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Summary of reviewsKastel Grão Pará in Petrópolis receives overall positive reviews, primarily for its strategic location, excellent breakfast, warm service and family-friendly environment. Positioned in the city's heart, the hotel offers easy access to key attractions, shops and public transport, making it an ideal base for tourists and history enthusiasts. However, some guests have experienced noise from the nearby bus station and streets and the lack of dedicated parking is a drawback for travelers with cars.
Breakfast at Kastel Grão Pará stands out with guests frequently praising its varied, fresh and plentiful offerings, featuring local delicacies like freshly made Petrópolis toast. Although vegan options are limited and some items face occasional replenishment delays, the positive feedback overwhelmingly highlights the delightful start to the day provided by the hotel's breakfast service.
The hotel's on-site restaurant also gets high marks for its excellent food quality, varied menu and reasonable prices. Guests appreciate the creative culinary options and the convenience of dining at the hotel. Despite occasional inconsistencies in food quality and the restaurant’s early closing time, the restaurant is a well-regarded feature.
Room comfort garners mixed reviews. Many guests find the rooms spacious, clean and comfortable, particularly praising the newly renovated bathrooms and cozy beds. Nonetheless, noise from the street, inconsistent cleanliness and outdated furnishings in some rooms are noted areas for improvement.
Cleanliness feedback is similarly mixed; while many praise the hotel's meticulous upkeep, others have highlighted issues like moldy bathrooms and dirty walls, indicating that maintenance can sometimes be inconsistent.
The staff at Kastel Grão Pará receive high praise for their friendliness, attentiveness and helpful service. Specific mentions of staff members who positively impacted guests’ stays underline the team’s dedication to providing thoughtful and supportive service.
Wi-Fi services receive mixed reviews with some guests experiencing stable connections in common areas, while others struggle with inconsistent signals in their rooms. The hotel staff generally attempt to address connectivity issues when reported.
The leisure facilities, including heated pools and hot tubs, are well-received for cleanliness and comfort, creating a family-friendly environment appreciated by many guests. Although some found the pool areas small and crowded at times, the overall sentiment remains positive.
In summary, Kastel Grão Pará is praised for its central location, excellent breakfast, friendly staff and family-friendly features. While there are areas needing improvement, such as noise management, room maintenance, Wi-Fi reliability and cleanliness consistency, the hotel offers a balanced and enjoyable stay for those visiting Petrópolis. Show more
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Categories
Family Friendly Hotel
Situated on Praça da Inconfidencia, this hotel is located in a historical area. It allows families to easily explore the cultural heritage of Petrópolis.
Hotel with Swimming Pool
This hotel offers a heated pool and two jacuzzis. The hotel is located close to the Matriz do Rosário church and the Imperial Museum. The hotel is housed in a charming building dating back to 1909, blending historic charm with modern comfort.
Indoor Pool
4-Star Hotel
Situated in the city center, Kastel Grão Pará offers a comfortable stay with easy access to local attractions. Its location and well-maintained facilities make it a popular choice for visitors.
Hotel with Indoor Pool
Kastel Grão Pará provides an indoor pool with a comfortable water temperature. This feature ensures a pleasant and accessible swimming experience for guests, regardless of external weather conditions.
Room Types
Standard RoomWith an elegant décor, this room features an LCD satellite TV, minibar and private bathroom.
Family RoomOffering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. This family room features air conditioning, a minibar and a flat-screen TV. The unit offers 3 beds.
Comfort RoomFeaturing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. This triple room has air conditioning, a minibar and a flat-screen TV. The unit has 2 beds.
Budget Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a minibar and a flat-screen TV. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Kastel Grão Pará boasts an impressive location in the heart of Petrópolis, perfect for tourists wanting to explore the city's historical and commercial centers on foot. The hotel is strategically placed close to key attractions, shops, restaurants and public transport options, making it convenient for sightseeing and accessing essential services. This central positioning also means that guests can easily walk to nearby museums, markets and the Imperial Museum, enhancing their overall experience.
While the location is lauded for its convenience and proximity to numerous amenities and attractions, it comes with some drawbacks. The nearby bus station and bustling streets can result in significant noise, which might be bothersome for some guests. Additionally, the hotel lacks dedicated parking facilities, making it less convenient for travelers with cars. Despite these issues, the strategic and central location remains a major highlight for many visitors who appreciate the ease of exploring Petrópolis without needing extensive transportation.
In summary, Kastel Grão Pará is highly regarded for its exceptional and advantageous location in downtown Petrópolis, making it a popular choice for those keen on exploring the city's rich history and nearby attractions on foot. While noise and parking concerns exist, the access to public transport, shops and tourist sites largely compensate for these issues, offering a balanced and practical option for visitors.
Breakfast
At Kastel Grão Pará, breakfast consistently receives high praise from guests. Described as wonderful, sensational and fantastic, the breakfast offerings are varied and abundant, featuring a wide array of breads, pastries and fruits. Special highlights often include the freshly made Petrópolis toast, a unique local delicacy that garners rave reviews.
Many reviews point to the excellent quality and variety of options with everything from freshly squeezed natural juices to diverse selections of cakes, pies and cheese quiche. Guests frequently note that the breakfast is well-served and replenished swiftly, ensuring all items remain fresh and available. The inclusive environment adds to the experience with beautiful, well-organized dining spaces that make for a pleasant start to the day.
However, there are a few minor issues noted. Some reviews mention the absence of vegan options and occasional delays in replenishing items like eggs and milk. Despite these hiccups, the overall feedback remains overwhelmingly positive. The inclusion of a coffee machine with various types of coffee, the attentiveness of the staff and the variety and freshness of the offerings contribute to a delightful breakfast experience that stands out as a highlight of the stay at Kastel Grão Pará.
Dinner
Kastel Grão Pará's dining experience has received predominantly positive feedback from guests. The hotel's restaurant is described as excellent, offering delicious dishes at reasonable prices. The menu is noted for exceeding typical standards with a mix of creative and traditional options. The restaurant's setting is beautifully decorated, which enhances the dining experience and the staff is frequently praised for their friendliness and attentive service. Many guests highlighted the convenience of having an on-site restaurant, which serves both lunch and dinner, making it a great dining option during their stay.
Guests particularly enjoyed the plentiful and tasty portions served with some meals and drinks being described as an explosion of flavor. The restaurant is also appreciated for its affordable prices, which compete well with other high-quality dining establishments. The breakfast offers sensational options and overall, the restaurant is seen as a wonderful part of the hotel amenities.
However, there were a few less favorable comments regarding consistency with some guests noting that the food quality did not always match the beauty of the restaurant's setting. A specific mention was made about the pizza buffet being disappointing and a few reviews pointed out the inconvenience due to the restaurant's early closing time, which could leave late diners without an option.
Nevertheless, Kastel Grão Pará's on-site restaurant remains a highlight for many visitors, contributing significantly to their overall pleasant experience at the hotel.
Rooms
Guests have expressed a mix of opinions about the rooms at Kastel Grão Pará. On the positive side, the rooms are frequently described as comfortable, clean and spacious with many guests praising the very comfortable beds and great showers. The recently renovated bathrooms add to their satisfaction with a contemporary and tasteful design. Some visitors noted the pleasant and cozy atmosphere with some rooms featuring charming decorations and imperial decor reflective of the building's historic character. Rooms were also commended for being well-ventilated and airy, though some faced the bus terminal, which resulted in frequent noise disturbances.
However, there are notable drawbacks. The noise from the street and neighboring rooms often disrupted guests' sleep due to poor soundproofing. Some rooms were described as dated and in need of renovations with issues such as mold, broken tiles and fragile doors being brought up. Additionally, the cleanliness was inconsistent with several complaints about hair on the bed, musty smells and even the presence of ants.
Despite these inconsistencies, the overall sentiment indicates that while the hotel provides generally comfortable and spacious accommodations, improvements in maintenance, soundproofing and cleanliness could significantly enhance the guest experience.
Beds
Kastel Grão Pará has garnered a variety of opinions regarding its beds with notable highlights on both ends of the comfort spectrum. Many guests have appreciated the hotel for its comfortable beds, new mattresses and clean, fragrant linens, praising their restful and cozy sleeping experiences. Frequent mentions of super comfortable beds and the quality of sleep indicate a majority of positive feedback on this aspect.
However, several reviews pointed out issues with the beds, such as too-soft mattresses, uncomfortable gaps created by pushing two single beds together to form a double bed and some instances of worn-out or deformed mattresses. There were also complaints about sagging mattresses and beds making noise, which detracted from the overall sleeping comfort for some guests.
Though the majority of guests found the beds to be comfortable or even exceptionally comfortable, there were recurring remarks about beds being too soft, broken or improperly joined. Despite these issues, the hotel’s effort to maintain clean and pleasant bedding was noted positively, although a few guests mentioned old or stained sheets.
In summary, while many guests enjoyed a comfortable night’s sleep, the inconsistency in bed quality at Kastel Grão Pará suggests that room selection may be a key factor for future visitors looking for a consistently good experience.
Cleanliness
Kastel Grão Pará receives a mix of feedback regarding its cleanliness with numerous guests praising the property for its well-maintained and clean rooms. Many reviews highlight the hotel's overall cleanliness, describing the rooms and common areas as impeccably clean, fresh and well-organized. Cleanliness extends to the bed linens and towels which are often cited as clean and fragrant. Several guests appreciated the comfortable and clean accommodations and identified the hotel as a beautifully restored space exhibiting meticulous cleanliness.
However, not all experiences align with the positive notes. Some guests have reported issues such as moldy bathrooms, dirty walls and unsatisfactory cleaning in certain rooms and common areas. Instances of unclean bathrooms, dusty floors and dirty pool and jacuzzi areas were also pointed out, indicating that maintenance and housekeeping may sometimes be inconsistent. There were instances where room cleaning did not occur regularly and some guests encountered issues like stained sheets, unclean dining areas and pest control problems, including ants in the rooms.
While the hotel generally maintains a good level of cleanliness with many visitors finding it to be very clean and comfortable, attention to detail in cleaning and maintenance could be improved to ensure a consistently high standard for all guests.
Staff
Kastel Grão Pará in Petrópolis receives glowing feedback for its exceptional staff. Guests frequently commend the hotel's team for their friendliness and willingness to help. The reception staff is often highlighted for being incredibly polite with many reviewers noting their readiness to assist and deliver excellent service.
The breakfast servers also earn high praise, described as very nice, attentive and efficient. Cintia, in particular, stands out for her politeness and dedication. Another staff member, Wanderson, received special mention for making a positive impact on guests’ experiences.
Overall, the staff's friendliness and attentiveness remain a consistent theme with guests feeling well-received and supported during their stay. Despite a few occasional issues, such as an unresponsive staff member or minor hiccups with room amenities, the overwhelmingly positive reviews underscore a team that is dedicated to providing thoughtful and caring service. Functions like housekeeping and restaurant service are noted for their high standards, further ensuring a welcoming atmosphere for guests.
Wi-Fi
Guests had varied experiences with the Wi-Fi at Kastel Grão Pará. While some reported good Wi-Fi in the common areas and mentioned that the free Wi-Fi was available and stable, others found the signal in the rooms to be weak or inconsistent. The internet quality appeared to fluctuate, especially in the rooms, making it challenging for some guests to work or make video calls. Positive feedback highlighted the stable and good Wi-Fi service in certain parts of the hotel, yet many reviews noted slow speeds and frequent disconnections. Despite these connectivity issues, the hotel staff was generally responsive and tried to address the problems when they arose.
Pool
Kastel Grão Pará features a widely praised leisure area, highlighted by its heated pools and hot tubs. Many guests found the pool and jacuzzi areas cozy, clean and well-maintained, providing a perfect environment for relaxation. The indoor heated pool is particularly appreciated, especially under inclement weather, while the pool area stands out as a delightful spot for guests both young and old. Multiple reviews note the pleasant temperature of the pools and hot tubs, creating an inviting atmosphere that was a major draw for families.
However, the size of the pools received mixed feedback with some expressing that they were too small and, at times, crowded. There were some reported concerns regarding maintenance and cleanliness, particularly with the smaller pools and jacuzzi areas. Despite a few issues with temperature consistency and occasional chlorination imbalances, the overall sentiment remains positive. The combination of beautiful leisure facilities and the convenience of heated swimming options make the pool area a significant highlight for those staying at Kastel Grão Pará.
Family
Kastel Grão Pará proves to be an excellent family-friendly destination, ideal for those traveling with children. Many guests have praised the hotel's spacious family rooms, comfortable beds and dedicated kid's pool and playground. The pool area is a standout feature with both children and adults enjoying the facilities, including a hot tub.
Guests appreciate the family-oriented atmosphere and the array of activities available, making it an ideal place for a family getaway, even on rainy days. The common areas are noted to be pleasant and cozy, perfect for families to relax and enjoy their time together.
While the overall experience is positive, some minor issues such as noise in the mornings and a lack of convenient amenities like a refrigerator or drink machine in the leisure area were mentioned. Those with elderly family members should note that certain areas can be tricky to navigate, especially if mobility is a concern.
In summary, Kastel Grão Pará offers a welcoming and enjoyable environment for families with a good balance of comfort and entertainment for all ages.
4 Star
Kastel Grão Pará offers a commendable cost-benefit ratio, which many guests have found excellent, great or very good. The hotel has recently been renovated, preserving its historical elegance and charm while adding a rustic touch. Its restaurant is noted as wonderful and the breakfast buffet receives high marks for its variety and quality.
However, several aspects do not align with the 4-star rating that the hotel advertises. Guests highlight that the infrastructure, including the ongoing issue with the elevator and the lack of a generator, detracts from the overall experience. Many reviewers believe the hotel meets 2 to 3-star standards rather than the claimed four stars.
Despite these shortcomings, the hotel's location is praised as wonderful and the property is well-organized and clean. Comfort levels mostly meet expectations for a four-star accommodation, although some guests expected more. While not universally seen as a 4-star establishment, Kastel Grão Pará's cost-benefit aspect makes it a viable option for budget-conscious travelers looking for historical charm and decent amenities.
Accessible
Kastel Grão Pará provides guests with a historical and centrally located stay, facilitating easy access to the city's main attractions and transportation hubs on foot. However, despite its charm and great location, the hotel's accessibility leaves much to be desired for guests with disabilities or mobility issues.
The hotel has a noteworthy shortcoming: the lack of an operational elevator. This poses a significant barrier for guests with mobility impairments, making it difficult to access rooms located on the second floor or higher. The absence of handrails in the bathrooms further complicates the situation for elderly guests. The main areas, including the breakfast room, are accessible only via stairs, which isn't convenient for those with reduced mobility or families with young children.
In terms of parking, while there is a nearby lot, it is not directly adjacent to the hotel, necessitating guests to cross the street. The lot itself lacks adequate structure and cleanliness, adding to the inconveniences faced by guests.
While the hotel's accessibility issues are evident, the staff is known for their friendly and attentive service, often stepping in to provide assistance. Despite the foundational spirit of ensuring a pleasant stay for all, the hotel's infrastructure does not fully support this mission. For guests without mobility challenges, the central location remains an attractive feature, offering easy access to the city's tourist and gastronomic points.
Ultimately, while the hotel excels in location and staff service, it significantly falls short in providing the necessary facilities to ensure a comfortable stay for guests with special needs or mobility limitations.
Indoor Pool
Kastel Grão Pará's indoor pool area has garnered largely positive feedback from its guests. The hotel features several swimming pools and hot tubs with many praising the heated pools available at different temperatures. Guests frequently highlighted the temperatures as just right, enhancing the overall experience. The indoor pool area, which is beautifully decorated, offers proper heating and is particularly enjoyable on rainy days.
Moreover, the cleanliness of the pool area was mentioned multiple times, contributing to its appeal. The availability of both a high-temperature pool and hot tubs received commendation, although there were occasional comments about the jacuzzi being cold or not sufficiently heated. Despite some instances where heating was not satisfactory, the indoor pool was generally described as warm and inviting.
The inclusion of these facilities under a covered leisure area adds to its charm, making it an attractive aspect of the hotel. Overall, the heated pools and hot tubs, complemented by friendly staff and a well-maintained environment, are seen as a significant plus by guests, ensuring a pleasant and relaxing stay.
Yes, Kastel Grão Pará has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Kastel Grão Pará.
No, Kastel Grão Pará doesn't allow dogs.
No, parking facilities aren't available at Kastel Grão Pará.