace Hotel in Lavras offers an ideal combination of location, comfort, and exceptional service, earning high praise from its guests. Situated in the bustling central square, the hotel provides easy access to local attractions, including charming snack bars, cozy shops, a beautifully preserved old church, and a delightful pizzeria, making it an excellent base for both business and leisure travelers. The convenience of on-site parking further enhances the stress-free exploration of the vibrant city.
A standout feature of the hotel is its impressive breakfast. Guests consistently commend the wide variety and quality of the offerings, which include cakes, cold cuts, breads, cookies, scrambled eggs, cheeses, teas, coffee, milk, jams, and natural juices. The breakfast room is well-sized, providing good service even though occasional high guest numbers can lead to temporary unavailability of some items. Overall, the breakfast contributes positively to the cost-effectiveness of the stay.
Guests appreciate the spacious and comfortable rooms, particularly those on higher floors that offer tranquility. Comfort is enhanced by queen beds with quality mattresses, though some guests suggest updates to improve comfort further. While the simple decor might seem outdated to some, the general room comfort is satisfactory, despite the absence of air conditioning in certain rooms.
The exceptional cleanliness of Serema Palace Hotel is frequently noted by guests, with high standards maintained throughout the guest rooms and public spaces. The quality of cleaning services, particularly in the bathrooms, contributes to the pleasant environment. Although there are occasional issues such as walls needing repainting, these minor drawbacks do not diminish the overall cleanliness of the hotel.
Finally, the staff at Serema Palace Hotel is consistently praised for their attentive and courteous service. From the front desk to the cleaning team, employees are described as friendly, helpful, and professional, enhancing the welcoming atmosphere of the hotel. The dedication of the staff plays a significant role in creating a positive guest experience, making Serema Palace Hotel a favored choice in Lavras.
Show moreRead review summaries for all categories
Categories
